Went for a romantic few days trip last week. Got a groupon voucher and was really excited! But the whole trip was terrible! Arrived on Monday, was given the room key and went up-stairs. We got room 5 which was a nice size with a large double bed and a single bed in the corner with a view over the... More

Spent an interesting few days at this hotel. Good food, nice atmosphere. Owner was particularly helpful/friendly. Very central to the area - good access to other Border towns - Melrose, Jedburgh etc.Met some very interesting travelers that were also using the hotel - made for nice chats over a few after dinner drinks.

Before booking i phoned & asked if they took dogs. The man confirmed that they did & then appeared to hang up on me, although at the time i just thought i hadn't paid enough attention. We had au unremarkable Sunday lunch served by a lovely young lady before going to our room, which was small, cold & had broken... More

Bit like Faulty Towers! Fantastic fun this weekend. The accommodation is great - large clean rooms with everything you need. EXTREMELY comfy bed!! We ate dinner in the restuarant and had the two meals and bottle of wine for £25 - really good. Met some lovely people and had a great chat with them. Rick pointed us in the right... More

Rick (basil) was funny from the start to end of our 2 night stay. We were put in the room above the bar with a hole in the ceiling (no Prob.) it was not above the bed. Bed linen & room where very clean. Rick told us he had staffing problems, needless to say no Chef so menu was very... More

Stayed for a weekend in May and was given a large and very comfortable room. The staff were friendly and helpful and the bar and restaurant food were excellent. The hotel as a whole had a very good ambience, with many local people enjoying food and drinks. If you like staying in comfortable and historic buildings, you'll like this. If... More

After biking for the day14 of us turned up for a beer and some food. The first staff member, a young woman, was really helpful, it all went pear shaped when Basil entered the bar. There were no towels in the machine in the gents so I politely mentioned it to the chap now known as Basil. He immediately got... More

We were in Lauder, tracking down the places my husband's grandfather lived before he emigrated to Canada in 1906. The staff was very helpful in directing us to these small agricultural areas (a couple not even on the map) We took the self-directed walk around Lauder (thanks to information from the staff) and loved the history behind each corner. We... More

We booked into the Hotel for two nights and due to the state of the room and the customer service left after one night. The room we were allocated was in very poor condition, broken windows which were also filthy in the bedroom making it noisy from traffic, decor was in an awful state the paintwork was coming off the... More