Every physical aspect of the Condado is visually fresh and aesthetically pleasing. The lobby, room (city view), pool area and even casino are all a joy. The cubicle shower is a curious (i.e., fun) experience (door leaks a bit though). Balconies are always nice. The three pools (fresh water, salt water, hot tub) are all in great shape, and who... more

The rooms were great with a great view. They were very stylish and clean. Stupid, but the shampoo and conditioner were actually something I liked using. The staff was helpful and pleasant. The bars, pools, restaurants were good. Be warned the prices were off the chart... I recommend going into Old San Juan to eat or drink anything. The Condado... more

Let me start by saying it is a beautiful resort on a wonderous island. However, when we got there we noticed quite a few things. The check in was obscenely long. When we finally got to the room which as supposed to be the family suite we were literally on top of eachother it was so small. This was reluctantly... more

Rooms, lobby and hotel were attractive, but we had several problems, such as our room not being ready for an hour and a half past check-in time. Also, our balcony had a huge electric cable swinging free across one corner of it which didn't exactly make for a pristine ocean view. Both of the bathroom's electrical outlets did not work,... more

Ok so i booked using the hotel website and my plane tix by jetblue.....the decor of the hotel is very nice and modern which i loved. Carol at the front desk was a complete ditz! she didnt help at all. Henry at concierge desk was the best!!! so was yaritza!!! the beach is very small but it was ok for... more

Where do I beging? First let me just say that originally I had booked a reservation to stay at this hotel for 9 days instead of the two days that I lasted with my family at this hotel.The original comfirmed reservation was to have taken place from Friday August 15 to Sunday August 24,2008 Back in May this year I... more

My boyfriend and I decided that we needed a vacation, so we booked a 6 night stay in San Juan, Puerto Rico. He and his family have been there before, and he recommended that we stay at the Condado Plaza Hotel & Casino. So we booked our round trip tickets (which were just under $450.00 for the two of us!)... more

The hotel is very posh, and the views of the bay are outstanding. The rooms are beautiful, however the city vista room we booked a little smaller in size than we imagined. The amenities are great! Casino, Restaurants, Bars, Gift Shop, Swim up bar, access to the bay. A definite return trip is in order my husband and I! We... more

My wife, 14 year old daughter and I stayed for two nights. Because American Airlines loses an inordinate amount of luggage on flights into San Juan (nearly 50 people on our plane alone), we showed up at nearly midnight. We were told our room was ready but after hearing a very loud private party off of the lobby, my wife... more