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Hotel Riu Palace Punta Cana

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Traveller (3687)
Pool & Beach (683)
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Hotel direct offer!10% off Riu Class members
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About

#39 of 55 all-inclusives in Punta Cana
Location
Cleanliness
Service
Value
Travellers' Choice
El Hotel Todo Incluido 24 horas Riu Palace Punta Cana abre todo el año y está situado en la zona vacacional de Punta Cana, en la costa este de la República Dominicana, forma parte de RIU Resort con cuatro hoteles hermanos, está situado en la Playa Arena Gorda, que se extiende a lo largo de 26 km. RIU Palace es la categoría más elegante de la cadena hotelera RIU, con hoteles que cumplen con los más altos estándares en términos de lujo, excelencia y sofisticación, creando una experiencia única. Su ubicación es ideal por su proximidad al aeropuerto de Punta Cana PUJ (25 km) y El Cortecito (10 km) e invita a explorar la zona. El hotel dispone de 612 habitaciones acogedoramente amuebladas con Wi-Fi gratuito y ofrece muchas comodidades. Relájese en nuestro spa o póngase en forma en el gimnasio. 4 piscinas al aire libre, 1 piscina infantil. Animación diurna y nocturna, así como nuestra discoteca Pacha. Para los amantes de la gastronomía, ofrecemos estaciones de cocina en vivo en nuestro restaurante principal, restaurantes japonés, brasileño, italiano y de fusión, así como 5 bares. #RiuParty en el Hotel Riu Palace Punta Cana ¿Te gusta disfrutar de las mejores fiestas durante tus vacaciones? ¡RiuParty está hecho para ti! Baila al ritmo de la música de los mejores Dj's y transfórmate con los espectáculos y performance que te ofrece cada fiesta. ¡Aprovecha tu Todo Incluido y disfruta de la mejor diversión con RIU!
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Water park
Babysitting
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Laundry service
Ironing service
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Room features
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Ocean view
Suites
Family rooms
Good to know
HOTEL CLASS
4.5 of 5 stars
HOTEL STYLE
Great View
Languages Spoken
Spanish
Hotel links
Special Offer:10% off Riu Class members
2,859Reviews514Q+A100Room tips

Reviews
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TedKramper wrote a review 16 Mar
1 contribution
Entire staff were the best. Breakfast buffet servers and waiters were all attentive and courteous. When power went out one day durring lunch. Staff did an excellent job of making the best of a bad situation. The servers at the pool were always there for you. Even getting me a drink that was NOT avaliable.
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Review collected in partnership with riu.com
Date of stay: March 2024
Value
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sofya B wrote a review Jun 2023
Feasterville, Pennsylvania436 contributions90 helpful votes
+1
Hotel's Favourite
This was our second visit to this resort. We booked three rooms, six people, three generations. I am emailed the resort asking for rooms near each other, but received no reply. I also submitted a request to the resort by internal channel as I am a travel advisor askingfor early check-inand rooms together. Arrivals - Noone greeted us, no cold towels and no welcome drink. We went to the check in with our bags and began the check in process. Luckily we were the only ones at the reception, so the check in took maybe 5-10 minutes as 3 people were helping us (one for each room). We arrived around noon and two of our rooms were ready which was very appreciated. The third room was ready in about an hour. Two rooms were next to each other and one room was down the hallway. Rooms - clean, everything was in working order except for the safe in one of the rooms, but it was fixed the same night. We always had enough towels. The ac was cold, but loud. Minibar was replenished daily. Enough water, soda, bear, etc. Meals - we mostly ate at the main buffet at breakfast and dinner and had lunch at the buffet by the beach. The selection was great, everything we tried was good. There was a lot of fruit choices. Lots of fish, meats, veggies. We also ate at the Italian and lamb chops were good. The service was great. However we missed our favorite waitress Anna as she is working at Naiboa now. Pools - our two young girls stayed at adults swim up pool and made some friends there. Beach - we always were able to find chairs at around 9-9:30 in the morning with some shades. The beach is beautiful and we walked in both directions daily. There is a drink service at the beach and it was good. Entertainment - we didn't participate in any day activities. Our girls went to Riu parties and said it was fun, more fun than they expected. Make sure to bring your ID or to have a copy on your phone. It's only for 18+. We found the people at the reception were more friendly this time. The coffee shop at the lobby was always a hit. Small note: we were never recognized as returning guests. We stayed at many other all inclusive and they always leave a welcome back note for returning guests.
