I visited the resort and was greeted by a polite and professional lady at the check in desk. Everything was ok, however I have a few quips about the bathroom. The bathroom is the first thing I look at when I travel. The bathroom was ok, however the room suffered from damages to the ceiling from leakage. I looked gross.... more

in april we stayed in the sand castles for a couple of night, the service was ok but . i had a bad experience ,on one ocassion we went for a day out on aboat ride we we got back i saw that the housekeeper came to do her rounds she cleaned our bathroom but we had stuff on the... more

we have just got back from jamaica. i was really worried after reading trip advisor about this hotel. i dont know what other people were expecting because we found it a lovely hotel. It was very quiet which was fine by us as we have hectic lifestyles! the staff were very helpful and went out of their way to make... more

Originally had book my entire 3 night stay here, then after reading reports of theft (which appeared to be from tip offs of the location of valuables) decided to move location and stay 1 night at Negril (Sunset Caribbean) and the other night at Montego Bay (Tobys). After staying at all 3, should have spent all 3 nights at Tobys... more

I am shocked at the reviews, I had a great time at Sandcastles, the one bed room had a balcony which overlooked the beach was clean (apart from one day when the cleaner arrived at 4pm!) the only negative was a rude receptionist when I was booking in, but her colleague apologised and was more than helpful. I would recommend... more

An employee entered my room 11pm and removed my laptop, cellphone & external drive. The hotel would not do anything to accomodate this issue. When asked if they would call the police, they would not. I had to go to the police station myself and file a police report. The police did come back with me to the hotel room... more

I hadto write a review. I am from Jamaica but migrated to the US many years ago. . MY family wanted to meet up in Jamaica. I found this hotel online and was extremely skeptical because of some of the negative reviews that i read about here. The pics that some ppl posted scared me even more. i decided to... more

This was my 3rd trip to Jamaica in the past year, so I definitely had to be on a budget for this one. To be honest, after reading all the reviews I was a little worried about this place, but it was better than expected, but keep in mind that it is after all a 2 star property Check in... more

This hotel is diffently not for tourist who expect to be treated with respect. The staff here does not know how to talk to customers. I traveled their by myself to getaway and relax, however, at that hotel the option of relaxing was not an option. On several occasions I got talked about in the jamaica language "patwa" to my... more