I felt totally pampered at this wonderful hotel, right in the heart of Monterrey, Mexico. We had a luxurious suite, and prices there are equal to mediocre hotels back home. The restaurant served a to-die-for breakfast buffet each morning with the most amazing fresh juice combinations ever, all while watching the many passersby outside as they walked through the plaza.... More

Same as every Fiesta Americana there is, a little dated, some old stuff, noisy AC unit on my room, what i didn't like was the service, valet parking staff was very rude and took forever to bring my car when i was on a hurry, front desk was not very nice either. Overall , just ok. More

My wife and I stayed here the night of a wedding across the street. The check-in (at 2am) was swift, and the booking preferences were an added benefit when purchasing the room. The rooms are very good size and the price was very reasonable. The hotel was very helpful booking a private taxi for my wife the next morning. I... More

I just stayed at this hotel and must say it was beyond my expectations. Check inn was quikc, service since u get in the lobby is just kind and nice, its an old building but very well decorated and modern with such a beautiful painting which can be seen through all the panormaic stairway. Rooms are pretty big , clean,... More

We stayed for 4 nights and when you check in and check out goes pretty smooth. I should had suspected something was cooking. At the reception area they still run your credit card through a old fashioned outdated technology card imprinters. The hotel and flight had previously been paid in full and all the charges during the hotel stay were... More

I searched for hotels in downtown Monterrey, I wanted to stay in the Sheraton but it was booked therefore, the next option was Fiesta Americana Centro. The customer services was excellent, the bell man Francisco was great! All of the hotel staff was awesome they attendend to all of our needs. I was a little disappointed in the room. I... More

Horrible service from day 1. Check-in and check-out took more than 1 hour each!! We booked several rooms and when we checked out they mixed our bar and restaurant service. Took another hour to sort it out. Parking is free, however the obligatory valet is #$22.00MX, they will not let you park your own car in their parking lot...so parking... More

1.- Reserve una habitación de lujo. Me dieron una STANDAR que mas bien parecía de hotel de quinta. 2.-La habitación estaba SUCIA, incluso sabanas con olor a perfume y cabellos... 3.- El baño tenia fuga y cabellos en el piso 4.- Solicite una cuna para mi bebe en 3 ocasiones, hasta que la mandaron sin sabanas, solo con una cobija... More

While this is a nice building in the middle of an agreeable downtown, it's poorly managed. Housekeeping in the room was lackluster (usually a strong point of hotels in the region). Coming back from a long day at the client, I had to wait 10-15 minutes for a slip of paper with an access code to get online; 10-15 minutes... More