My family (4 adults and 3 teenagers) spent 5 nights at this hotel June 18-22, 2009. It was one of the most beautiful areas we have stayed. The grounds and hotel were immaculate. The people were beyond friendly. They seemed like they were generally happy that we were there, not just bringing them business. The pools were so clean, warm... more

My husband died just before Christmas and left a little bit of money so I decided to take my family on a "trip of a lifetime" and booked this hotel with Virgin. What a disappointment. The room I was put in with my 3 year old grandchild overlooked the air conditioning units and was very noisy and despite the hotel... more

Well, what can we say about our stay at the Sheraton Lucaya Resort, apparently not enough good things. My husband and I stayed here for 5 nights and 6 days. We were instantly not impressed by the outdated and rundown hotel. The staff was useless. They worked at the hotel just to fill the hotels uniformed orange suits up because... more

My husband and I go to this hotel at least once a year. We love it. I've read reviews stating the staff was rude and the hotel dirty and I think - "where did they go?". The view from both the pool and ocean front rooms is breathtaking. The pools are awesome and if you don't get enough from the... more

I was concerned that the hotel staff would be not as nice as I'd experienced on prior visits after reading a few posts recently on this site. Please be assured that every person was wonderful at the hotel. I never met anyone rude at all. I've never met any nicer people in any of my travels and I've been in... more

My husband and I went to Freeport for 2 nights as a quick getaway from South Florida. We decided to stay at the Sheraton because we got a pretty good deal online. The hotel is a quick 10 minute drive from the airport. When we arrived, we checked in without any problems and went straight to our room. It was... more

Hotel very comfortable. Beach - nice white sand but small. Slightly ominous sign at end of beach "You are now leaving the resort at your own risk". We were all inclusive which is probably worth it. Quoted prices are quite expensive, Lucaya port is across the road and there are some restaurants there but they all seemed very quiet. Have... more

We just got back from a weekend trip to the Sheraton, my first impression upon arriving at this hotel was breathtaking. The view from the lobby out into the ocean has to be the most memorable thing about my trip. Since we were only there for the weekend we had to check out on Sunday at 11:00am but out ship... more

We recently stayed at the Sheraton for five days. Overall, we were quite satisfied. We have no actual complaints, other than the hotel is showing some minor signs of wear and tear (for example, missing cover on the phone jack, hinges painted over on the bathroom door). The room itself was adequate, bed comfortable, lots of closet space, in-room safe.... more