There is a US$36 charge applied for service on each day of your stay, but you will also be charged (automatically) a gratuity on all food and beverages you purchase (which are already greatly inflated in price). Service wass inconsistent -- sometimes good, sometimes awful. There is also an automatic $12 gratuity for the bellhop --- in our case, we... more

We stayed at the Sheraton from October 16, 2009 thru October 23, 2009. We were there to attend our daughters wedding....the wedding went off without a hitch...everything was done very professionally..the coordinator "Horatio" did an excellent job and we would recommend him and the Sheraton to handle your beach wedding... Our room was an ocean view on the 8th floor... more

I had the WORST experience at this hotel. When I arrived for my wedding after a year of planning, I got about 25% of what I had ordered. Wrong suites, late hair/makeup person, photographer who left half way through the reception despite being booked for the evening, wrong cake, horrible service and rude staff, embarrasing floral displays and the list... more

My husband and I just celebrated our five-year anniversary in Nassau, staying at the Sheraton. The hotel was wonderful: friendly and helpful staff, clean and spacious accommodations, excellent amenities, clean workout facilities with lots of machines, gorgeous beaches (with free snorkel gear provided) and three beautiful pools. Any request I made was fulfilled right away, with a smile. The only... more

I found the hotel, location, and weather to be absolutely great. The only negative comment about my entire experience was the cost for food. Paying $17 for a cheeseburger with fries is way too pricey. Do suggest one use the Majestic Tours for planning any excursions and transfers from hotel to airport and vice versa. They also have several agents... more

We stayed there for 6 days and ocean view room was flawless. We travelled with an infant and a toddler and were limited to mostly staying in/around the hotel - hence found it terribly hard to find food - the hotel has 2 restaurants of which one is closed always and we are left with no choice but to use... more

This hotel was horrible. The check in was the slowest I have ever experienced. The hotel lobby was terrible, the restaurants were dirty and the food from the lower lobby was disgusting. The beach was dirty, the front of the hotel was on a main street that I didn't feel safe walking on. The rooms were ok, but to get... more

My wife and I stayed here this past week. A few friends of ours had stayed there before and had told us that the hotel was fine, but that the food was awful, the service was poor and there were numerous hidden charges. It turned out they were right. We stayed here because we had a lot of Starwood points... more

The rooms are great. Good sized, nice furniture, nice bathrooms. Updated furnishings. The hotel lobby and outside areas are pretty nice as well. If you try to have a fun weekend trip like we did, you may end up frustrated due to the slow service and careless attitudes of staff. The housekeepers, concierge and bell staff are really nice, but... more