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Wyndham Sugar Bay Resort & Spa


Wyndham Sugar Bay Resort & Spa
Hotel class 4 of 5
6500 Estate Smith Bay, 00802, St. Thomas
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Traveller Reviews

[ Date ] [ Rating ]
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1 of 5 stars
New York City
1 Jul 2009 New
0/1 found this review helpful

To their credit, the resort tried to accomodate us with another room but the filth was everywhere - so bad that I took pictures, sent them to Wyndham corporate and w/in weeks received a FULL REFUND. We wound up checking in to the Marriott Frenchman's Reef - a much, much higher end hotel for not that much extra cost. Was... more

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5 of 5 stars
pitttsburgh, Pa
26 Jun 2009
2/2 found this review helpful

We went with our family for 9 nights and we can't say anything bad about this hotel. It was perfect! I see a lot of bad reviews... and I'm sick about them. This is a wonderful place to stay with your family. If you are an extremely rich person, NO it's not the Ritz Carlton, but if you are anything... more

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3 of 5 stars
Tennessee
25 Jun 2009
2/2 found this review helpful

Starting with positives...The view from the room was startling. We had an ocean view room and it was worth the small upgrade price. The room was also very private, so it added to the overall good feel. The resort is well maintained and the beach is pretty with a lot of lounge chairs. The staff is helpful and friendly in... more

Management response from
wsbr, Manager

Thank you for your comments and suggestions. We are pleased to hear that you enjoyed your visit. We have recently enhanced our menus to offer more selections. I am sorry to see that you missed dining at Caribe since it is a very good restaurant. We look forward to welcoming you back to our resort and you will find some...

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4 of 5 stars
asheville, NC
22 Jun 2009
2/2 found this review helpful

We stayed @ the Wyndham for 6 days in early June, 2009. Lobby is very pretty, check-in was accomplished quickly. Bellhop attended to our needs quickly. Our room was nice and spacious, however upon check in we had no towels or washcloths. We decided to immediately head to the pool/beach area , and called the concierge to inform them we... more

Management response from
wsbr, Manager

Thank you for your comments and we are pleased to hear that you may return to visit our resort. Our apologies for the length of time that it took to obtain towels and we will certainly correct this flaw in our operation. We have just expanded our menus in all restaurants and bars to include more variety and inexpensive choices....

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5 of 5 stars
Winnebago, IL
18 Jun 2009
2/2 found this review helpful

The staff were very accomidating to any need we had. Food was great. Only casino in the area. Alot of activites available. Quiet and relaxing. BEAUITFAL SCENERY!!! more

Management response from
wsbr, Manager

Thank you very much for your comments and we hope that you will return to visit us soon.

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5 of 5 stars
Lancaster, PA
16 Jun 2009
2/2 found this review helpful

We stayed at Wyndham Sugar Bay for 5 days and we wished we would have stayed longer! When we arrived, we were quickly attended to by a bell hop who took our bags to our room for us. Next, we entered into a large grand front desk area. The front desk upgraded our room to an ocean front room free... more

Management response from
wsbr, Manager

Many thanks for your kind comments and feedback. We look forward to welcoming you back to Wyndham Sugar Bay Resort and Spa.

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3 of 5 stars
boston
8 Jun 2009
1/2 found this review helpful

We booked our trip at the last minute in May 2009. When we arrived at the hotel the staff seemed friendly. Unfortunately, we found the rest of the week that the service was painfully slow. The hotel is self is clean & pleasant but is need of a facelift. Couple points, we thought it was odd that the main dining... more

Management response from
wsbr, Manager

Thank you for your valauble feedback which will help us continue to improve our Resort. We have just placed an additional 110 new chaise lounges at our pool area this weekend and will continue to enhance the pool facilities. The reason that we do not offer outside dining on the terrace area is due to wind conditions on the upper...

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4 of 5 stars
Seattle
8 Jun 2009
1/1 found this review helpful

Pros: Proximity to Lindquist Beach (Smith Bay) and Red Hook Great views Super breakfast buffet Nice dinner at Caribe restaurant Beautiful pool Comfortable room - love the high shelf to store things out of little one's reach and the double sink (one in the bathroom, one outside) Cons: Need a shuttle to the parking lot and to pool/restaurants No wifi... more

Management response from
wsbr, Manager

Thank you for your comments about our resort. Please accept my sincere apologies for the injury to your foot. We do indeed offer a shuttle to both the parking area and pool/beach and we will make sure in the future to inform all guests upon arrival. We also offer WIFI in the lobby area of the Resort at a small...

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5 of 5 stars
Midwest USA
30 May 2009
1/1 found this review helpful

Words cannot do any justice to describe how lucky and fortunate I was to select the Wyndham for my wedding. I called every hotel on the island to search for a wedding location, the Wyndham provided me with the best customer service via telephone, and the face to face service was even better. Of course like any destination wedding, you... more

Management response from
wsbr, Manager

Thank you very much for your feedback and kind words. On behalf of the entire staff, we wish you a lifetime of happiness together and look forward to welcoming you back on your wedding anniversaries.

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4 of 5 stars
New York City
28 May 2009

We love it so much..... Clean room , very soft huge bed. Awsome view of the ocean, and the location was perfect. In my opinion "Koki beach" IS the best beach ever!!! food was not good, but try to find local places- very recomended! more

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