I absolutely love this place. I would say I have stayed here 40 times in the past 10 years. Staff is always great (except for 1 night desk guy long ago). The Bar staff is always courteous and friendly, food is great. Jose the bartender is always in a good mood even after a longs day work. Alonso, by far... more

I loved the food at this hotel...everything was great - except one guy who worked at the front desk in the evening. He was very rude and I will not stay here again because of him. Too bad as it would be a great hotel. I did NOT like how they would not allow us to have our friends to... more

Our room was broken into while we were asleep. An expensive blackberry phone stolen. Everything points to an employee with a pass key. The manager will not respond, answer letters. They can check the door key codes to see who enetered but this information was kept from us. We feel violated and would never trust the hotel again. Very dissapointed... more

I stayed there 2 times, The garden is very nice and pleasant but pool is cold (not heated.) Good restaurant with great buffet. good room service. Very nice rooms, ask for room on the garden side. The second time the bathroom was just half cleaned when they give me the key. they came back right-away but It was a turnoff,... more

We stayed at the Lucerna on a Tuesday night. The hotel is in one of the best neighborhoods in Tijuana, the Zona Rio. I had a hard time finding it because I couldn't see the sign, but after I did find it, I realized I had been admiring it for a few blocks. It looks like a very nice apartment... more

I have stayed at Lucerna before, (10/07) and the hotel was very nice at that time, as was the service (Alonzo) and food. This time they seemingly went out of their way to treat my husband and I poorly. I had had surgery while I was there and they knew this, as I booked through my surgeon's office. I had... more

VERY VERY nice hotel !!! Claudia at front desk was exceptional !!! Very nice lady !!! Bellmen and maids were outstanding !!!! The neighborhood was very nice,,,Plaza Rio Mall was within walking distance,,,many resterants close by,, rooms were very clean,,,,I definately will be going back there !!!! more

I was greeted warmly by staff, Alonso went out of his way to make sure I had a tower room so it would more convenient. I was treated wonderfully in the restaraunts and Alonso also saw to it that I had a good driver take me to the local open market and escort me while buying local coffee. Housekeeping was... more

I hadn't been to Tijuana in many years and frankly, had my doubts about staying there. When I arrived at the Lucerna, I was put completely at ease by the beautiful gardens, perfectly kept hotel and the smiling staff. The hotel was extremely clean and unlike most hotels in Mexico, the rooms were carpeted and not tiled. My room had... more