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Oasis at Sunset Montego Bay

Sunset Boulevard Montego Freeport, Montego Bay Jamaica
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Traveller (2196)
360
Panoramas (4)
Pool & Beach (633)

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About

#17 of 61 hotels in Montego Bay
Location
Cleanliness
Service
Value
As an all Sun Club resort, Sunscape Cove Montego Bay offers an enhanced Unlimited-Fun(R) Caribbean escape, where everything is included. These charming beachfront accommodations, featuring 122 newly renovated rooms with chic decor and a Caribbean flair, are surrounded by Montego Bay Marine Park, Jamaica's fully underwater national park, on a private peninsula along a white sand beach. As well as enjoying full access to Sunscape Splash Montego Bay next door, where you will find dining, bars, lounges, the expansive Pirate's Paradise Waterpark and more, you will also receive special check-in and checkout with concierge service, complimentary room service (7 a.m. - 11 p.m.) and an upgraded mini-bar refreshed daily. Kids will enjoy cartoons, milk, cookies and other special treats in their room. Two restaurants and two bars, as well as a Sun Club Lounge with complimentary Wi-Fi are available exclusively for Sun Club guests of Sunscape Cove and Sunscape Splash. Eight dining options, seven bars and lounges, the Explorer's Club for Kids and Core Zone Teens Club, daily land and water activities, live music and local entertainment provide Unlimited-Fun(R) for everyone!
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Casino and Gambling
Babysitting
Parking
Wifi
Lazy river
Adult pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Tennis court
Water park
Aerobics
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Concierge
Gift shop
Non-smoking hotel
Outdoor furniture
Sun umbrellas
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Mid-range
Family
Languages Spoken
English
1,978Review519Q+A100Room tips

Reviews
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Kendashia Myles wrote a review Oct 2021
2 contributions7 helpful votes
Myself and my husband booked our wedding with the hotel in June 2018 for a wedding date of 4/4/2020. Throughout the time from June 2018 to March 2020 i paid the hotel Sunscape Splash/Cove (Name changed to Oasis at Sunset Montego Bay) $11233.50 USD for a scheduled wedding on April 4th 2020. On March 17th 2020, the Global Pandemic of Covid 19 hit closing all borders and the hotel/Resort. We were understanding and changed our wedding date to October 9th 2020. In June 2020 the Owner of the Hotel Sold the hotel to a New Owner and decided to start renovations canceling our new wedding date of October 9th 2020 and postponing it to February 14th 2021 as renovations were due to be done by December 2020. In February of 2021 the hotel contacted us stating that they were canceling again BECAUSE THEY ARE STILL RENOVATING. At this time we informed Antoinette Watson and Carol Slee (Vice President) that we would like to cancel for our refund. On the flip side the hotel had over $100,000 of our guest money held up and our travel agent Liberty Travel contacted an attorney in order to get our guest their refund processed . The hotel VP Carol Slee says this was only wired and done because the hotel did not want to be sued by liberty travel and that money is currently tied up.  Recently we were told that the hotel has run out of money due to not being able to be open and renovations but we paid $11233.00 and are now out of money that they have not refunded . The pandemic caused us here in the USA to NOT have our dream wedding , lose jobs, have to move and now have a child on the way and we NEED OUR MONEY. This is illegal to be holding our money this long  !! We want our money please . 
