During my family’s stay at San Juan Plaza Hotel, last month, we experienced a very displeasing incident with a roach we found feasting on my son’s toothbrush in the bathroom. I immediately reported it to the front desk employees present at the time, who denied any possibility of there being a roach in our room since the hotel is supposedly... More

Stayed for a week and there is really no complaints from us. Staff was pleasant and fast, room was clean and comfortable, shower was hot and everything worked. Pool area was a lot like our room, small but everything you need is there. Breakfast was the same everyday, sausage and omlets, some fruit, rolls, juice, etc. And I note others... More

Booked a King room 3 weeks in advance. We had stayed there twice before when it was Holiday Inn Express and loved it. When we got there we were told there were no King rooms and were given a Queen and no explanation or apology given. Room was clean and quiet. Next morning asked the clerk why no King room... More

My wife and I stayed at the San Juan Plaza Hotel for a total of three nights and believe the hotel, formerly the Holiday Inn Express, is a good value for the money. It's located in the Condado area of San Juan, about 15 minutes from the airport and 10 minutes from Old San Juan. The beach is a block... More

Previously known as a Holiday Inn - staff are great, no complaints there, general hotel facilities are passable, venture out and the problems start - there are a few bars and restaurants around but nothing special - ended up late on a Saturday in a Chillies a few hundred yards away, prices and service were fine. The 'bus service is... More

This is a small hotel which previously was the Holiday Inn Express in the Condado area of San Juan Puerto Rico one block off of Ashford Ave. My wife and I had stayed there a few years ago when it was the Holiday Inn Express and thought it was a good value for a pre-cruise hotel. On April 13 we... More

Booked this hotel room quite some time when it was still under the Holiday Inn umbrella; needed two rooms for one night stay pre-cruise; location was great; price okay; front desk personnel were very friendly and helped us find a delicious place to eat; room was mediocre,very small, with the weirdest smell ever; the elevators were a pain the rear,... More

We stayed 6 nights at this hotel. The location is great if you want to be near Old San Juan. Also, the beach is right across the street. You can rent a chair for $5 an umbrella for$10 for the whole day. Back to the hotel, the first night we were given a room that was NOT good, water leaking... More

The staff at this hotel were all wonderful and helpful. The location is great - a block from the beach and just a few minutes from old town by cab. The breakfast is fine for families - not specialty foods but enough to get a start fot the day. The rooms were clean and roomy enough.