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Sugar Bay Resort & Spa All-inclusive Resort Reviews, St. Thomas, U.S. Virgin Islands

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Sugar Bay Resort & Spa

4.0 of 5
6500 Estate Smith Bay, 00802, St. Thomas
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Hotel amenities
Sugar Bay Resort & Spa
1,331 traveller photos
Ranked #3 of 5 hotels in East End
3.5 of 5 stars 2007 Reviews
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2,007 reviews from our community

Traveller rating
    460
    647
    341
    298
    261
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Families
369
 
Couples
772
 
Solo
32
 
Business
65
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Albany, New York
1 review
2 helpful votes 2 helpful votes
“Terrible”
1 of 5 stars Reviewed 20 May 2013 NEW

Terrible experience! 17 of us went for my daughters wedding, the service was terrible and unaccomadating. One of the guest is disabled and I was told they would hold a wheelchair for her ( the resort is all hills and not disable friendly) for three days no wheelchair. Then they said one was freed up but would have to put... More

Was this review helpful? Yes 3
Scottsdale, Arizona
1 review
1 helpful vote 1 helpful vote
“-WARNING- GOTCHA FEES AND EXTORTION-LIKE SERVICES”
1 of 5 stars Reviewed 20 May 2013 NEW

Abusive policies and practices to the guests. Book another resort if you value your money. The property is under new ownership and it shows; under Wyndam this was a very classy place. Upper managment also seems to be in outer space; the manager and general manager were no where to be found my entire trip (One week). The Bad- 1.... More

Was this review helpful? Yes 1

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“Not that Great for what you pay for... But VIEW and beach AWESOME”
3 of 5 stars Reviewed 20 May 2013 NEW

I am not that picky of a person. But the site plays the place up to be super luxurious and its really not all that much. Maybe im just spoiled but we dropped some money to get that. We also paid for the All Inclusive package Beach view King room. They put us in a room with 2 twin beds... More

Was this review helpful? Yes 1
Blue Earth, Minnesota
1 review
“Extremly pleased!!!”
5 of 5 stars Reviewed 19 May 2013 NEW

I was holding my breath after reading some of the poor reviews, but in the end was extremly pleased with Sugar Bay! I read many reviews stating that the staff was unfriendly, and that the service was poor. I consider the complete oposite to be true!!! Everyone was extremly kind, friendly, and professional. And the service was outstanding in my... More

Was this review helpful? Yes 1
Tucson
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Disappointing”
4 of 5 stars Reviewed 19 May 2013 NEW

Disappointing for the price. We did the all-inclusive. We paid for an ocean view room and got the tops of the other buildings with the ocean in the background. They did upgrade us the next day and that was great. The rooms were kind of run down, again for the price....The grounds were beautiful and the gym was nice. There... More

Was this review helpful? Yes 4
1 review
1 helpful vote 1 helpful vote
“Stay Away”
1 of 5 stars Reviewed 18 May 2013 NEW

DO NOT book a trip to this resort. After pre-paying for AIP I was charged $250 for a nights stay. Management promised to have this taken care of, told me to come back in morning to do so. Next day they were not available and another $100 charge they could not explain what was for. After being promised it was... More

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
“Pleasantly surprised despite negative reviews”
5 of 5 stars Reviewed 18 May 2013 NEW

I almost have to wonder if we stayed at the same hotel that has been reviewed so negatively on this site. My husband and I just returned from a 5 day getaway to sugar bay (may 13-17) and we were blown away by the stellar service, the extremely kind and accommodating staff, the impeccable views, the amazing grounds ( the... More

Was this review helpful? Yes 3
Sugar Land, Texas
1 review
1 helpful vote 1 helpful vote
“Its not as bad as it sounds....”
4 of 5 stars Reviewed 17 May 2013 NEW

Our group of 5 just come back from 6 day stay in Sugar Bay Resort.We got 3 rooms close to each other in lower building facing the water with breathtaking views.Honestly we were little worry after reading all these negative reviews,but we decide to take a chance on this one and it was a good decision.One day we took the... More

Was this review helpful? Yes 2
South Jersey
2 reviews
3 helpful votes 3 helpful votes
“Great week in paradise”
5 of 5 stars Reviewed 15 May 2013

Just returned from 9 day stay at Sugar Bay and is was great. This was our fifth trip to the resort and as always a great experience. The staff is great and friendly and go out of their way to make our stay memoriable. Food and drinks are great. Beach is great, it is a bit rocky but with water... More

Was this review helpful? Yes 4
Peosta, Iowa
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
“Very nice vacation”
4 of 5 stars Reviewed 15 May 2013

This was a very nice place. The view from our room (719) was spectacular. We enjoyed the pool. Very nice. The pool bartender, Carolyn was wonderful!!! She was lots of fun. The food was good. The service was great. We had a problem with our ATM card and the front desk staff helped us out. They were very accomdating.

Was this review helpful? Yes 3
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Hotel Summarization (Beta)

What travellers say

  • “Manor house” (75)
  • “Pool area” (66)
  • “Very nice” (64)
  • “ST THOMAS” (37)
  • “Breakfast buffet” (36)
  • “Great time” (34)
  • “Ocean views” (23)
  • “Italian restaurant” (18)
  • “Ocean view room” (16)
  • “Negative reviews” (13)

What travellers search

  • st thomas us virgin islands all inclusive resorts

Additional Information about Sugar Bay Resort & Spa

Address: 6500 Estate Smith Bay, 00802, St. Thomas
Phone Number:
Region: Caribbean > U.S. Virgin Islands > St. Thomas > East End
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Children Activities Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotels in East End
#2 Top resorts Hotels in East End
#3 On the Beach Hotels in East End
Price Range: ££
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
At the Sugar Bay Resort & Spa, you can enjoy amenities including gorgeous inter-connecting pools, an award-winning spa, and private balconies! This St. Thomas resort is located just 15 minutes from the famous Mahogany Run Golf Course. Sugar Bay Resort & Spa is located on a secluded white beach with breathtaking, panoramic ocean, bay, and mountain views. The Sugar Bay Resort & Spa is the perfect destination for your next St. Thomas vacation! ... more   less 
Reservation Options:
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Also Known As:
Wyndham Sugar Bay Hotel
Wyndham Sugar Bay
Wyndham Sugar Bay Resort
Wyndham Sugar Bay Resort & Spa
Wyndham Sugar Bay Resort Spa
Wyndham Sugar Bay Resort St Thomas
Wyndham Hotel St Thomas
Wyndham St Thomas
Wyndham East End
East End Wyndham
Sugar Bay Resort & Spa St. Thomas, U.S. Virgin Islands

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Sugar Bay Resort & Spa
6500 Estate Smith Bay
00802
St. Thomas
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walking to our room in 3 story building which is closer to the water going down the stais (101 steps) to the pool and beach area view from our room #244 above will be the same view #344 Breakfast view
Sugar Bay Resort & Spa Photos (1,331 traveller photos)

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