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Kingston Hilton Hotel


Hotel class 3.0 of 5
77 Knutsford Blvd, Kingston, Jamaica
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Reviews you can trust

61% Do not recommend
2.5 of 5 stars 69 reviews
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By trip type
All (69)
[ Date ] [ Rating ]
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2 of 5 stars
UK
18 Nov 2009 | Trip type: Business New

For a Hilton Hotel you would expect good quality rooms that are clean and modern. Sadly the Hilton in Kingston, Jamaica is in dire need of upgrading. The hotel bar, restaurant and pool area are all okay for a 3 star, as is the general reception area and there is a nice little gift shop located here that sells all... more

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4 of 5 stars
NJ
5 Nov 2009 | Trip type: Friends getaway

The hotel is very clean, ambiance was light and classic. Hotel scenery was relaxing, and very well landscaped. Stayed for the weekend, and found staff very helpful and friendly. The view from the balcony was awesone, great breeze at night. Restaurants, nightlife, bookstores, banks, and other amenities are onsite and/or 2 mins aways. Only drawback: The iron did not work,... more

Management response from
GeneralManager09, General Manager

Dear Guest, Thank you for your valuable feedback. I am elated that we were able to meet your expectations during your visit to the Hilton Kingston. I hope you accept our apologies for the inconvenience you experienced with the iron and we will try to avoid a similar incident in the future. Your feedback have been shared with the team....

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2 of 5 stars
London, United Kingdom
31 Oct 2009 | Trip type: Business

stayed 2nights in the hilton and I was disappointed. My room was on the 10th floor and the smell of sweaty b.o. as soon as you opened the door was disgusting. No windows so had to suffer. Bath was dirty, furniture tatty however bed was comfy. Hilton is situated in new kingston slighty safer than the port area however you... more

Management response from
GeneralManager09, General Manager

Dear Guest Thank you for choosing Hilton Kingston for your stay during your visit to our beautiful island of Jamaica and also for leaving your comments on Trip Advisor as we truly value your feedback. Based on your comments I would like to take the opportunity to apologize that most of your expectations were not met during your visit with...

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3 of 5 stars
toronto, ON
3 Oct 2009 | Trip type: Business

Nothing special about the rooms in this hotel. It is very over priced and the rooms are not great. Staff is okay - a little stuffy. It has a swimming pool, casino and ideal location right in New Kingston. Taxis are always waiting for you and many nice restaurants are close by. I find the Courtleigh hotel right next door... more

Management response from
GeneralManager09, General Manager

Dear Guest, Thank you so much for your feedback. I am pleased to know that you were happy with the location of the property and for the most part the service. We will use your comments to make positive improvements on the areas you have found to be lacking. We do hope you will consider visiting us again in the...

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1 of 5 stars
Miami
24 Sep 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

There a say in MBA programs that goes like this: KISS (keep it simple and stupid). To honor these words I will use the following description of this crapy hotel (by the way, I am writing this review from my room). 1. Way to overpriced. I am paying 169 USD for a night at a Hitlon. Honestly speaking, I should... more

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3 of 5 stars
Trinidad and Tobago
28 Aug 2009 | Trip type: Business, Solo travel

Yes, the hotel needs an upgrade and the walls in the single story units are a bit on the thin side as you can hear conversations from the next room. Also, it is no fun having a wooden ceiling which is the floor of the upper level. Having said that, the staff, especially the girls in reception are incredibly helpful,... more

Management response from
GeneralManager09, General Manager

Dear TTTony, Our commitment is to guarantee our guests a memorable experience provided by our exceptional level of customer service as we spread the vision of our founder Mr. Conrad Hilton to "fill the earth with the warmth and light of hospitality". I would therefore like to take the opportunity to apologize for the challenges you experienced with the infrastructure...

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1 of 5 stars
Plainfield, New Jersey
9 Jul 2009 | Trip type: Couples
1/1 found this review helpful

Exterior of hotel is noce, grounds well maintained, sufficient parking, nice tropical look and feel. You do feel secure, the New Kingston area is not bad. Pegagsus, Courtleigh are within a stone's throw. I will never stay here again. I am due back in Feb 2010 and I am currently looking at other options Suprise: At check-in, my rate that... more

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2 of 5 stars
Maryland
21 Jun 2009 | Trip type: Business
1/1 found this review helpful

Staff is friendly - no complaints about them. Accomodation is severely lacking - please see my photos to have some idea of what you are dealing with. Food is average, Jamaican night was edible, Carribean not so much. No choice of a la carte dining - purely buffet or pub fare. Area (not the fault of hotel) is not particularly... more

Management response from
GeneralManager09, General Manager

Good day Mr Harris, Thank you for your feedback of the property. The team is pleased to know that the service we provided met you expectations. I have also advised Richard and his manager of your specific compliments for him. On the note of the property 's infrastructure i want to sincerely apologize for the disappointment you experienced. I do...

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2 of 5 stars
London
26 May 2009 | Trip type: Business, Solo travel
1/1 found this review helpful

The Hilton Kingston is a reasonably attractive hotel on the surface. The lobby is modern, large and nice and the pool area is pretty. There is a large kareoke on a Friday night which is entertaining and well attended. However, that is where the nice comments end. The rooms are incredibly poor and not what you would expect from the... more

Management response from
GeneralManager09, General Manager

Dear Guest, Thank you for choosing The Hilton, Kingston for your stay during your visit to our beautiful island of Jamaica and also for leaving your comments on trip advisor as we truly value your feedback. Based on your comments I would like to take the opportunity to apologize for the disappointment you experienced with the infrastructure of your room...

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1 of 5 stars
Toronto, Ontario
18 May 2009 | Trip type: Business, Solo travel

The chair in my room broke when I sat on it. They charged me $240 when I could have booked on Hilton's site for $170 more

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Kingston Hilton Hotel Also Known As

  • Hilton Hotel Kingston
  • Hilton Kingston
  • Kingston Hilton
Address: 77 Knutsford Blvd, Kingston, Jamaica