My husband and I stayed at the SJ Beach hotel 5 years ago, it was the economical traveler's dream. We thought we would return for our anniversary and a trip down memory lane. Only the SJ beach hotel's room quality has taken a drastic nose dive. We were given 3 different rooms, after complaints about broken toilets, no lights, non...
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I was staying in room 601 which was very dirty old sheets were stained. Carpet was horrible bath tub was broken and rusty; and wait....BED BUGS...!!!!
I talked to the staff at the front desk and changed to room 711 which was worst and even more BED BUGS. Don't be fooled by lobby online pictures it's truly nasty dirty and...
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Hotel is heavily infested with roaches. complained 3 times to staff with no response. Roaches were crawling across the old mattresses and on the walls. My feet were sticking to the moldy rugs.
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Your comment is greatly appreciated. We apologize for your inconvenience. An outbreak on your floor was discovered and we have corrected the situation. As you probably know, we are under renovation of the bedrooms. All of the old problems are being eliminated. We hope you will stop by again this time next year to see the 'new' San Juan Beach...
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We stayed in SJ Beach Hotel, December 2010 for 6 days. We arrived at 5 A.M. and our check-in wasn't scheduled to happen until 3:00 P.M. However, the front desk assistant, got us a room right away and didn't charge for any extra night. The room was pleasant, nothing too fancy. Our view was to the lake, which was very...
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Thank you for writing! We strive to change any previous misconceptions of the hotel. Soon we will be newly renovated and still offer great rates being ocean front in Condado. The changes are in progress and I'm sure you will be pleasantly surprised on your next visit to Puerto Rico.
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This place is cool if staying a weekend you want to go out.
Things you should be aware of:
1. Finding parking in this area is a little hard and valet parking at the hotel is $18 per day and they will do a $50 hold (for some reason)
2. No breakfast. But I went to this nice little place...
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Thank you so much for your review. We appreciate your comments. We are working hard to make the changes necessary to help make your experience in San Juan enjoyable. Within the remodeling program is the complete renovation of the bathrooms. Thanks for the heads up on the Ice Machine and Pool. By this time next year, i'm sure you'll be...
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The pictures on the hotels websites are misleading, the lobby and adjacent restaurant are very nice but that is where everything ends. Turn the corner to get on the elevator and you enter the hall of despair. The rooms are dirty, humid, insufficent insulation which makes the bed linens moldy and the bed and carpet damp. The bathroom was outdated...
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Dear Ms. Jean B. We are sorry that you left with the impression that you have described. Yes, we are in the process of remodeling the rooms. The dampness arises from opening the windows after the room has been conditioned with an air conditioner. The parking lot is...well...a parking lot in the gated basement and that is why we have...
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This is an old hotel ... Therefore on would not expect perfection. I think for about half of the 87 dollar price one could not complain too much but at the "special" price of 87 dollars in my opinion I'd stay away. I got the phone number and tried to book direct but no one woulod answer the phone so...
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Ken, Thank you for your response. Responses like yours help us to pinpoint certain issues. Of course, we are not saying we are not aware, but some of the issues create great opportunities for improvement. We are under new management and our plate is full with renovations and training. Please visit us again in the future. Ask for me. I'll...
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the lobby is deceiving - it is modern and clean. The room are VERY dirty and old and the room we were in had MANY roaches. We actually had to resort to spraying bug spray around the bed at night so roaches would not crawl over us. Looking back now, I don't know why we didn't leave and stay somewhere...
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Dear Ms Wendy. We are so unhappy with your experience while staying with us. Although we are an older hotel and under radical renovations in the rooms, we generally do not have a problem with insects. Unfortunately, they do arrive in other people luggage or packages. We respond to any sightings of insects instantly and professional exterminators are called in...
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Wow. Booked last minute for a business trip. The lobby is nice. Do not let this fool you!! First indication was exiting elevator on the 7th floor. As I walked down the hall there was food in the frayed carpet, papers etc. My room was at the end (711 if I recall correctly, Im trying to forget) had no placard...
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We are sorry your experience with us was not a positive one. We are renovating rooms and hope to finish the project in a timely manner. As for insects, it may have been a local issue with your room as they are controlled in the whole building. Sadley, these insects are brought on by other guests before we are even...
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The room wasn't ready. Staff pile your luggage up in a corner and rudely direct you elsewhere. Carpet in the halls are frayed and stained. Walls are peeling, The ceiling in my bathroom was falling in. I found trash from a previous person under my bed! No room service. Windows were dirty. The staff never even changed my linen -...
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We deeply apologize you were unhappy with your stay. We appreciate any and all reponses so that we may improve the guest experience for the future. Being we are under new management, we admit there are many issues that we are addressing at this time. We have started renovating with the top floor and Customer Service Training is a top...
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