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Cervantes

Recinto Sur #329 | Old San Juan, San Juan 00901, Puerto Rico
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Cervantes
Ranked #20 of 44 hotels in San Juan
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127 reviews from our community

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Traveller rating
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Date Rating
New York City, New York
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 16 May 2013

Cervantes is in a great location. All of Old San Juan is walkable from here. It is 15-20 mins away from the international airport as well as the smaller airport, Isla Grande. Also, its just a couple blocks away from where the cruise ships docks for the day. The rooms are nice and they serve a yummy (carb filled) breakfast... More

Was this review helpful? Yes
CervantesprGM, Front Office Manager at Cervantes, responded to this review
20 May 2013

We are so glad all these positive factors made your stay at our hotel an excellent one! Thank you for taking the time to review us! More

1 review
5 of 5 stars Reviewed 8 May 2013

great place to stay. this was my first time in Puerto Rico and the staff was more than willing to offer recommendations, book taxis, etc. we were in town to run the Puerto Rico marathon, and the staff ensured we had a taxi at 4 am and even let us know other guests were running so we could share the... More

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CervantesprGM, Front Office Manager at Cervantes, responded to this review
9 May 2013

Thank you so much for the kind words about our staff. They truly are what make us standout with their friendliness and knowledge of our Island. We are so glad you enjoyed your first trip to Puerto Rico and hope you come next year for the Marathon! More

Lebanon, OH
1 review
1 of 5 stars Reviewed 30 April 2013

I booked this room on booking.com and decided that I did not want to stay here so I cancelled. For reasons unknown I was charged for $356.80 for a room I never even seen. I called the hotel to see what was going on and they were very rude. I asked to speak to the owner and the manager (Judy)... More

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Birmingham, Alabama
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 10 April 2013

My husband and I stayed here for one night before departing on our Southern Caribbean cruise. The hotel is in an amazing location. We easily walked everywhere, and if we had been cruising with Carnival (which we weren't) we could have even walked from the hotel to the cruise terminal. Check-in was extremely fast and the girl at the desk... More

Was this review helpful? Yes 1
See 2 more reviews by Courtney2207 for San Juan
CervantesprGM, Front Office Manager at Cervantes, responded to this review
10 April 2013

Courtney, Thank you for staying with us during your stay in our beautiful island. We apologize for the two inconveniences you faced while being here. As you can tell, our dedicated staff works hard to solve any issues and provide a quick solution. We are so glad our staff provided you and your husband with outstanding customer service since that... More

Rochester, Minnesota
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 9 April 2013

My wife and I stayed at the Chateau Cervantes hotel a few days ago after a recent Caribbean cruise and we loved the place. It's a very old hotel which has undergone a recent renovation, and we thought that both the lobby and the guest rooms were quite elegant. It's located on Recinto Sur (a main street in Old Town... More

Was this review helpful? Yes 1
See 2 more reviews by Ron_Rhodes for San Juan
CervantesprGM, Front Office Manager at Cervantes, responded to this review
10 April 2013

Mr. Rhodes, Thank you for the kind and honest words about our hotel. They truly are valuable to us. We are so glad you enjoyed your stay and recommendations from our wonderful staff. We look forward to your next stay with us at Chateau Cervantes! More

Hudson
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 April 2013

We stayed at the Cervantes in January and had read both negative and positive reviews on the hotel. We weren't able to get in for just one night at the Sheraton as we did the previous year so we opted to stay here. While the staff was gracious and my 'kids' 22&18 were never so happy to be out of... More

Was this review helpful? Yes 1
CervantesprGM, Front Office Manager at Cervantes, responded to this review
5 April 2013

We appreciate you remembering to review us after your stay in January. We apologize that your check in took too long and we will work hard to get this issue resolved. Thank you for the kind words about our staff. They are what truly make our hotel shine! More

Aurora, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 28 March 2013

From the moment we pulled up by taxi to the hotel, the entire staff was so friendly, cheerful, and accommodating, even the Chef helped bring in our luggage. The room was spacious and very comfortable, with balcony doors that open to a quaint street below. The location is perfect and within walking distance to shops, restaurants, and the Bay, which... More

Was this review helpful? Yes 1
CervantesprGM, Front Office Manager at Cervantes, responded to this review
29 March 2013

Thank you for the generous review on our hotel. We are so glad you enjoyed your stay with us and can't wait to see you again!!! More

Reading, PA
Top Contributor
427 reviews 427 reviews
42 hotel reviews
Reviews in 63 cities Reviews in 63 cities
1,035 helpful votes 1,035 helpful votes
4 of 5 stars Reviewed 26 March 2013

I stayed at this hotel for one night for business in San Juan. I got one of the last rooms. It was quite large, but very expensive. This time of year rooms are in high demand because it is a crusie port. The room and bathroom were clean. It was a bit annoying that I had to wait so long... More

Was this review helpful? Yes 2
CervantesprGM, Front Office Manager at Cervantes, responded to this review
29 March 2013

We appreciate you taking the time to review us! More

Montreal, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 18 March 2013

This hotel is pricey for what you get but location is awesome ... plus they tack on a 25$ service charge per night per room which we didn't know about before booking. Also, shower was cold in both rooms we had (morning and evening). Breakfast is included in the rate, but their orange juice is "Tang" type juice, which is... More

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Dauphin Island, Alabama
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 15 March 2013

Wow, we were able to upgrade to the Presidential Suite on arrival. It was well worth it, beautiful with large glass French doors that opened up to our terrace with its own outdoor bathroom. The bathroom was huge and sumptuous. The service we received was excellent. After dinner out (right around the corner) we had yummy dessert's delivered and the... More

Was this review helpful? Yes 7
CervantesprGM, Front Office Manager at Cervantes, responded to this review
18 March 2013

We're so glad you chose to stay in our classy and elegant, Presidential Suite. These reviews are very important to us and we appreciate you taking the time to not only review us , but include great pictures too! More

 
 
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Additional Information about Cervantes

Also Known As:
Cervantes Hotel
Cervantes Hotel San Juan
Cervantes San Juan
Address: Recinto Sur #329 | Old San Juan, San Juan 00901, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar/Lounge Free Breakfast Free High-Speed Internet Restaurant Room Service Suites
Hotel Style:
#9 Romantic Hotels in San Juan
Price Range: ££
Official Description (provided by the hotel):
The Cervantes boutique hotel at the gateway to Old San Juan is for sophisticated travelers that appreciate the fine art of hospitality. Inspired by the intimate 'town hotels' of Europe, rooms and elegant suites feature contemporary luxury designed by NoNo Maldonado. Exclusive penthouse suite with private terrace, spa-bath and keyed elevator access. Concierge-level service, free continental breakfast, flat-panel TVs, free Wi-Fi and parking. Enjoy creative international cuisine at our acclaimed Panza Restaurant. We are 5 minutes away form cruise dock 1,2,3,4. We are in the heart of Old San Juan. ... more   less 
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Cervantes
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