Although not a resort hotel it was a great place to stay. We had stayed for one night after our cruise and everything was in walking distance for Old San Juan,e.g., shopping, restaurants, sightseeing. We are Starwoods members and they upgraded us to a suite with a balcony view of the harbor and a bedroom window view of the harbor.... more

We stayed for a week and i could have stayed a lot longer. Location: This was my favorite thing about this hotel. This hotel is ideally located in Old San Juan. It is the only major hotel right in Old San Juan. You can walk to everything in the area so a car isn't necessary. Beware if you do get... more

We stayed at this location as it was right across the street from the port for a cruise. The location is excellent, it also is in a great area of old San Juan. Everything is within walking distance. San Juan is a great location to visit, so the hotel has value for only that reason. The checkin was very slow.... more

this hotel is RIGHT in walking distance to everything you need in Old San Juan and also is in walking distance from the Sea Plane, which is what we took over from St. Thomas, where we live. This hotel is on the older side and you can tell they tried to spruce it up a bit with nicer sheets, leather... more

Perfect location for anything in Old San Juan. The hotel was very nice and the staff was very courteous. Walking distance to great restaurants and sites. more

Our group stayed here prior to our July 27th sailing on Adventure of the Seas. Great location in Old San Juan, no need for any cabs to see the town or forts. Front Desk was not friendly, they definitely need some customer service training. Rooms were clean and spacious, we were pleasantly surprised. Casino takes up most of the hotel,... more

This is ok for a one stay while flight travel from a cruise but I would not stay here for a true "vacation". It is well located but with solid taxi services in the town, staying at one of the more resort hotels I think would make much more sense. For kids, the pool was too small and staying where... more

The Sheraton Old San Juan exceeded my expectations in most areas. We arrived mid-day on a Friday. Check in was a little disorganized due to simultaneous, convoluted problems with two group check-ins. However, our king suite was exactly as billed and our Starwood points were properly credited. We were on the 4th floor and had a great view of the... more

The rooms were extremely comfortable --- but beware of unstated expenses. Parking is $21 per day and by valet only. There is a $5.00 per person occupancy fee, plus about a 20% service fee (this is because they have a pool, jacuzzi, and fitness center), so even if you don't use those facilities, you are still paying for them, along... more