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
5 Helpful votes
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Response from Carol Slee, Owner at Oasis at Sunset Montego Bay
Responded 18 Oct 2021
We do thank you for your patience and understanding during these very difficult times and are happy that we have now been able to process your refund in full. All the best for your future together!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shreya08 wrote a review Apr 2020
Mississauga, Canada5 contributions6 helpful votes
Overall my experience was negative and the cons outweigh the pros... So I don't have much positive to say about the resort. Rooms: It's a family resort but no elevator so it was difficult when they couldn't accomodate our 1st floor request for part of our stay. We had to carry two strollers up and down the stairs everytime we took the kids out. Rooms: We also requested a crib for the baby - it arrived 7 hours after we got the room and only because I called them 3 times to followup. Once the crib was set up, the room was so tight we had zero walking space... We would jump across beds to get to the door. Kids food: Food for kids was very limited, and the limited variety was poorly made. For example their pizza is made on flatbread that is hard and stale (pic attached). Pasta at the restaurants had no flavors not even salt. Fries were the only decent option for kids (is that even considered a meal?) Food: Their buffet options are quite limited, and the flavors are just not upto par. One evening we ordered a basil pasta and there was no basil (pic attached)! And the pasta sauce was a low quality bechamel sauce without any seasoning or spices. Ordered risotto another time and the vegetables were raw and not even slightly cooked/sauteed. They don't have any smoothies or fresh juice at buffet. We traveled with a vegetarian in our group and they pretty much ate potatoes and pasta due to limited options. The bars: drinks at only the lobby premium bar are good, but other bars on the resort watered down the drinks quite a bit. The bars and pools open pretty late - I think 10 am it was. We also got scammed by their onsite photographer, and the resort provided zero help. We purchased two photos from them and were informed that the photos would be emailed later that day (we were checking out the same day so we left in a hurry to catch our shuttle.) When we landed back home we saw they only emailed one photo. It's been 4 months with several follow up emails and pretty much pleas from my end - which the photographer has ignored over and over again, and the resort has offered zero help in this situation. The photographer works out of the resort lobby and not once did the resort bother to followup for me. Resort continuously ignored my request for help and refused to speak to the photographer to see what the problem is. It was out first trip with our newborn and so the photos served an important memory to us and still absolutely no care by Sunscape Cove, its head office AMR Resorts, nor the photographer. After multiple requests and emails to all these people, it's unfortunate but I never recieved the photo with our baby or a response.
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Date of stay: May 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
6 Helpful votes
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Erin J wrote a review Mar 2020
8 contributions2 helpful votes
+1
Taking a trip here during the nationwide pandemic is not ideal circumstances, but we LOVED every minute of it! The location was amazing with several beach areas (one right outside of our first-floor hotel room)! A swim-up bar area, lazy river, and several spots for kids. They had a game hut full of items for entertainment, vendors lining the inside of one bar area for travel free shopping of local goods, and so much more! The food was incredible! Five restaurants were available for splash members and two additional restaurants since we were staying at the Cove. At many all-inclusive places, the food can be a drag, but this was no joke! From appetizers to entrees and desserts, everything was delicious. Shekira started off our mornings serving us at the restaurant with such amazing hospitality. The best part of this place, by far were the people that were caring for us. They were always incredibly nice and genuinely wanted us to do nothing but relax and enjoy our time. Shaun, the first man we met, took our bags and refused to have me help, saying this is your paradise and no help is needed. Then we met Tiffany, a wonderful front desk person who helped us to upgrade our rooms from the Splash resort to the Cove. Carlisha and Vinroy, our butlers, took incredible care of us! Making sure we had everything we needed and could always be in contact with them. They truly went above and beyond to provide for us as guests. The bartenders always had a great signature drink and a smile on their faces! Some of our favorites were Shemar, Novar, Cruze, Richard, and so many others! OD came around on the segway by the beach and showed us how to ride it! Really fun guy and always helpful when we needed him! The spa was incredible and the staff there are amazing! They explained each service to us and made sure to provide such great care of us during our massages and facials! Mr. Wise was a great tour guide for our downtown shopping excursion! Offering great advice and guidance about where to shop and how the folks in Jamaica operate. I could say so much more, but just know, THIS is the place in Jamaica that you want to be!
