This casino hotel is right at the border in Tijuana, Mexico. We had a reservation for a Junior Suite with breakfast. When we arrived at the hotel, the valet parking took our car ( free of charge ) and we were pointed to the entrance.
Unfortunately, this was the entrance of the casino and we had to go through a...
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My husband and I had to spend one night in Tijuana because I was having eye surgery. My husband called this hotel and spoke to the manager who spoke English. The manager seemed all about helping us and even told us that he could give us a "speed pass" to drive back over the border quicker and we wouldn't have...
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The hotel has a great location minutes from the major zones, clean spacious rooms, professional staff that are willing to help, net access both in room and computers for guest use, good food from room service and the buffet. I visit Tijuana at least once per month and I will continue to stay at this hotel, it offers anything a...
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I go there 3 times amounth ,before i was going to other hotel ,but now i only go to this pueblo amigo ,nice clean safe and the manager and people work there they are nice .thanks guys, see you soon
The hotel is safe, comfortable and very friendly staff and efficient too. Tijuana and Hotel Pueblo Amigo have a lot to share!
Dear Neto37, Thank you so much to take a minute to share your experience with others. Comments like yours, invite us to strive to meet and exceed guests's expectations. Thanks a lot!
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Pueblo Amigo was recommended by many persons for classy rooms, casino and restaurant. Obviously they thought more of it than I ever could or would! I wanted to have my wife & family spend a nice quiet evening. I had gotten a standard room with the "so called" European option. What is that? According to Expedia, it meant a hot...
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Dear Rico 517: First of all, I have to thank you for taking some time to write your experience. I believe that guests comment's are a true valuable tool for a continuing improvement. I regret that you had such experience at our property. I must start by explaining and clarifying that European Plan, sometimes listed as EP in hotel listings,...
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Stayed there for new years and at midnight no ones room keys worked!! Took me till 3am to be able to get to my room!! I didnt even get offered a free night or nothing!!
Surge1589:
Absolutely! It was chaos!!!! we purchased exactly one year ago, top of the line american product Vingcard, with total knowledge that service would be first class. If tripadvisor allowed me, I am able to display the letter of apology that I receive from the company Vingcard. 2012BUG, the called the virus that the Locks reported. They, at Vingcard, said...
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The hotel was decent, albeit a bit dated. Nice marble in the bathroom and the beds were comfortable.
The restaurant served the most intoxicating foods in the buffet which was annoying cause I'd just had surgery and could only eat broth :(
The sounds of slot machines could be heard in our room all hours of the night and day....
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Dear zedsmummy: The opening of the casino was an important event. Even though the casino has been wonderful landmark for Tijuana, it takes as a top priority the well being of our guests. Therefore, I appreciate your comment, I had couple of those myself, regarding gambling machines noise. as of March 15th 2012, we are going to be featuring in...
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Very close to the Border. The staff was friendly and helpful and most spoke fluent English. The deluxe rooms are very affordable, spacious and lovely. Very nice bathrooms - marble. The room was very clean. The sheets and towels were pure white and smelled so fresh and clean. I can't say I have experienced that at all US hotels! I...
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Thank you for your review, I'm sorry about the noice from the Casino, we have done a great job minimizing it and we are working on keeping all the noice out where it belongs, the Casino.
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My wife and I have come to Tijuana, Mexico for the first time. We are Russian writers and journalists, both 60 years old. We have seen many people and are very, very hard to surprise.
And yet Gerardo Delgado of the Hotel Pueblo Amigo has pleasantly surprised us. The moment we saw him it was clear that his main gift...
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Thank you for your great review. I have personally known Gerardo for many years and I'm proud to say that he has build lasting relationships with some many of our guests due to his hospitable personality. We in the hotel try to emulate his enthusiasm and charisma.
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