We were there for a family reunion the week between Christmas and New Year's. Terrible choice. Not Fairmont normal standards. Crowded lobby, noisy lobby and no internet in rooms as advertised and the internet connection in lobby was lousy. Overcrowded pools. Beach with lots of vendors and four wheelers making lots of noise and smog next to where you sit... More

This hotel is simply stunning. It is an older property, but it has aged very well. The common areas are impressive, with generous Aztec motifs and sculptures throughout. The pools may not be as impressive compared to what is standard in resorts today, but the interiors are simply timeless. The rooms are decorated in a formal, reserved manner, which suits... More

For a short weekend getaway the Fairmont Princess is great. Yes, the hotel needs a major facelift as it feels rundown but the hotel is right on the beach and provides an enjoyable environment. The breakfast buffet was a major hit. Given the dangerous events that Acapulco has experienced my top priority was a safe hotel. I felt completely safe... More

The swimming pools are really good, the breakfast is nice. It lacks of activities, they don't have bikes for rental and you have to pay for everything, very few amenities included It's a nice hotel, a bit old, I think they should improve the check in and checkout time, I waited 30 minutes on the row for my checkout.

It's a 20 minute ride into the downtown area of Acapulco however, worth the stay. The Hotel has lots of dining options and the beach is incredible. The hotel is located away from others so you feel like your on your own island.

I,m sorry that some travellers have had negative experiences. We didn't choose this hotel, we were here to stay a few days before joining a cruise across the Pacific. On arrival late in the evening as part of a group our room was already allocated, so no delay there and our bags turned up soon after. We walked in to... More

I just came back from the hotel and I could not be more disappointed! They quoted me price in dollars and they charged me double the price that I was given. They would not take my payment in dollars, they said I would be charged in pesos and they gave me the exchange rate. Today I saw my statement and... More

We visited this weekend the Fairmont Princess to assist to the Mexican Open, since the event is in the same hotel instalations. It is worth notice that this Fairmont is very far in quality from the Fairmont in Europe and US, the building is really old (around 70´s), and it hasnt been fully refurbished since. For example the TV´s are... More

We have just returned from our four day stay at this hotel. We had been concerned about security in Acapulco, but felt very safe here. The setting and architecture are beautiful. The staff were very friendly, especially in the buffet restaurant. My husband is a vegetarian coeliac and he found it difficult to find suitable food as not all the... More