When we first walked in the room we found the fragrance was too strong (I guess from housekeeping). Almost toxic. Shortly after, I went in the washroom and noticed a large insect under the sink-we didn't know if it was a beetle or cockroach. Maintenance didn't even know what it was. Very disgusting. We wanted to get a refund and... More

We stayed pre- and post cruise this January and February and loved it. We admired the staff´s patience towards the crowd arriving and leaving for cruises all at the same time. We agree with what people have been writing about the hotel since we stayed there and do not have anything to add, they all seem pleased. We hope to... More

While the room and beds were nice, there was a significant musty smell that never went away. it is a good price for the location, just a couple short blocks to the beach. Note that there is a $15 per day charge for parking at the garage across the street. The pool and hot tub are nice, but both are... More

We thought we had forgot our phone chargers and my husband went down to the front desk to ask where an AT'T store was. An older gentleman at the front desk gave him charger to take with us on the cruise and said to bring back after the cruise. How nice was that!!! The room was clean. No carpet, but... More

The Holiday Inn Express in the Condado district of San Juan was just what I was looking for. Typical of HI Express properties in urban settings: compact, reasonably priced, well-run. The room was small but clean and modern, with the usual amenities for this chain: free breakfast, cable flat screen TV, free wifi, coffee maker, etc. The hotel has a... More

We stayed here pre-cruise. The price was right and the breakfast was a bonus. The breakfast was typical fare...danish, muffin, egg sandwiches etc. The pool are was nice. The rooms were small and a bit dated. Short walk to the beach and area restaurants. Would stay again pre or post cruise. I would not want to stay for a long... More

Wife and I stayed at this property on 1-20-12 prior to a cruise. We didn't arrive until after midnight. The front desk person was cordial and gave us direction's to our room. I am fairly certain the room was an old storage area. The stateroom on our cruise was about the same size. As others have stated the room was... More

Good location in the Condado. Renovated. Only complain was humid odor, but we purchased candles and it was good. Nice pool. Affodable for area. Free breakfast and free Internet Wifi More

Stayed at The Holiday Inn Express in San Juan on New Years Eve - pre cruise. The hotel was just as we had read on other reviews. The room was small and the bathroom was very tiny. I would not stay there for an extended period of time but the room was clean and the staff were very helpful and... More