This hotel was the worse experience of my trip to Miami. I was in vacation with my family and booked this hotel for two nights. I received several obscene phone calls from whom I found out was an employeed of this hotel. I made my complain about this at the front desk , but I was ignored. They probably did... more

THis hotel is a DUMP. When i arrived i thought it was a shelter. my kids didn't even want to get out the cab. I asked the women at the front desk WHAT THE HELL HAPPENED HERE? she said we are renovating the lobby. before checking in i viewed the room.. It was worst than the lobby..I was traveling from... more

I must admit I was a bit apprehensive after reading the reviews. The hotel is undergoing renovations, but if you overlook that, it is actually a great location, the employees are friendly, and the rooms are fine. It is walking distance to multiple dining locations, and the area is very safe. I was even surprised to find Bath and Body... more

Well we booked our carribbean cruise with an agent and within the pacakge they booked us a night in this hotel before the cruise. I am very fussy about where I stay, i always book the top hotel when i go on holiday, but i was not in charge of the booking this time my auntie was. Anyway, after receiving... more

The hotel gave the impression that was being remodeled. My cab driver asked me if I wanted him to wait and check if indeed open for business. Besides a lobby with exposed wiring, one elevator running, check in was caotic. No reservation list to confirmed reservations. Making people wait till 3 p.m. to register was a joke. The hotel was... more

This hotel should be shut down until it is truly remodeled and duly inspected. There are safety hazards all over the place, like dangling electrical cables all over, debris and trash even in the lobby, windows missing glass in area between lobby and pool, expired fire extinguishers, expired elevator permit, moldy and smelly rooms... On top of that, the service... more

The hotel is Ok. It's not the Waldorf Astoria but is well located, the rooms are spacious and clean and the personnel is nice. They always try to help the guests. It is correct that the lobby and the mezzanine are under repairs but the guests don't sleep here. The breakfast is good with a variety of things. The WiFi... more

Me and my family booked a room here after a cruise. When we arrived they could not find our reservations immediately. Eventually they found it and we had to wait until check in time to actually check in so we stayed around the lobby. The lobby is beautiful it actually leads you to think the whole hotel is beautiful but... more

this was my first and will be my last visit to Puerto Rico!!!!...the hotel was unkept overall. the initial room we had was not "secure" so we switched, the second was not any better..the shower curtain in the bathroom had mildew and mold (which we requested to be replaced) the hotel floor had a musty smell...my girlfriends clothes remained "wet"... more