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Date of stay: May 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
6 Helpful votes
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Punta Cana
Responded 2 Jun 2023
Dear sofyab829, Thank you for your great review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Palace Punta Cana! We would be delighted to welcome you back in a near occasion. Have a lovely day, Hotel Riu Palace Punta Cana Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Allison C wrote a review 16 Mar
1 contribution
The rooms are dirty. I’m on my second room. Paint chips and dust on floor and furniture. Found hairs on toilet on check in. Shower not cleaned. Hairball still there. Asked sheets to be changed-wasn’t done. Shower backing up and leaking into room-day four asking maintenance to fix - not done. Food is average. Waiters at pool are scarce but polite. Tons of spring breakers screaming throughout the night. This review sounds like I’m overly picky but I’m not. I just want basic cleanliness and maintenance and you’re not going to get it here. This is my second riu resort and I’ll be switching to another all inclusive group after this.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Palace Punta Cana
Responded yesterday
Dear Allison C, Thank you for your comment. Let us tell you that we are surprised by his words. We are sorry that we did not meet your expectations regarding the cleaning service, as we follow rigorous hygiene protocols that are continually monitored. Please know that we would have been very happy to assist you at the time of your stay, with the maintenance department, always ready to collaborate with the well-being of our guests. On our website you will find the wide and varied range of hotels we have and the information corresponding to each of them. We are convinced that you will find the one that best suits your needs. We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory. Yours faithfully, Hotel Riu Palace Punta Cana Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Darrel H wrote a review 15 Mar
Easton, Pennsylvania67 contributions25 helpful votes
WARNING!! Their website says they don’t allow Spring Breakers (see attached photo of their policy) but it is not the truth. The place was full of them and at night and into early morning hours (2AM - 5AM) they were lôud and obnoxious. I had my family disturbed 4 out of 6 nights withe the 4th being the worst. I had to call security 3 times within an hour just to get them to respond. After Security left they were quiet for about 10 minutes before they screamed down the hallway. In the AM I spoke with the manager when said he couldn’t do anything and that “this is a business”. He told me to write to their complaint department and refused to provide me with a copy of the complaint on file. Complaint department was just as useless and told me I had to go to my travel agency and also refused to provide a copy of the complaint. Thankfully I have voice recordings if the idiots next door as well as my discussion with the manager.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Nidi123456 wrote a review 14 Mar
Toronto, Canada1 contribution
Great location with a beautiful beach. Food was good to average. The cleanliness of the hotel was ok, but there was mold in the shower. Other than that, it was a great vacation and we will return within the next couple of years.
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Review collected in partnership with riu.com
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Palace Punta Cana
Responded 4 days ago
Dear Nidi123456, We would like to express our gratitude to you for taking the time to give us such a wonderful review. We are very pleased with your satisfaction with our services, and, please know that we were very flattered by your comments. We would be delighted if you would give us the opportunity to welcome you back to one of our facilities. Yours faithfully, Hotel Riu Palace Punta Cana Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Milo wrote a review 12 Mar
2 contributions
Overall We had a very good stay at Riu Punta Cana Palace. The food was excellent and of consistently good quality in terms of variety, taste etc. We had a problem with the bathroom in our room. There was a leak from above and there was swelling of the paint on the roof of the shower area. The face basin on the right was blocked as if you used significant amounts of water it would settle for quite some time before disappearing. Some of the electric sockets were not working. There was one day when there was no electricity at the hotel for several hours and no one said anything to guests. It also meant there was no internet. Regards Milton Walker
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Review collected in partnership with riu.com
Date of stay: March 2024
Value
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Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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travelgal1998 wrote a review 12 Mar
Toledo, Ohio64 contributions18 helpful votes
2nd time here. My husband had a medical issue and the lovely agent (Ramina?) that checked us in only charged us for the 1st night until my husband got the clear from his doctor that we could stay the entire time. The room was nice (even though you cannot control the thermostat!) and the bed was comfortable. We had maintenance come a couple of times to try to adjust the temperature but finally just gave up. Food was very good and we had no trouble getting into the steakhouse. Just make sure you go early so you don't have to wait for a table to open up. Service at the bars was fine. Service around the pools was hit or miss. Entertainment was ok-the staff really doesn't interact with guests and the resort is more concerned with the RIU parties. No issues with language barrier and everyone we encountered was friendly. My only minor complaint is that I had to go to the front desk 4 times to get my room key fixed. Not sure what the problem with it was.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: learn some basic spanish phrases (hola, gracias) and be patient if the staff doesn't understand...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Palace Punta Cana
Responded 6 days ago
Dear travelgal1998, Thank you very much for acknowledging our lovaly staff efforts. The best reward is to learn that you had a great time. Wishing to welcome you again very soon. Loving Greetings, Hotel Riu Palace Punta Cana Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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cmstudebaker wrote a review 10 Mar
Phoenix, Arizona70 contributions51 helpful votes
We had an excellent stay at the Riu! We got married on the beach and the staff was friendly and helpful. We had a small group of people attending our wedding and everyone had a great time. The beach is gorgeous and the water a beautiful turquoise blue. The adult pool is great and the entertainment was good.
