I stayed at the Canario by the Lagoon for 2 nights. I was charged twice for the same room, and also was charged an extra $109- without explanation. That brought the cost for my stay $300 more than what was on the receipt I was given. When I called to resolve this issue, the motel had only charged me an... more

This hotel is a good value for the price. it is not a fancy resort nor does it try to be. It is located on a quiet residential street 2 blocks from a nice beach, and near several convenient restaurants and stores. It is also an easy ride from the airport and convenient to bus routes to Old San Juan.... more

This hotel is in the really nice touristy part of town. The biggest problem is the staff. They were somewhat rude, and unhelpful. They offered poor advice for the city, and seemed more interested in playing games on their computer than helping their customers. We were advised of the nearest movie theater, and took a 40 minute bus ride to... more

The Hotel Is okay for sleeping purpose only. I stayed on May 31-June 1'08 in Room 104 . My Husband and I went meanly for shopping purpose. Thinking that the Hotel is save, we did some shopping and store them in our bag in the closet. We did not lock our bag becuase we thought is a alright save hotel.... more

Basic room in good location if you like upscale shopping (Condado). Getting car in and out of narrow streets surrounding hotel is not for the faint-hearted. Also, your car is parked in a line of other cars alongside the hotel. To get it out, hotel clerk must move whatever cars are behind yours into the narrow street. No quick get-aways... more

Decent hotel, management and staff were very friendly and I would love to stay there again when I return to Puerto Rico more

El Canario was a good place to stay. We only stayed one night before our cruise. I thought the room was good, the bathroom was a little small, but we didn't need a huge one. The balcony overlooked parking and other buildings, but it was nice to have. Location was great, we were in walking distance of the ocean and... more

Stayed just one night in this small hotel in the Condado beach area of San Juan. Hotel is located near the Lagoon with some rooms having a partial view and just one block to beach. Lobby is tastefully furnished with tropical bamboo chairs and loveseat with a small breakfast room for complimentary morning rolls, coffee and juice. There is also... more

We stayed for only one night and would never do it again. Our room was dirty, dark and smelly. The bathroom was tiny, the shower fixture was broken, and there was no hot, or even tepid, water. There was no waste basket in the room, not a single napkin, and no glassware. Promised internet connection, a must in our case,... more