A group of family and friends stayed at Crowne Plaza Acapulco for an entire week, we had a very pleasant stay at the hotel. Staff is very friendly, the service is outstanding and the facilities are wonderfull. Rooms are modern, clean, the view is fantastic and amenities are good. It is the perfect hotel for a family vacation, I noticed... more

First of all when we arrived the people at the front desk were totally disorganized so we stood in line for over an hour, then the reservation we had booked through Orbitz ( also the worst site to buy anything) was communicated wrong to the hotel so they wanted us to pay more. Then the rooms were old, smelly, the... more

Unfortunately, we arrived to 100+ degree weather in Acapulco which limited our activities. Although it was heavily guarded like the Green Zone in Baghdad, the location was near perfect! The hotel is located on the beach. It is surrounded by restaurants, banks, shops, travel agencies, and bars.The hotel was very well staffed for its size. Unfortunately, our first room smelled... more

The hotel was very nice, clean rooms, beautiful ocean view, nice clean pools ( but the adult only pools were low on water)? Nice beach, huge waves, two many vendors bothering you on the beach (just say no, gracious). Food and drinks a little pricey but lots of reasonable rests and a oxxo convenience stores close. Brought a small cooler... more

My wife, her sister and mother traved to the plaza in Febuary of this year. It was our seconed trip to this property and we were expecting the same level of service and quality that we had recived two years before when the hotel was still undergoing renovation. We arrived early afternoon which is a bonus since lunch was still... more

We booked our trip in december and found a cheap price for an all inclusive package so we thought when we arrived at the hotel we recieved our envelope of information come to find out a day or so later in that envelope was a letter telling us that our package is a semi inclusive so what we got was... more

I booked the hotel mainly to the rather tempting price/room of ~50USD per night. When reading the Tripadvisors review we decided we will try our luck for the 2 days we planned to stay in Acapulco. We either were lucky or Crowne Plaza is simply starting to shine again. The room we got was spacious, clean (apart from the bathroom... more

we just returned from a weeks stay at the crowne. we were in a large group, so im sure the staff was a little overwelmed at first. check-in went pretty good, as far as i know everyone liked there rooms. when i heard we were on the 28th floor , i kind of cringed, but to my suprise we had... more

We just returned from a week's stay at the Crown Plaza. The outside of the hotel is impressive but the rooms need a significant updating. The pictures were old and hanging askew. The room needed paint and the drapes were old and missing drappery hooks. The towels were old, thin, and rough to the skin. Before we went to bed... more