Just got back and it looks like this place offers many types of rooms. We booked a studio thru RCI which was given to us a gift so we had a deal right there and were aware of negative reviews. Check in was good plus we received 20% off restaurant/drink purchases. Our studio was on 11th floor and was so... more

Let me preface by saying that I used to work in the Hotel / Restaurant industry and have traveled a fair amount (domestic and abroad). With that said, I usually travel with an open mind and only have minimal or no expectations whatsoever, so my reviews are honest and accurate. When we arrived, we were greeted by the valet staff... more

My daughter and I just returned from a week long stay at the el Presidente Acapulco. We had read the reviews saying it was a dump...wife wouldn't stay...poor service in the coffee shop and were more than a little nervous about our stay. We were very satisfied with the hotel. The staff were very pleasant, our room was freshly painted,... more

Fortuntately for us we did NOT experience cockroaches in our room, dangling wires, dirty sheets or filthy bathrooms. However, I cannot say the place is the lap of luxury. In fact it was downright uncomfortable. The beds were so hard I thought I had dislocated my hip by the third night of sleeping on them. Approximately 35% of the poolside... more

We were so disgusted with this hotel, we only stayed one night, and then got transfered to another hotel. Not only is it extremely dirty, but most of the hotel staff were ignorant and rude. We attempted to eat at the restaurant El Gaucho, however the waitstaff didn't seem to have the time for us. We ordered a drink and... more

My wife and I [seniors] spent the week of Feb 10-17 of 2008 in this hotel. Reading all the negative reviews had us more than a little worried, but, while it wasn't really good, it wasn't too bad. Yes the tile grout in the floor could have definately used some cleaning and yes the paint on wood trim going to... more

My wife and I made reservations at this hotel and decided to give this hotel a chace even after reading most of the bad reviews. We thought we would give it a chance because you can not always judge a place on another persons experience plus we got a deal through where it only cost us like $22.00 a night... more

The first night staying at El Presidente went pretty good...except the AC wouldn't work, so my friends and i were sweating all night. When it finally started to work it was SO loud...sleeping was impossible. The second night wasn't so great, My room actually got broken into while i was laying in my pJs on my bed....When i told the... more

We just arrived home from El Presidente in Acapulco. I will not spend my hard earned money in Mexico any time soon! This resort is terrible! The people at the front desk are rude. The hotel room was gross!! The Time Share is a scam(not unusual for Mexico, Mayan Palace ring any bells). We did not feel safe at all... more