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Westin St. John Resort & Villas

4.0 of 5
P.O. Box 8310, Cruz Bay 00831, St. John
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Westin St. John Resort & Villas
Ranked #2 of 2 hotels in Cruz Bay
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1,495 reviews from our community

Traveller rating
    476
    544
    229
    145
    101
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Families
419
 
Couples
529
 
Solo
14
 
Business
44
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Charlotte, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 16 May 2013 NEW

We are platinum SPG members and stayed at the Westin on St John from April 28 - May 9 using points. Upon arrival we were upgraded to a two bedroom villa on the hilltop overlooking Cruz Bay and it was a wonderful experience. The resort is beautiful, the grounds and pool are well maintained. The villa was pretty nice although... More

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GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review
17 May 2013

As a Platinum SPG member, we truly appreciate you taking the time to write a review and share it on Trip Advisor. It sounds as though you thoroughly enjoyed your stay with us and I was happy to hear that you were upgraded to a two-bedroom villa and that you enjoyed the accommodations and recognition of your status. I received... More

Wilmington, North Carolina
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 16 May 2013 NEW

My husband and I stayed at the Westin for 10 days, 7 days we were in the Bayside Villas and 3 days at the hotel. During our time in the villas, we had another couple that were travelling with us. We had a 2 bedroom villa in the Bayside Villas and these rooms I would give a 5 star. The... More

Was this review helpful? Yes 1
See 4 more reviews by ddtluv for Cruz Bay
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review
17 May 2013

We sincerely appreciate your review and your loyalty to Starwood Hotels and Resorts. As an Owner, we take your feedback very seriously and were happy to hear that you enjoyed your stay overall. It sounds as though you, your husband, and your friends all had a great stay and we appreciate your suggestions regarding our ferry transfer. I will share... More

Manhattan Beach, California, USA
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 15 May 2013 NEW via mobile

Love this place, beautiful grounds, friendly staff, villas are super nice...we usually go to other beaches on the island, like Trunk and Maho, but come back to Westin for late afternoon cocktails and a swim

Was this review helpful? Yes
See 2 more reviews by justbuck for Cruz Bay
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review
17 May 2013

Thanks for your review and for your kind words regarding The Westin St. John. We’re glad to hear that you find our grounds beautiful, our associates friendly and our villa accommodations nice. We were also glad to hear you are able to spend some time at the beautiful beaches of St. John and that you utilize our resort as a... More

Tallahassee, Florida
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 14 May 2013 NEW

My husband and I stayed at the Westin resort for 10 days for our honeymoon. We choose this resort because: 1) we really wanted to go to the Caribbean, and 2) I am Platinum on SPG and am very loyal to Starwoods hotel. I was really looking forward to staying another Westin because they are my favorite chain. Honestly, I... More

Was this review helpful? Yes 1
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review
17 May 2013

Thank you for sharing your review and for your consistent loyalty to Starwood Hotels and Resorts. As a Platinum SPG member, your feedback is very important to us and we sincerely appreciate you choosing The Westin St. John for your honeymoon. Congratulations on your recent marriage! While it sounds as though there were many aspects of our resort that you... More

Seattle, Washington
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 13 May 2013 NEW

We just returned from an 8 day stay at the Westin St. John. We stayed one night in the hotel, and 7 nights in a villa. The hotel was nice, but in need of a little renovation, but as with most Westin's you know what you are going to get...a comfy bed, nice bathrooms, and all of the amenities you... More

Was this review helpful? Yes 1
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review
15 May 2013

Thank you for taking the time to post a review on Trip Advisor. Your eight day stay sounds as though it exceeded your expectations and that you thoroughly enjoyed your time with us. I was pleased to read that you found your two bedroom villa convenient and spacious and that you were able to cook when necessary. Thank you for... More

Wisconsin
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 13 May 2013 NEW

We just returned from our 5 night stay in St. John - at the Westin. The grounds are beautifully maintained, and the room was clean with a great view of the ocean (we upgraded). I can not say enough about the pool and private beach, stunning and relaxing! It was wonderful that we could take a wave runner tour right... More

Was this review helpful? Yes 1
See 3 more reviews by StephD0205 for Cruz Bay
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review
15 May 2013

