I have stayed at Lucerna before, (10/07) and the hotel was very nice at that time, as was the service (Alonzo) and food. This time they seemingly went out of their way to treat my husband and I poorly. I had had surgery while I was there and they knew this, as I booked through my surgeon's office. I had... more

VERY VERY nice hotel !!! Claudia at front desk was exceptional !!! Very nice lady !!! Bellmen and maids were outstanding !!!! The neighborhood was very nice,,,Plaza Rio Mall was within walking distance,,,many resterants close by,, rooms were very clean,,,,I definately will be going back there !!!! more

I was greeted warmly by staff, Alonso went out of his way to make sure I had a tower room so it would more convenient. I was treated wonderfully in the restaraunts and Alonso also saw to it that I had a good driver take me to the local open market and escort me while buying local coffee. Housekeeping was... more

I hadn't been to Tijuana in many years and frankly, had my doubts about staying there. When I arrived at the Lucerna, I was put completely at ease by the beautiful gardens, perfectly kept hotel and the smiling staff. The hotel was extremely clean and unlike most hotels in Mexico, the rooms were carpeted and not tiled. My room had... more

My daughter and I stayed at Hotel Lucerna in October 2007 for three days and were very pleasantly surprised with everything the hotel had to offer! Our room was very nice, clean and wonderfully decorated; the staff was exceptionally helpful and courteous; and the breakfast buffet at the restaurant was delicious and very affordable!! Can't wait to visit here again... more

I travel a lot and have spent time in many hotels. Basically everything at Hotel Lucerna was what you would expect from a good hotel. Front desk personal were friendly and professional. Staff were polite and helpful. Room was neat and clean. Bed, unusual for Mexico, was comfortable and firm. Grounds are well maintained and attractive. Fresh fruit was provided... more

I have stayed at this hotel several times over the past few months and although the service was good while there I have had serious problems with them charging me for a reservation mistake on their part. Their managers will not remove a $130 charge to my credit card for a missed reservation. The reservation I made was for October,... more

I visited the Lucerna during a visit for medical tourist. I have traveled overseas and know somewhat to expect at hotels outside of the US. The hotel room was about average, but the restaurants were wonderful. The grounds, including the pool, were wonderful kept. There was one issue that if you travel abroad you will usually run into, that is... more

I stayed at the Lucerna Hotel (Feb 28th-March 2nd) with my mother. We had a double room (with two beds). It was adequate, clean, and had a beautiful marble sink (with a pretty Mexican terra-cotta tiled mirror). The front desk staff were courteous, along with the bellman (Alonso) who attended to our every need, and gave us safety-tips (when travelling... more