I read the reviews, was a little nervous about going but I had the best time ever. The staff is simply wonderful, kind and extremely accommodating. As for the property...BIG and lots to do. however, the vest kept secret... they have a casino.... I rode the jet skis and had a blast. The food was great... lots, and lots of... more

We stayed at the resort from 13th to 28th Oct. this is our second trip to a Riu in Jamaica our last being the Club Riu Ocho Rios in early 2008, we have also stayed in many other resorts around the Caribbean although no other Rius. I was not quite sure what to expect this time reading all the reviews... more

Recently, I visited the RIU Montego Bay, Jamaica, during November 2009. Overall, the staff was extremely friendly and accomodating. I am, especially, appreciative of staff persons Conrad Campbell, Shernvatte Morrison and Jodi Durmonnd. These individuals were truly sincere and provided excellent customer service.....THEY WERE AWESOME, during my entire stay. Also, the entertainment staff works very hard to entertain the guests,... more

We had a great time at the Riu. The bartenders and entertainment staff could not be more friendly / helpful. The room - nice. Ours did not smell smoky at all. Huge porch, always clean, no theff issues and our mini bar was always stocked. My only complainant - crappy soap, shampoo and conditioner. Good thing I brought my own!... more

The hotel was very well kept. Check in could have ran smoother...our first room was supposed to be of a "garden view" and once checked in we were looking at a "wall." After we complained our room was moved to a "pool/water" view. Much nicer and more space. The food was okay.....the Italian Restaurant was a disappointment. Asian was okay...steak... more

Don't listen to others..Your vacation is what you make of it.This place was amazing.The staff were the most friendliest people i have ever met.Very clean.Only a few mosquitos present .Kids club not the best but they made up for it poolside games offered. Drinks were great and food was such a wide variety it was amazing.Not so good on the... more

we have stopped in many 4 and 5 star hotels in the carribean and this hotel rates amongst the very best.The cleanliness was outstanding throughout the complex .The food served in all the restaurants was varied and delicious. The bar service was quick and efficient 90% of the time, the only criticism I had was that because the american guests... more

About myself: non-smoker, healthcare profess - mother of 4 kids aged 18 mos-7 years. I read almost all of the reviews - especially the ones marked "family". There were alot of things that I agreed with - but other things I would like to expound on. Here's a list of things which MAY be useful for parents to know, while... more

Horrible. At check in we presented our copy of the reservation printed with "non-smoking room". Upon arrival at our room it reeked of smoke and had three ashtrays in it. I returned to the desk after no one answered the phone and was told by the young man at the desk that "sometimes people don't follow the rules and smoke... more