I had read the reviews and did not have high expectations, but nevertheless I was disappointed. We booked the room through the convention organizer, who got us a rack rate of $145 per night plus tax. For that I Had expected at least a larger room with a good harbor view, but we got a rather small room, no closet,... more

We had been told that the Old San Juan Sheraton was a 3.5 star hotel, close to the cruise ships and a great place to stay. For us, this could not be farther from the truth. We checked in early but the room was not ready so we went shopping in Old San Juan. We were called at 1:00 and... more

Sayed here 1 night post cruise. We originally thought our ship would be docking across the street but instead we were furhter away so had to take a cab to the hotel ($20). Considering we were able to get two rooms @ $89 each thru priceline, this hotel was a fantastic deal. Of course, check in was a bit of... more

There is alot of construction ,lots of hammering other noises all day.Restaurant closes early and moves outdoor seating at early times. Th rates should be reduced during that construction phase. more

The stay was 2 days pre cruise on the Carnival Victory. We went on this cruise in 2007 and stayed at the Condado Plaza and paid a lot more for our room and we felt the Sheraton was much better and in a better location for pre cruise. We paid $155.00/night before taxes and we booked direct with the hotel... more

We stayed at the Sheraton San Juan before our Carnival cruise. We had a room overlooking the water where our ship was docked right outside the door. This hotel has a great location for cruise travelers as you do not need a car. Walk to shopping and El Morrow. Free wifi and pc/printer. more

My wife and I visited Old San Juan prior to a cruise in September 2009. We chose to stay in the Sheraton Old San Juan due to its close proximity to the cruise ship port and the attractions in Old San Juan. You can literally walk across the street to board the ship. Also all of the attractions in Old... more

The female front desk attendants and female front desk supervisors were all sharp toned and unpleasant at all times during my stay. I reserved a room with a view of the harbor and was told at check in my room had a harbor view. I went to the room, opened the window shades and saw a parking garage in every... more

I was born and raised in San Juan, PR. 40 years ago I left the city to go to college in the western part of the island (3 hours trip) and stayed there. My last trip to old San Juan was 10 years ago. I took a weekend break and reserved at Sheraton Old San Juan. Boy that was the... more