In mid september 2007, my family and i went to Acapulco and stayed on this so called 4 star hotel....My Mom a diabetic and 69 year old fell in the suite and since she was the one that had the only key that was given to us, well nobody was able to get in to help her, i went to the reception area to ask the receptionist is she had another key and with a very rude attitude she told me that in order for them to provide us with another key we needed to turn in the key that we given to us.......well we couldn't do that because my mom had the key INSIDE the room..room that we were trying to get in....after arguing with her she finally gave us the SPARE key which DID NOT open the room, then the bellboy got another key which DID NOT open the door either.....at this point my husband and my brother were about to bring the door down when finally amost 2 hours later after they finally found the ervice lady she brought in the KEY that finally opened the door. My mom after being on the floor for... more