Checked in after doing the walking tour of Old San Juan. Decided to take a short nap before dinner. We woke up and found a bed bug in the sheets. I had a bite on my leg. Went to the desk to tell them, and they were horrified. Immediately sent two housekeeping staff to our room to investigate, helped us... More

My husband and I live on the otherside of the island and going to San Juan for a getaway weekend for New Years was why we planned the trip. A pool for us is a real deal breaker and this hotel's pool literally has a one hour window of sun all day in the pool area. Who designed this place?... More

This is a fairly nice hotel in downtown San Juan a few minutes by car to the beach (Condado) as well as Old San Juan. It has the basic amenities expected of a international hotel chain and is clean with good service. It has two restaurants where one can eat but San Juan has so many restaurants that the traveller... More

We stayed prior to cruise departure. Complimentary drink was provided upon arrival. We were upgraded which was also nice. Room was clean and spacious. Air conditioning worked as programmed. Not the best neighbourhood, but within walking distance was pharmacy, pizza(Papa John's) and a Pueblow grocery store. Drive to pier was 15.00 by cab. More

We stayed at this hotel for one night before catching a cruise out of San Juan. This hotel was cheaper than the resort hotels and does not have a resort fee like others in San Juan. The hotel is nice and clean, well kept but nothing fancy. The king room was ok, as was the bathroom. The window, which was... More

I stayed here with my mom and sister. We found the hotel to to be clean and the staff was very helpful. You could catch a bus to town as it is too far to walk. Stayed prior to going on a cruise and was satisified with hotel and location. More

Terrible location, terrible location, did I mention terrible location. Prostitutes 2 blocks from the hotel, did not feel safe there. Not friendly at all. Made a reservation with Priceline.com, was not informed by them that there was going to be an additional hotel tariff charge at the hotel ($7.04 per day) when I inquired with Priceline, I was informed that... More

I stayed here on a business related. They have valet parking with good attention employees. It is very accessible to old San Juan and shopping areas. They have two nice restaurants (one high end, "Augustos" where you can enjoy a great dining experience) and the other one Brasserie 801, both offering International food. They also offer complimentary Internet connection, working... More

The hotel itself was very nice, clean, and well appointed. The rooms were small, but. If you choose this hotel, do ask for a room facing the harbor. Although you are not on the ocean side, there is a harbor nearby. The nice thing about this hotel is that it is priced right if you don't mind taking a short... More