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BEST WESTERN PLUS Emerald Beach

3.5 of 5
8070 Lindbergh Bay | West, Charlotte Amalie 00802, St. Thomas
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BEST WESTERN PLUS Emerald Beach
3.5 of 5 stars 495 Reviews
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495 reviews from our community

What travellers say about this hotel
  • Cruise ship(19)
  • Very nice(17)
  • Friendly and helpful(9)
  • Pool bar(9)
  • ST John(9)
  • Third floor(8)
  • Wedding planner(7)
  • Flat screen TV(7)
  • Rooms are clean(7)
  • Breakfast buffet(7)
Traveller rating
    141
    170
    88
    57
    39
Only show reviews for Family (80) | Couples (172) | Business (29)
Date Rating
twinsburg, ohio
Senior Contributor
30 reviews 30 reviews
Reviews in 18 cities Reviews in 18 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 17 April 2012

Stayed here for 1 night before leaving- right next to airport. Pool area looks nice from afar- but in reality needs a good cleaning and way more chairs. The beach area is OK- real small and there are tons of chairs- maybe too many. We were on 10 different beaches that week in st Thomas and st john and this... More

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Fort Lauderdale, Florida
Senior Contributor
25 reviews 25 reviews
Reviews in 19 cities Reviews in 19 cities
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed 11 April 2012
1
person found this review helpful

I stayed at this hotel a few months back and had a decent experience. This time, the experience was so bad that I will not be back. It started off with the check in. I arrived at the front desk at 3:35pm. The terribly rude clerk at the desk pointed to a small sign on the desk that said "Check... More

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See 3 more reviews by us1087 for Charlotte Amalie
BWPlusEmeraldBeach, Director of Sales at BEST WESTERN PLUS Emerald Beach, responded to this review
17 April 2012

I am sorry to know that we did not meet your expectations during your return visit with us. We strive to make every guest a returning guest and to have let you down is unfortunate. We aren't perfect, but we promise to do our best to make things right.I know sometimes it's hard to believe that we would not have... More

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3 of 5 stars Reviewed 10 April 2012
1
person found this review helpful

we just got home from a night at the BW after a stay on St John and my 10 year old realized that she left all her 'valuable sleep friends and blanket' at the hotel. I immediately called when the plane landed and the front desk said they had all of her items and they will send them to us.... More

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BWPlusEmeraldBeach, Director of Sales at BEST WESTERN PLUS Emerald Beach, responded to this review
17 April 2012

i am happy to report that your daughters very important items have been mailed out. Please let us know when they have safely arrived. More

Pittsburgh, Pennsylvania
1 review
3 of 5 stars Reviewed 9 April 2012

My husband and I stayed here for 3 nights before going on a sailboat trip. I read all the reviews before going and wasn't sure what to expect. We had room 1304 and it was fine. I loved the view from the balcony and having the refrigerator included in the rate as well as the extra sink. The bed was... More

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Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 9 April 2012

This hotel is an over priced Hampton Inn: beach is wonderful: food at the hotel is not worth the $$ and to go into town costs you even more $$: so for example a $29 buffet each to travel into town you would pay and additional $40 for a round trip taxi. Plus you think when the power went off... More

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BWPlusEmeraldBeach, Director of Sales at BEST WESTERN PLUS Emerald Beach, responded to this review
17 April 2012

I am sorry to know that we did not meet your expectations during your stay with us. We aren't perfect, but we promise to do our best to make things right. We value our guests highly, and want to do everything we can to ensure they enjoy their stay. We understand that we may not be always wind up being... More

Waterbury, Vermont
1 review
5 of 5 stars Reviewed 7 April 2012

We stayed here for a full week in early March for the second time in 3 years. We met a couple on the beach who said they were on their ninth visit! Like them, we love the place. Right on the beach, friendly staff, big, clean rooms. good a/c. Comfortable beds, quiet, room safe, free internet. Free rum punch on... More

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BWPlusEmeraldBeach, Director of Sales at BEST WESTERN PLUS Emerald Beach, responded to this review
17 April 2012

Thank you for taking the time to write about your return visit. We appreciate your favorable comments both about the resort and about the excellent service you received. i am happy that Paul took great care of you and will be sure he receives a copy of your review. Our goal at Emerald Beach is to make every guest a... More

Kitchener, Ontario
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 7 April 2012

We were on a cruise and did not book a tour. We took a taxie to the market in town then wanted to spend the rest of the time relaxing at a beach. This was a great inexpensive choice from town it cost $6.00 per person to get to then from there back to the ship was only $4.00 per... More

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BWPlusEmeraldBeach, Director of Sales at BEST WESTERN PLUS Emerald Beach, responded to this review
10 April 2012

Thank you for your review. i see you enjoyed the best of what our island has to offer. Some great duty free shopping and then over to the best beach with a resort in St.Thomas! We are always happy to welcome our cruise passengers to Emerald Beach to see what a beautiful resort we are so that when you return... More

Edmonton Alberta
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 3 April 2012

We didn't actually stay here so I can't comment on the rooms. However we have spent the day here as cruisers several times... Most recently last week. It is a 4$ ride from Crown Bay per person each way making a day exceptional value. The beach is wonderful - we don't swim or snorkel much but a nice beach with... More

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BWPlusEmeraldBeach, Director of Sales at BEST WESTERN PLUS Emerald Beach, responded to this review
4 April 2012

Thank you for taking the time to write about your day with us and for enjoying our facilities every time you cruise to St. Thomas. Now, what can we do to entice you to come and stay as an overnight guest, LOL! I agree with you, it doesn't get much better than the day you had! More

Green Bay, Wisconsin
1 review
3 of 5 stars Reviewed 1 April 2012

Just returned from a week long stay at the Best Western Plus Emerald Beach. With only having a carry-on size suitcase and a back pack each we were easily able to walk to the hotel and save a rather pricey cab ride, ($6.00 per person plus $5.00 per bag). Upon checking in we were hit with a $213.08 resort and... More

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BWPlusEmeraldBeach, Director of Sales at BEST WESTERN PLUS Emerald Beach, responded to this review
9 April 2012

i am sorry for you were surprised at check-in when told that you still owed for resort fees not collected by Orbitz when you reserved with them, however they do state that Amounts displayed in the "Taxes and Fees" line for prepaid hotel transactions include an estimated amount we expect the hotel to bill for applicable taxes, governmental fees and... More

Milton, Pennsylvania
1 review
5 of 5 stars Reviewed 31 March 2012

My husband and I just returned from our stay at this wonderful hotel. We liked it so much we extended our stay 4 more days, making it an 11 day stay. We would have stayed longer if there had been a room available!! The staff was very gracious and helpful, our room was very clean, the food was great, (awesome... More

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BWPlusEmeraldBeach, Director of Sales at BEST WESTERN PLUS Emerald Beach, responded to this review
4 April 2012

Thank you for this really terrific review! I am so glad we exceeded your expectations and that you were able to extend your stay with us. When you are in paradise no matter how many days you stay it's never enough, so you must come back! when you do return, your first bushwhackers will be on us! More

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Additional Information about BEST WESTERN PLUS Emerald Beach

  • Best Western St Thomas
  • St Thomas Best Western
  • Best Western Emerald Beach Resort
  • Best Western St. Thomas
  • St. Thomas Best Western
Address: 8070 Lindbergh Bay | West, Charlotte Amalie 00802, St. Thomas
Price Range: £££

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