My boyfriend and I arrived at the hotel at Saturday December 6th around 12:30 pm. We only planned to stay one night as we were leaving on a cruise Sunday afternoon. We could not check in early (which was fine - check in is at 3:00) however the front desk advised it would not be too long and that we... more

Pro: new hotel Con: new staff that's clueless, also understaffed. (always a long line at the front desk). Pro: infinity pool overlooking the bay Con: closes at 6PM (earlier than most other PR hotel pools, some of which never close) Pro: near the convention center Con: not near anything else (beach, Old San Juan, etc) Pro: room service Con: not... more

The hotel is nice but some what isolated from everything. Walking around the area was like walking in a ghost town, we where the only ones around. The hotel is nice, but very evident that they have just opened and are still working on some areas. There is a construction site right next to the hotel and the staff seems... more

Stayed for one night. Liked the lobby, the casino was superior, the bar is ok. The 40 inch LCDs in the room are great, but cables all over and visible behind the table. The bed sheets are lackluster, very uncomfortable. There is only one restaurant open and the menu is very limited (around 5 or 6 entrees). The service was... more

Stayed at San Juan Sheraton Convention Center Hotel and Casino in early Dec. Beautiful new hotel with nice pool deck. Unfortunately, I awoke to construction in the morning (which is not fun during vacation). The employees are friendly but new and still getting adjusted. There was a line of people trying to get checked into the hotel and they were... more

It's ok I guess. I was expecting something nicer for a Sheraton and for the price...the fan in our bathroom was broken and the entire room felt very humid.. they have a nice view though, and a small but cute swimmingpool. I would stay again depending on the price. more

The Sheraton had just opened during my visit. Overall, great hotel experience. The rooms were very nice and clean, comfy bed too! The front desk staff was always helpful and always willing to assist with whatever they could. The guest service attendents were amazing. Any one of them were all very helpful. Very personable and made you feel very welcome... more

This is the only hotel I have witnessed in San Juan where the front line staff is all at attention when you arrive. Each member you meet, greets you warmly, points you in the right direction and also is thoughtful and polite to aide to your comfort. I look forward to their influence raising the service level of all of... more

As one of the first guests here, I was warmly received by a large staff of recently trained staff, who were anxious to provide me with service. I had just moved on opening day here from the Sheraton Old San Juan because that property was over priced and dirty. I booked this hotel through Hotels.Com, non refundable for $139 per... more