They charged 70 dolars more to our credit card, the room felt like a souna the air condicioner didnt work at all, the manager uses insults and bad aproches to speak with their gests, they chardge you for the room in advance and when you get there they say they dindt have any rooms aveilable this is the worst expirience... more

Once again...credit card was randomly charged hundreds of dollars after my stay. If you stay, pay cash...if you use your card, then get a new card NOW... more

I just looked up my credit card account and I've got 4 charges totaling over $2000! Watch out! I never even stayed at this place. i jsut reserved a room and later cancelled. more

This is a noisy, in-town hotel just 2 blocks from the Plaza. We were there for Carnaval. The hotel was pleasant enough for the $75 nightly rate. You get a scenic location, safe parking, a nice bar & helpful staff. A week after checking out my card was charged $475. At first I thought this was an error. Phone calls... more

I stayed in Casa del Sol for the Carnaval Ponceño, which I had never seen. I called and spoke with Nancy who got a good deal for a room at the last minute. That I was very appreciateive of. I left Ponce happy that I had partaken in the 151st carnival. I also left happy because the hotel didn't cost... more

We stayed in Casa del Sol for 7 days. I am native to Ponce so I feel badly about being taken. My husband and I spent nights at the house but went to see relatives during the day. I was asked to pay in full the day that I made the reservation and I refused. They charged the full amount... more

I stayed in this hotel in January, and had a great time. I payed with my debit card for both nights at that time. Then in February I discovered that my card had a charge of $700 from Casa del Sol. I immediately called them, and beyond talking to the manager and 5 other employees on 5 separate occasions -... more

We stayed three nights in February and paid with a credit card. We had, however, given a different card number over the phone to hold our reservation. On five different occasions (so far) that other card has been charged for large amounts of money - a total of over $3100 so far. I called and have been unable to contact... more

We stayed one night at this hotel during Carnaval. We were fine with the room, hated the service, and worst of all when we returned home, discovered that we had around $1500 in fraudulent charges over and above the one night charge for the room (which was $75). Neither the owner (Doug) nor the manager bothered to call us saying... more