We are Premiere Members, never received email confirmation as promised when made reservations. Had to call a second time to receive confirmation which was never sent - this is particularly frustrating as every activity we participated in at HRPC required and involved paperwork confirmation and took way too long to schedule. Moon Palace in Cancun is much nicer, cleaner, newer,... More

To start this resort is very large! Our room was in building 6 which thankfully was very close to the main building where all the restaurants, shopping, and casino were. But the pools and beach were a hike. They do have trams that come around and pick you up but sometimes you can be waiting for a long period of... More

We tried to get back before changes occurred. So sad that things just were not the same. Kids club was very disappointing. This time we stayed eight days and it was all about trying to entertain the kids. Not exactly how you want to spend your whole vacation. Resort credits are such a scam. Going somewhere new next year for... More

There is no real disability access here. They offer you a wheelchair but beyond this the property was hard to get around in. The doors are not disability accessable, limited ramps and when there is one there are immediate stairs to go up. Beautiful property and an overall good time, but they need major changes before i ever go back.

The hotel looks great and the casino has a fantastic atmosphere. We won a little money at the Balck jack table and that made it even so much nicer. Highly recommended if you happen to be in Punta Cana.

This hotel experience was a disaster when we arrived. They put us in a room that was not clean. Then they moved us to another room where the mini bar was broken, the safe didn't work and the shower shelf was about to fall down. Now once we complained to the manager they made it right. Upgraded us to a... More

Hard rock hotel- very long review Let me start by saying we have been here before when it was owned by palace resorts and called moon palace. The food used to be very good. Now I would rate it "so so " saw runny eggs and mashed potatoes, apple juice tasted like they packed it with equal or something. Very... More

Just arriving from this excellent resort. Huge hotel, there is food everywhere, restaurants in the main building and restaurants at the beach... There are drinks (premium brands) everywhere, even in the building halls and of course in your room. Nightlife everywhere, pools everywhere. Food in all restaurants is good, not as in a 5 star gourmet restaurant but yes it... More

In looking for a Destination Wedding site we contacted our travel Agent Mindy Sly at Beach Bum Vacations. She suggested the Hard Rock and we were so pleased she did. They have wedding packages for every bride. We chose the Complimentary package and it was a fantastic choice. It was beautiful and we were able to make a few additions... More