Many thanks for your review and for spending five nights with us here at The Westin St. John. While it sounds as though you enjoyed many aspects of our resort – your room accommodations, spacious pool, private beach, on-site watersports company, and friendly staff, I want to apologize that your experience with Service Express did not exceed your expectations. I... More

Sun City West, Arizona
Top Contributor
160 reviews 160 reviews
23 hotel reviews
Reviews in 63 cities Reviews in 63 cities
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed 12 May 2013 NEW

St. John is a unique place and something to see. Lots of protected park lands and famous, gorgeous bays and beaches. There is virtually no commercial development around - just some shops and restaurants in town. You see in this review category that there are very few places to stay on the island. This is the best. What doesn't come... More

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GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review
15 May 2013

Thanks for sharing your review on Trip Advisor. We appreciate your details regarding our property and also the island of St. John overall. It sounds as though you and your friends thoroughly enjoyed your stay and that a three-bedroom villa was just right for your party and their needs. Again, thank you and we truly look forward to having you... More

Orlando, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 10 May 2013

My wife and I stayed here on our honeymoon, and we absolutely loved the resort, the island of St John and the surrounding Virgin Islands. The staff was very accommodation and the villas were clean, comfortable and felt like home. The overall vacation experience as newlyweds was great and it looked like there was a lot of families there as... More

Was this review helpful? Yes 1
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review
15 May 2013

Congratulations on your recent marriage and thank you for choosing The Westin St. John for such a special occasion as your honeymoon. We were delighted that you and your wife loved our resort, our accommodating staff, pristine villas and convenient taxi service available in our lobby. We were also glad to hear that you were able to enjoy the trip... More

Pittsburgh, Pennsylvania
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 10 May 2013

We stayed at the Westin St. John from 4/17/13 to 5/4/13. I had read the reviews for weeks before we left and must admit I was confused. But let me tell you something. There is nothing confusing about the Westin. It was absolutely beautiful and we were treated wonderfully. Our room was perfect. We had a garden view room which... More

Was this review helpful? Yes
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review
15 May 2013

Thank you very much for posting a review and more importantly, for not letting any past negative reviews deter you from a wonderful vacation with us. I was so pleased to learn that you found your room accommodation and location to be superb, our staff pleasant and helpful, and our on-site car rental convenient and hassle free. Happy Belated Anniversary... More

Washington DC, District of Columbia
1 review
4 of 5 stars Reviewed 10 May 2013

My 7 night stay on gorgeous St. John was my favorite vacation ever as I'm an outdoorsy gal who loves to hike and snorkel. The Westin played a great “supporting role.” As a platinum SPG member, I used SPG points for 6/7 nights and my husband’s government rate (only $165! ) for the remaining night. The key word about the... More

Was this review helpful? Yes
GMMikeRyan, General Manager at Westin St. John Resort & Villas, responded to this review
15 May 2013

Thank you for sharing your experience during your recent stay with us. We truly appreciate your details regarding our resort and the island as a whole. As a Platinum SPG Member, we value your feedback and want to sincerely thank you for your loyalty to Starwood Hotels and Resorts. Thank you again for your review and we look forward to... More

 
 
Westin St. John Resort & Villas
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Hotel Summarization (Beta)

What travellers say

  • Golf cart(72)
  • Very nice(64)
  • Bedroom villa(35)
  • Hotel room(34)
  • Mango Deli(34)
  • Beach cafe(24)
  • Grounds were beautiful(14)
  • Friendly and helpful(13)
  • Breakfast buffet(13)
  • Very good(11)

Additional Information about Westin St. John Resort & Villas

Address: P.O. Box 8310, Cruz Bay 00831, St. John
Phone Number:
Region: Caribbean > U.S. Virgin Islands > St. John > Cruz Bay
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Parking Children Activities Kitchenette Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotels in Cruz Bay
#2 Romantic Hotels in Cruz Bay
#2 Family Hotels in Cruz Bay
Price Range: £££
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Located on 1,200 feet of private beach The Westin Resort St. John, USVI is a tropical retreat that's easy to reach. ... more   less 
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Also Known As:
Westin St. John Resort And Villas
Westin St. John Resort & Villas Hotel Cruz Bay
Westin St. John Resort & Villas Hotel
Westin St John Resort
Westin St John
Westin Cruz Bay
Cruz Bay Westin
St John Westin
Westin St. John Resort & Villas Cruz Bay

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Westin St. John Resort & Villas
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