I just returned Dec 11th from this Hotel.. It is wonderful. The renovations are almost complete...they are currently working on the top two floors of the hotel. This in no way stopped us from enjoying our vacation. The proirity of all the staff is to please you. The people that are complaining must be the type of people that complain... more

I met up with my boyfriend and his family here at the beginning of the year. I was in Miami for two weeks prior and paid $1,000CAD for a 3 day 4 night stay at this hotel. FYI - Miami is a half hour plane ride away...where that money went to I have no clue. The hotel leaves things to... more

We arrived Dec 5th for 4 nights. We had a great time. We were on the 10th floor. The room was nice and bed very comfortable. Yes- they are still renovating but that happens. projects get delayed. They do their best and are very helpful. My husband and I take vacations 3-4 times a year and had no major problems... more

This was my second trip back with my mother my sister and I spent our birthdays at the RIU - arriving November 29 for a 10 day stay. This was 2 years before the renovation. I was also there in 2006. Both times the service was excellent, the food was excellent, the staff went out of their way to assure... more

We stayed at the Riu Palace from Nov 28 for 6 nights. We checked in at 3pm, but we had to wait until 5:30 pm to get our room. We ended up having to move to a different room the next day. The first room was on the second floor and had a few problems. The hair-dryer did not work... more

The hotel was not ready to open up after renovations. They seem to have had an aggressive schedule that was poorly planned. Upon arrival we had to wait for over 3 hours to get our room that was not even ready. Basically when we got to the room nothing was functional, there were a couple of lamps that were not... more

We stayed at The Riu from Nov. 26th through Dec. 2nd. Opening day was chaotic and the wait angered a lot of people. The staff at check in worked hard and were all trying their best to help. Their attitudes kept me and a lot of others calm. I saw nothing but good attitudes and friendly workers. When we did... more

Nov 27th-Dec2nd Arrived at the Riu on Friday Nov 27th @ 6:45pm only to be told that our room wasn`t ready and that we should head to the dinner buffet, eat and come back to the front desk an hour later. Finally, at 9:30pm we got our room! Once we arrived to our room there was a construction worker chalking... more

We arrived on "the grand opening" of the newly reconstructed Riu in Paradise Island hoping for some relaxation, friendly faces, and a peaceful atmosphere! This is definitely NOT what we were greeted with. Not only did the Riu falsely advertise that this was their grand opening, rather a grand half-opening, but the staff was completely useless and unfriendly. On our... more