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Review collected in partnership with riu.com
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Bern717 wrote a review 10 Mar
Oakville, Canada5 contributions5 helpful votes
Returning to Punta Cana airport with Nexus Tours; I inadvertently boarded the wrong bus Condor to the airport , upon realizing this I quickly disembarked whilst still at the Hotel. Unfortunately I left my briefcase on this bus which contained my passport , money and other important items. I was advised to take the Nexus Tours bus to the airport. , at the airport I was helped by Jean Joseph , Transfer Agent, who eventually recovered my briefcase with passport , money etc intact. I was extremely grateful with Jean Joseph's diligent reassurance and cheerful manner on retrieving my briefcase within minutes to spare for my flight --Many thanks Jean, you deserve a bonus for this exemplary service with a smile.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Palace Punta Cana
Responded 1 week ago
Dear Bern, We are very grateful to read that you gave us the opportunity to prove that all the positive reviews that we have are based on the reality of our hotel and the result of the work of our lovely staff. Thank you very much on behalf of our staff! We hope to see you again very soon. Warmest Regards, Hotel Riu Palace Punta Cana Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Roy M wrote a review 10 Mar
Hornchurch, England, United Kingdom9 contributions9 helpful votes
We booked at the Riu Palace Punta Cana after having used Riu hotels on many occasions in the past and finding them all very consistent in quality wherever they were - and no different here. Food was very good even in the buffet restaurant, a couple of the specialty restaurant menus were a little bit hit and miss for me but I tend to be a bit "meat and potatoes" so probably not the best to judge. No problem with the quality though at all. Pool parties were excellent - something I think Riu could roll out in other resorts, really professionally presented - definitely take a look at ine if you are there no matter your age etc. Pool space is a bit limited regarding sun loungers , and there really needs to be some enforcement of the towels on beds rule at all hotels nowadays - and for peace and quiet you have to go onto the excellent beach as the music around the pools is a little bit too much constantly. Overall a good hotel to stay at and I would definitely consider going back again 😉
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Review collected in partnership with riu.com
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Palace Punta Cana
Responded 1 week ago
Dear Roy M, Thank you so much for taking the time to write a review. We are very happy to hear that we were able to provide you with a pleasant experience. It was great having you as our guest, and we look forward to welcoming you again on your next visit to our area. Best Regards, Hotel Riu Palace Punta Cana Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£166 - £286 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace punta cana hotel punta cana, punta cana riu palace, riu palace hotel punta cana
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvincePunta Cana
NUMBER OF ROOMS
676
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL RIU PALACE PUNTA CANA - Updated 2024 (Dominican Republic, Caribbean)

Frequently Asked Questions about Hotel Riu Palace Punta Cana
Which popular attractions are close to Hotel Riu Palace Punta Cana?
Nearby attractions include Bavaro Beach (2.3 miles), Vivaldi Cigars (4.7 miles), and Escapology (4.7 miles).
What are some of the property amenities at Hotel Riu Palace Punta Cana?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Palace Punta Cana?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Punta Cana?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Punta Cana?
Conveniently located restaurants include Montserrat Manor Restaurant, Onno's Bavaro, and Drago Grill Cocina Argentina Parrilla.
Are there opportunities to exercise at Hotel Riu Palace Punta Cana?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Riu Palace Punta Cana offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Hotel Riu Palace Punta Cana have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Palace Punta Cana accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.