This was the worst hotel experience my husband and I have ever had. The check-in took an inordinate amount of time; they said someone would help me with my bags while my husband went to park the car - no one ever came. We dropped our stuff in the room quickly because we wanted to explore the Fortress, did not... More

Terrible, terrible hotel. Dark, windowless rooms with very noisy air conditioners. Broken toilets, shower doors that do not close completely. Unhelpful and rude reception staff who lack the basic skills on how to deal with customers. The only thing going for the hotel is the location by Plaza de Armas but Old San Juan is small and you are better... More

The hotel is located in an excellent area in the Old San Juan. The house is a very old structrure, very clean. We stayed in room 304 because we wanted a balcony. The room was very comfortable, enough space for my boyfriend & me. I only stay for one night, but next time I visit the area will definitelly stay... More

I have read many reviews about this hotel before deciding to stay here for one night before the cruise. The hotel is in a central location in old San Juan, I know I shouldn't expect much based on other reviews, but it was worse than I expected. There was no wait to check-in since we were the only guests in... More

We stayed here for two nights before our cruise (February 2008-sorry date list didn't include this date). At first I was concerned with the lack of windows, but it wasn't a problem. The room was clean, the staff friendly and helpful, the continental breakfast was plentiful and had a great assortment. The location was amazing! We often sat in the... More

We stayed at this hotel for one night before our cruise. Our room was on the fourth floor and I took the steep staircase since the elevator was closet size and really slow. The room was small but clean and since there was no window it was easy to fall asleep early after a long day of travel. The location... More

When we made our trip to San Juan, we wanted to stay in the Old San Juan area, so this hotel was perfect for that. It has a great location and is in walking distance to everything on this side of the city. They do charge additional fees for every additional person in the room, so I would recommend just... More

OK I understand you get what you pay for and overall the hotel is acceptable. However be prepared for one thing after another if you stay here. Just a few things: ELEVATOR literally looks like it is from the 19th century..taking your life in your hands using it. CUSTOMER SERVICE is bad, rude, indifferent for the most part. They screwed... More

This was the second time we stayed in this hotel so we knew what to expect going in. This stay was absolutely the worst hotel experience I have ever had. The elevator was out of order so we had to carry our bags up the dimly lit, very tight stairs ourselves. There was no offer of help from the front... More