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Westin St. John Resort & Villas


Westin St. John Resort & Villas
Hotel class 5 of 5
P.O. Box 8310, Cruz Bay 00831, St. John
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Traveller Reviews

74% Recommend
3.5 of 5 stars 551 reviews
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By trip type
All (551)
[ Date ] [ Rating ]
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3 of 5 stars
nyc
19 Jun 2009 | Trip type: Couples
1/1 found this review helpful

The last reviewer must be my twin. I'd squirreled away starwood points and wanted to spend a nice long weekend getaway someplace nice. This was definitely the wrong choice - our room was very musty (why they put carpeting in a Caribbean destination is beyond me), full of stains, the sink had a mildew ring, the curtain was dangling and... more

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3 of 5 stars
kansas city
14 Jun 2009 | Trip type: Couples
2/3 found this review helpful

We really wanted to go to St. John and are SPG members so couldn't pass up the opportunity to stay on points at the Westin. Not really sure it's even worth doing. Rooms are in dire need of renovation. The beach is fine but the water is definitely not what you get everywhere else on the island. Resort amenities are... more

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1 of 5 stars
colorado
11 Jun 2009 | Trip type: Couples
1/3 found this review helpful

My husband and I just returned from the Westin at Saint John. What a huge disapointment. Our room was beyond dirty, it was down right disgusting! When we ask to be moved to another room they said nothing was available. The phone system was not working and rang every daily in the early AM hours. The service at the resturant... more

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4 of 5 stars
Memphis, Tennessee
9 Jun 2009 | Trip type: Family
6/6 found this review helpful

My wife and I took our 9 yr old granddaughter for a week at the Westin and because I had some great tips before we left, I want to give an update. DO: Take the Westin Ferry from the airport. It is expensive but it really is the only way to go, especially on the return. Try to get a... more

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5 of 5 stars
boston
8 Jun 2009 | Trip type: Couples
1/1 found this review helpful

We stayed at the Westin St John in May 2009 & loved every minute of it. We made the reservation at the last minute & were really pleased. We stayed in the Villas away from the main property which at 1st we weren't pleased about but the rooms were beautiful & the shuttles came in 2 minutes. The rooms had... more

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4 of 5 stars
Dallas, Texas
29 May 2009 | Trip type: Business
3/4 found this review helpful

We held a meeting with some clients over Memorial Day weekend. The grounds are beautiful--lots of flowers and other vegetation. We were in a building away from the pool which was nice and quiet. The rooms were huge. Some of my colleagues were in rooms by the pool and they were significantly smaller. I preferred the larger space. All rooms... more

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1 of 5 stars
NY
26 May 2009 | Trip type: Couples
7/9 found this review helpful

I just returned from the Westin St. John and it was awful. My fiance and I have traveled to many islands and stayed in many resorts and this one was by FAR the worst. We are an extremely laid back couple, and we usually have a blast at places that other reviewers give harsh reviews to, but trust me, the... more

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4 of 5 stars
Fort Myers, FL
24 May 2009 | Trip type: Couples
2/2 found this review helpful

I have been to many islands in the Caribbean but this was my first trip to the Virgin Islands. If you want to relax, St John's is definitely the place to stay. It is beautiful and peaceful. Do rent a jeep for a day or two to explore on your own. I did buy a timeshare there so out trip... more

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1 of 5 stars
KellyRE
21 May 2009 | Trip type: Friends getaway
5/9 found this review helpful

The Westin St. John is a hotel I had lusted after for an extensive amount of time. However, once I got there, I couldn't have been more unimpressed. Every staff meber I encountered was rude with the exception of the bellman who took our bags to the room on the first day. Rooms were unclean (I found a roach under... more

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5 of 5 stars
Baltimore, MD
21 May 2009 | Trip type: Family
3/3 found this review helpful

Our family spent a week at the Westin in April. Everything about the vacation was excellent. We were in a three bedroom villa which was great – full kitchen, three full bathrooms, four large flat screen TVs, etc… It seemed to be brand new. We received full maid service each day. Beds were comfortable, rooms were spacious and clean. We... more

Management response from
jordan54, Director of Marketing

Dear Guest', I reviewed your comments regarding your stay with us at the Westin Resort & Villas St John. We do take all comments seriously and appreciate all the feedback we can get. I do apologize for the service issues you experienced during your vacation.We, as a team reviewed your comments and addressed it with the management team at the...

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Westin St. John Resort & Villas Also Known As

Address: P.O. Box 8310, Cruz Bay 00831, St. John
Cruz Bay hotels Westin St. John Resort & Villas
3.5/5.0
551