great place to stay. this was my first time in Puerto Rico and the staff was more than willing to offer recommendations, book taxis, etc. we were in town to run the Puerto Rico marathon, and the staff ensured we had a taxi at 4 am and even let us know other guests were running so we could share the... More

I booked this room on booking.com and decided that I did not want to stay here so I cancelled. For reasons unknown I was charged for $356.80 for a room I never even seen. I called the hotel to see what was going on and they were very rude. I asked to speak to the owner and the manager (Judy)... More

My husband and I stayed here for one night before departing on our Southern Caribbean cruise. The hotel is in an amazing location. We easily walked everywhere, and if we had been cruising with Carnival (which we weren't) we could have even walked from the hotel to the cruise terminal. Check-in was extremely fast and the girl at the desk... More

My wife and I stayed at the Chateau Cervantes hotel a few days ago after a recent Caribbean cruise and we loved the place. It's a very old hotel which has undergone a recent renovation, and we thought that both the lobby and the guest rooms were quite elegant. It's located on Recinto Sur (a main street in Old Town... More

We stayed at the Cervantes in January and had read both negative and positive reviews on the hotel. We weren't able to get in for just one night at the Sheraton as we did the previous year so we opted to stay here. While the staff was gracious and my 'kids' 22&18 were never so happy to be out of... More

From the moment we pulled up by taxi to the hotel, the entire staff was so friendly, cheerful, and accommodating, even the Chef helped bring in our luggage. The room was spacious and very comfortable, with balcony doors that open to a quaint street below. The location is perfect and within walking distance to shops, restaurants, and the Bay, which... More

I stayed at this hotel for one night for business in San Juan. I got one of the last rooms. It was quite large, but very expensive. This time of year rooms are in high demand because it is a crusie port. The room and bathroom were clean. It was a bit annoying that I had to wait so long... More

This hotel is pricey for what you get but location is awesome ... plus they tack on a 25$ service charge per night per room which we didn't know about before booking. Also, shower was cold in both rooms we had (morning and evening). Breakfast is included in the rate, but their orange juice is "Tang" type juice, which is... More

Wow, we were able to upgrade to the Presidential Suite on arrival. It was well worth it, beautiful with large glass French doors that opened up to our terrace with its own outdoor bathroom. The bathroom was huge and sumptuous. The service we received was excellent. After dinner out (right around the corner) we had yummy dessert's delivered and the... More