This hotel is so old and dated it is literally falling apart - fixtures and fittings in our room were falling off the walls, and there was an electrical socket hanging by a wire right next to our shower. The beds were the most uncomfortable I have ever slept in, and the fridge didn't work. Even worse, there was no... More

Nice size rooms with great view.Hotel is a little older ,but still get same experience.Restaurant and pool staff very friendly..cant say that for front desk!!! Got stuck in the elevator for 30 minutes and that is quite terrifying!!!could have at least comped a meal!! More

I had read previous reviews that were not great so I was concerned upon arrival and have wrote my review with positive and negative attributes Positive: 1)security at all times. Felt very safe at all times in hotel. No safe in room. But the hotel does have a safe if you require one. 2) The room was very clean 3)... More

I went with some friends for our graduation trip. We had had a long road trip so we wanted desperately to get in the pool. We were given a suite in the 12th floor, which we though was rather nice, since those suites are big and have a balcony. Deception started when we met the elevators and they were CLOSED,... More

This place was absolutely horrible. We went there b/c of a time share through RCI. We were to stay for 6 nights, but left after the 2nd night and that was only because my mother-in-law was not well enough to leave immediately after our arrival. The hand towel was filthy as was just everything else in the room. The so... More

I've been there twice and would choose again as it is located on the main street of Acapulco. You are in the middle of the trouble. More

From the 3rd of January til the 6th No remote for the TV in the room. Beautiful view on the bay. Wi-Fi didn't work. More

What an amazing rip-off....we paid US$191 for a room with mattresses on concrete platforms, air-conditioning out order, non-working TV remote, no towels or soap....upon requesting fans to make up for the lack of A/C, we were given fans with no covers and at least 1/2" think coat of dirt...Unbelievably bad! If you have to pay more than $20 for this... More

Great view of the ocean from our balcony, staff was very friendly. More