Rooms are clean and comfortable, but the DIY breakfast, coffee in styrofoam cups and eating of throwaway plates etc, really doesn't cut it for me. Apart from the impact of the use of this type of tableware on the environment, the obvious waste involved, this is just another forgettable chain hotel. Nothing to recommend planning a trip there if the... More

Breafast is OK, nothing special.. But friendly staff AC makes lot of noise, and wets the floor around, I think the problem is that is really close to the window's curtains. It has a shuttle service (PLUS!) TV is difficult to handle, but they have a good internet service. About safety, nothing to worry about, they have guardians and staff... More

We stayed at this hotel only one night but wish it were more. I think these were the best beds we have ever slept in! Nice strong shower and clean rooms. Check in quick and easy, snacks and drinks served 6pm - 8pm, delicious hot breakfast. Quiet and relaxing atmosphere. The reason I rate it 4 is the air conditioning... More

My elderly father stayed here because he had Consulate appointments. I was scared that he would be doing this all on his own,but the staff put my mind at ease. They took him and picked him up from all appointments. My father was very satisfied with the service.

I stayed here since I had to take care of some business with the American consulate in Cuidad Juarez. When I first arrived I loved the cleanliness, and professionalism. Mostly all the staff is fluent in English. My stay has been pretty neutral, tthere are many pros and cons in staying here. Currently on the hotels website you see a... More

The day that we arrived, the reservation information was ready and at hand at reception desk. We received smiles and really felt welcomed by a professional and caring staff. First, we received a welcome cocktail that consisted of hot dishes (including vegetarian) and snacks (pop corn, peanuts, chips). Beverages (mexican beer, soft drinks, water) were also included. At least during... More

We had an appt. in Juarez, and I was stressing about getting a hotel in Mexico. I researched every hotel there and chose this one. I am so glad I did make this choice, I cant say enough good things about this hotel. The people there acted like our own family, and treated as if we were family. We made... More