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Date of stay: March 2020
Value
Cleanliness
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Room Tip: Rooms in the cove on the bottom level are directly out to the beach!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from econcierge_susmb, Manager at Oasis at Sunset Montego Bay
Responded 23 Mar 2020
We appreciate that you have taken the time to share such an enthusiastic review about your recent visit to Sunscape Splash Montego Bay. We are happy to read that you've enjoyed your stay. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We thank you on behalf of our team and Management. We sincerely hope we can have the honor of being your hosts again in the not too distant future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jason Helman wrote a review Mar 2020
Windber, Pennsylvania7 contributions4 helpful votes
Beautiful country, resort and friendliest people that work very hard to make sure you enjoy your stay. We got married on the beach and enjoyed several excursions. All the staff was wonderful especially Carlisha our butler she was awesome all 8 days of the trip. The wedding department was great and made our day special. Can't wait to go back for our anniversary
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from econcierge_susmb, Manager at Oasis at Sunset Montego Bay
Responded 18 Mar 2020
Thank you for sharing your feedback with us. We truly do appreciate your kind comments about the service received from staff as well as accommodations quality and will certainly ensure that these are well maintained and even improved. It was a pleasure hosting you and we are looking forward to your next visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dave B wrote a review Mar 2020
1 contribution2 helpful votes
Food is pretty great, and the entertainment is nothing to complain about! The staff is friendly EXCEPT for the towel booth “gentleman” and the “life guards”. Towel service guys are incredibly rude when you ask for a towel If they’re out (how are we supposed to know, make a sign or something) the “life guards” are incredibly rude and the one at the top of the slides is literally SLEEPING on the job. However, the kitchen staff/waiters are all so incredibly kind.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from econcierge_susmb, Manager at Oasis at Sunset Montego Bay
Responded 13 Mar 2020
Thank you for taking the time to share your important feedback with us! We are convinced that it is only through carefully listening to our guests’ comments that we are able to improve our day to day operations and provide our guests with the service they truly deserve. Thank you for sharing your review and we truly hope you will give us the opportunity to serve you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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180micaelv wrote a review Mar 2020
Lansing, Iowa2 contributions4 helpful votes
This was a trip taken to check out the resort as a potential place to take our kids & grandkids. As such, we didn't have our expectations for a truly upscale experience set too high. The property itself is in need of updating (painting and patching up of the water features, pools, lazy river, etc). The in room mini bar was disappointing in terms of both selection and quantity. The various bars around the resort had no premium liquors anywhere. They were also understaffed and pretty slow to serve you. The variety and quality of food available on property was a very pleasant surprise. All of the meals were delicious, prepared to order, and were served with a great deal of care and pride. Albert, the restaurant manger, and staff made each meal a great experience. The beach area was pretty small for a resort of this size, and there were not enough palapas or chaise lounge chairs for the number of guests present during our time there.
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
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Response from econcierge_susmb, Manager at Oasis at Sunset Montego Bay
Responded 6 Mar 2020
Thank you for taking the time to share your important feedback with us! We are convinced that it is only through carefully listening to our guests’ comments that we are able to improve our day to day operations and provide our guests with the service they truly deserve. Thank you for sharing your review and we truly hope you will give us the opportunity to serve you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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annhS9873JH wrote a review Mar 2020
Ida Grove, Iowa5 contributions10 helpful votes
We loved the proximity of the beach to our room and the friendliness of the staff. The food is good and there is a nice variety. All in all we recommend the Cove for its relaxed and comfortable atmosphere.
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from econcierge_susmb, Manager at Oasis at Sunset Montego Bay
Responded 4 Mar 2020
We appreciate that you have taken the time to share such an enthusiastic review about your recent visit to Sunscape Splash Montego Bay. We are happy to read that you've enjoyed your stay. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We thank you on behalf of our team and Management. We sincerely hope we can have the honor of being your hosts again in the not too distant future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rebekah S wrote a review Feb 2020
3 contributions2 helpful votes
So, I read the reviews before coming and I usually take them with a grain of salt. Believe them. The staff cleaning the cups on the beach were great. They were out of washcloths just about every night. They banged on the doors every night at 9:45 -10pm, looking to exchange pool towels. The food was just ok. We did enjoy the asian restaurant, but service is beyond slow. The coffee shop is a nice touch. I thought the rum tasted like kerosene. The design of the family pool area is poor and the resort is just in need of an update. There was 2 separate passwords for WIFI and lots of dead areas. I would look for other resorts. This is not a 4 hotel.
