It must have once been a great hotel, but it's a little run-down now.Great location opposite the cruise docks and at the foot of Old San Juan.The rooms are small, so is the pool.Some excellent restaraunts nearby. It's over-priced considering the deals available for San Juan More

We stayed at the Sheraton Old San Juan for two nights pre cruise Feb 2 and Feb 3. We used points from our AirMiles program. This did not go smoothly, the AirMiles people were of little use but they did give me the code that Sheraton were supposed to honor. I made contact with the hotel directly and they agreed... More

Worst room service I ever seen.. No one even respond your call. More

The Sheraton Old San Juan is located near the cruise boat piers and within easy walking distance of most sights in Old San Juan. The hotel is clean and the rooms are spacious. Air conditioning control was a bit of a problem and the room was colder than desired during our three-day stay. The HDTV in the room was fed... More

My wife and I stayed for a few nights before heading to Culebra and really enjoyed our stay. Beds were very comfortable, big tv, but no fridge in room and carpets could use a cleaning. Besides that everything was great. Location was perfect, short walk to everything in Old San Juan, good burger restaurant in hotel. It is located right... More

we stayed 3 days, the room smelled bad, we had a room for the interior ... received poor service from the maid, there was much noise in the hall employees, the very small pool, no beach nearby, definitely not recommend this hotel. More

We just stayed here for three nights, got back yesterday. The rooms are average, clean. We had an interior room so the view was of an interior courtyard, nothing to look at. The beds are great. The front desk friendly. It is a smoke free casino, not sure why someone said it smelled like smoke. The pool is on the... More

Clean hotel, large rooms, free Starbucks coffee, super soft beds, modern decor, close many cruise ships and attractions. The downside? A crazy small pool with very limited seating and shade. Great rooftop views but the pool but good luck finding a lounger. Overall, we had a nice stay here though for one night. More

If you are staying here because you are cruising check you are not on the Pan-Am pier which is $21 plus bags way at the other side. This Hotel is faded and although has a regular lick of paint requires an interior designer to give it something of character. The 3:00pm check in time is very inconvenient if getting off... More