Nothing special about the room (which we did not spend much time in anyway), but the staff here were extremely friendly and helpful with recommendations (right on target) about their city and how to find things. Noise was not a problem, as our room was toward the rear. When we travel, we just need an comfortable and clean room, which... more

My friend and I stayed at the Hotel Milano, right in the centre of Old San Juan. The location is great but the best thing for us was how friendly and helpful the staff were to us. We took advantage of the stay 4 nights, get 1 night free deal. We were able to leave our luggage at the hotel... more

We stayed here on a Saturday evening. Carlos was very friendly and helpful upon our 5 PM arrival. I did not ask for a rear room and did not get one. Honestly, though I don't see how the noise could have been much better in one of those rooms. We were hardly in the room at all as we immediately... more

We knew the benefits and potential noise problems with the Hotel Milano from other T.A. reviews. At the time I booked and paid for a room (5 months prior to cruise date) I specifically asked for a rear room and was "guaranteed" we would be in room 403 which was quiet room. The Saturday night we arrived, I was told... more

This place is nothing special! If you want to sleep at night, don't stay here. The street noise went on until 3:00 a.m., honking, yelling, non stop party right in the street. When I complained to the desk in the morning, they said yes the noise is a problem. Never again. more

We stayed one night before our cruise and had a great time at Hotel Milano. The location is perfect, right in the middle of old town San Juan. We walked to the forts and to a restaurant at night. The front desk staff was terrific for offering advice on restaurants or activities. The rooms were fine- nothing special but nice... more

The lobby is beautiful, the rooms are - blah. The rooftop restaurant is lovely, but it's only open for a few hours in the morning. Beware of street noise, at least on the weekends. The front clerk could not be bothered to help us get another blanket for our room (the air conditioner was freezing) - he was the only... more

Most importantly, the customer service my boyfriend and I received was exceptional. One morning, we showed up too late for breakfast, but they let us have whatever we wanted -- at no charge! Everytime we asked the front desk questions or advice, they were always very eager to help and offered us great advice. The rooms are very basic, nothing... more

Stayed at the Hotel Milano for one night before leaving on a cruise. Great location close to El Morro, El Convento and great restaurants especially Marmelade, Blend and Parrot Club within walking distance. Service was great, rooms were spotless although a bit dated in decor. The rooftop restaurant was nice, with pretty views of the harbor and city. Breakfast was... more