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Diamond Palace Hotel & Casino

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Call now to book: 1-800-733-5916 from Orbitz
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
2 of 5 stars 120 reviews
120 Reviews
5.0 of 5 stars
2
4.0 of 5 stars
15
3.0 of 5 stars
15
2.0 of 5 stars
26
1.0 of 5 stars
62
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#37 of 38 hotels in San Juan
Description: High-rise Hotel located in Condado section, convenient to beach.
  • Address
    55 Condado Ave.
    San Juan 00908
    Puerto Rico
Check Rates: £63 $126 Avg. Price
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TripAdvisor Traveller Reviews

TripAdvisor Traveller Rating: 2 of 5 stars Based on 120 traveller reviews
  • What to Expect:
    • 2 based on 79 reviews Rooms
    • 2.5 based on 75 reviews Service
    • 2 based on 80 reviews Value
    • 2.5 based on 79 reviews Cleanliness
    • 4 based on 20 reviews Pool
  • Recommended For:
    • 30% based on 93 reviews Young Singles
    • 20% based on 93 reviews Families with Teenagers
    • 20% based on 93 reviews Older Travellers
    • 20% based on 93 reviews Families with Small Children
    • 10% based on 93 reviews budget travellers

Reviews of Diamond Palace Hotel & Casino

( 1-10 of 120 )
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1 of 5 stars
St Thomas
8 Jul 2008

I checked in to the diamond palace hotel on 7/4/08 and checked out on 7/6/08. This hotel needs to be renovated immediately. It is so run down. The first thing that was wrong is the late check in and poor customer service. We were told that check-in is at 3pm and we did not get to our rooms until 4:15pm.... more

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3 of 5 stars
Roscoe, IL
2 Jul 2008

I went to Puerto Rico to help my son find an apartment for himself and his bride-to-be. This hotel fell into our price range a LOT better than the nearly next door Marriott Hotel did, and the location was great. I chose to ignore the reviews. I hope you will read mine, as Diamond Palace deserves a chance. When you... more

9 Jun 2008
1/1 found this review helpful

The last time I stayed at the Diamond Palace Hotel & Casino was in 2004. When I read the reviews that people wrote since then I was nervous and considered changing my reservations. "I AM GLAD I DIDN'T ! " We arrived at the Diamond Palace at 8:30 pm and was greeted by the doorman, checked-in and escorted to our... more

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1 of 5 stars
Baton Rouge, La
15 May 2008
2/2 found this review helpful

WOW where to start? Just when you think things can't get any worse... I booked this hotel on Hotwire, and that was my first mistake because I couldn't read the horrible reviews already posted on trip advisor. Hotwire is the ONLY way this place stays in business. Arrived at the Roach Palace, and checked in. The individuals at the front... more

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1 of 5 stars
Chicago, IL
6 May 2008
1/1 found this review helpful

I could rant and rave about this place for hours, but i'll just give you the cliff notes. Arrived at 3pm to be told check-in wasn't until 4 (even though my confirmation said 3pm), didn't get our room keys until 4:50pm. No it wasn't busy. The staff was just lazy, rude and completely disrespectful. There were holes in the ceiling... more

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3 of 5 stars
Florida, USA
13 Apr 2008
1/1 found this review helpful

I can never get over all the negative reviews this hotel always gets. I just stayed here a second time and, for the price, it met expectations. Here are the facts: 1) Hotels in San Juan (and to a lesser extent, all of Puerto Rico), are very overpriced. It is not uncommon to easily drop $150-$175 per night plus endless... more

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1 of 5 stars
Austin
11 Mar 2008
1/1 found this review helpful

I have been in more than 100 different hotels and this one was BY FAR the WORST hotel I ever been in. Just a quick list of problems in this terrible hotel: - Dirty. The room and the bathroom were in terrible state - Old. The room and the hotel needs obvious repairs - Terrible service. Most of times, nobody... more

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2 of 5 stars
Langhorne. PA
28 Feb 2008

We flew to San Juan the day before leaving on a cruise and wanted someplace reasonable to stay overnight. We've done this several times before and the Diamond Palace was on a par with the other places we've stayed (Comfort Inn, for one). Hotel definitely needs some TLC - the web site implies it is new but it's got to... more

16 Feb 2008
1/1 found this review helpful

Our cruise travel agent booked us into this hotel for two nights prior to our cruise. We wanted to do some San Juan sightseeing before we left. The hotel was a bit seedy. It was clean and we didn't see any bugs as some other reviews mentioned. Our balcony was shaky....don't lean on the rail, but surprisingly, the street noise... more

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2 of 5 stars
Orlando, FL
21 Jan 2008
4/4 found this review helpful

We needed a cheap hotel in San Juan to crash since our flight landed at Midnight. I wanted a 24 hour front desk. This one came up at $115 per night and I booked it. We arrived by taxi and checked in. The casino seemed to be about 40 feet by 40 feet. The adjacent bar had a local singer... more

Reviews of Diamond Palace Hotel & Casino

( 1-10 of 120 )
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Diamond Palace Hotel & Casino Also Known As

Address: 55 Condado Ave., San Juan 00908, Puerto Rico