Just returned from this great little hotel and just can't understand negative reviews, i notice that the negative ones all come from the same country so i guess this hotel is best suited for Canadians and Europeans as we all had a fantastic time together, also people do not mention the price paid so if you want marble and a... more

Upon arrival we werre offered the usual room upgarde for $25 per night. we decided to look at our room first and then decide. We were happy with our room, so decided not to upgrade. The porter carried our bags right to our room and showed us all the amenities of the room, and gave us other helpful info regarding... more

I thought I was going to an all adults only get away- I found myself in an Old age home theory, where there was no night life and no exciting daytime activities(I think the old age home my grandmother is in is more lively) . Even during the day at the pool there wasn't any music to speak of, we... more

Real may not be the most glamourous hotel, but if you're planning to be out and about it does the job. The staff are really friendly, the location couldn't be better, and with 3 free bars open from 11am (one on the beach) it is definitely satisfying. The hotel itself needs a bit of updating and the restaurant would do... more

We went to check in to the Real playa del carmen on Oct 1. I just want to tell you how awful this place is. Upon arriving we went to our upgraded king suite room. The room was about 110 degrees and although large it had an air conditioner that would take you back in time. The king size bed... more

we had to move from this hotel as this was dirty and just a bad experience. when speaking to the hotel rep, he said that in most cases most people move due to not liking the hotel, like this was a good thing!!! when taking our shoes off in the bedroom, our feet were black from dirt. the 24 hour... more

We arrived at Real Playa Del Carmen on 10th August leaving on 24th August 2009. On arrival we were assigned a small murky room which was well below standard. The offer to upgrade for $20 (£12) per night was given to us immediately. Having already paid £2200 for 2 persons for two weeks we did not feel we should pay... more

We booked this trip through Fare Deals Ltd. We were a little skeptical about the place cause the price was so good. Our expectations were: clean, bug free room, decent food, working A/C, plenty of hot water. We got all that, plus an excellent, friendly staff and a great location one block from the North end of "Quinta", Playa del... more

We booked this hotel with a package through Westjet vacations. We travelled with 2 small children and 4 grandparents. We checked all reviews before booking and knew we were going to a 3 star at best but felt that if we truly hated the place we could pay to upgrade to the sister hotels. Upon arrival we were assigned a... more