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Date of stay: February 2020
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from econcierge_susmb, Manager at Oasis at Sunset Montego Bay
Responded 2 Mar 2020
Thank you for taking the time to share your important comments with us! We are committed to our guests’ complete satisfaction and are truly sorry we could not leave this impression on you during your recent stay at our property. Please note that we do take your feedback very seriously and our management team is diligently following up. We sincerely are thankful for your review and hope you will give us the opportunity to serve you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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vbailey2 wrote a review Feb 2020
Leland, North Carolina432 contributions95 helpful votes
We spent 4 delightful days at Sunscape Cove, our first time there. It is very clean, nice people, beautiful beach, good food! The rooms are quite nice, beds comfortable, if you have beach front it is perfect (garden views not so much!) The music around the resort is awful, though, more to the liking of youth not mature adults. I wanted something more Caribbean, not rap. The staff are all outstanding!!
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Review collected in partnership with this hotel
Date of stay: February 2020
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Service
Sleep Quality
Room Tip: Beach front, if in the cove. NOT garden view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from econcierge_susmb, Manager at Oasis at Sunset Montego Bay
Responded 27 Feb 2020
We would like to thank you for choosing Sunscape Resorts and Spa Montego Bay Jamaica as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time out to share your experience with us on Tripadvisor. We will be looking forward towards your return to your home away from home.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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bobdi75 wrote a review Feb 2020
Spring Grove, Illinois4 contributions2 helpful votes
Looking forward to returning to the Cove. Always a great time. Nice property, good beach and friendly, helpful staff. They are continually willing to help and do it with a smile. Just a few people we would like to shout out to from last year and looking forward to seeing you all again. Chris Ann-front desk Lemuel at the bar for keeping my wife's glass full Frank-lounge piano-so entertaining Vinroy and Archibald- Bell Rachel-housekeeping Thereena-beach bar Denise and Joy- Hostesses Ramon-chef Carol, Letita, Jhonalle, and Jameel wait staff Thank you all for such wonderful memories of Jamaica and the cove
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Date of stay: January 2020
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from econcierge_susmb, Manager at Oasis at Sunset Montego Bay
Responded 24 Feb 2020
We appreciate that you have taken the time to share such an enthusiastic review about your recent visit to Sunscape Splash Montego Bay. We are happy to read that you've enjoyed your stay. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We thank you on behalf of our team and Management. We sincerely hope we can have the honor of being your hosts again in the not too distant future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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FORMERLY KNOWN AS
Sunscape Cove Montego Bay
LOCATION
CaribbeanJamaicaSaint James ParishMontego Bay
NUMBER OF ROOMS
122
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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OASIS AT SUNSET MONTEGO BAY - Updated 2024 Prices (Jamaica)

Frequently Asked Questions about Oasis at Sunset Montego Bay
Which popular attractions are close to Oasis at Sunset Montego Bay?
Nearby attractions include Beanland Tours (1.9 miles), Fantasy Tours Jamaica (1.8 miles), and Rocklands Bird Sanctuary (2.6 miles).
What are some of the property amenities at Oasis at Sunset Montego Bay?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Oasis at Sunset Montego Bay?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Oasis at Sunset Montego Bay?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Oasis at Sunset Montego Bay?
Yes, free parking is available to guests.
What are some restaurants close to Oasis at Sunset Montego Bay?
Conveniently located restaurants include Juici Patties, The Houseboat Grill, and Tokyo Jo's.
Are there opportunities to exercise at Oasis at Sunset Montego Bay?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Oasis at Sunset Montego Bay?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Oasis at Sunset Montego Bay?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Oasis at Sunset Montego Bay offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Oasis at Sunset Montego Bay?
Many travellers enjoy visiting Barnett Estate Plantation (1.6 miles) and The Cage (2.6 miles).