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El Cid Marina Beach Hotel


El Cid Marina Beach Hotel
Hotel class 3 of 5
Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
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Traveller Reviews

89% Recommend
4.5 of 5 stars 201 reviews
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By trip type
All (201)
[ Date ] [ Rating ]
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5 of 5 stars
British Columbia, Canada
7 Jul 2009 | Trip type: Couples New
1/1 found this review helpful

This hotel is one of 3 that operate under the El Cid umbrella. It is right on the ocean and has it's own marina. We did not use the all-inclusive option, and found the kitchen unit to be just right for vacation cooking. It had sufficient dishes, cookware and silverware, as well as a small cooktop (no oven), refrigerator and... more

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5 of 5 stars
oregon
5 Jul 2009 | Trip type: Family New

We traveled with our 8 year old daughter and found this to be a wonderful place for her . Once you got past the request for time shares ect, We got to the wonderful and quiet room and headed straight for the pool. The staff was friendly and the beach at the Marina was the best! more

Management response from
CSElCid, General Manager

Dear Gerdaoregon Your review just made my day! I very much appreciate genuine feedback such as yours. There is no greater compliment than to hear that we provided you with an enjoyable stay! Your comments made us realize that our team members are delivering an excellent service and we will continue creating legendary experience to all guests. I hope that...

El Cid World
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3 of 5 stars
Charlestown, PA
21 Jun 2009 | Trip type: Solo travel
0/1 found this review helpful

El Marina has beautiful views. Concierge was useless; her goal was to keep you in the El Cid mega world and not explore the local flavor. If you need to know anything about the area the Bellman are the key to your vacation experience. Disappointed in the paperwork I receive which stated a lot of ammenities "on-site" which were located... more

Management response from
CSElCid, General Manager

Dear livetotellu First of all, I would like to thank you for staying with us during your recent visit to El Cid Marina Beach Hotel and for taking your time to share your comments regarding your stay. We welcome any feedback that will allow us to evaluate and improve our performance. I'm sorry to hear your disappointment. The mission of...

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5 of 5 stars
18 Jun 2009 | Trip type: Family
1/1 found this review helpful

Another wonderful time was had by all, we traveled with extended family and were treated like royalty. The staff made us feel so welcome we didn't want to leave. From the time we arrived everyone made us feel so Welcome it was like going home. We are already planning our next visit for later in the year. more

Management response from
CSElCid, General Manager

Dear Genegar Thanks for such a thorough review! All your info will really be handy for future guests. I am really delighted that the team looked after you and that you enjoyed your visit to El Cid Marina Beach Hotel. This is a great motivation for our staff to continue delivering great service. Judging by the photos you posted, you...

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5 of 5 stars
Napa
2 Jun 2009 | Trip type: Couples
1/1 found this review helpful

We so enjoyed our two weeks at the El Cit Marina Beach Hotel, the entire staff was so attentive to me and my 91 year old father. We had transport by golf cart to the main lobby, a very warm and lovely pool just steps from our room, and the lovliest maids and waiters, not to mention the charming Rogelio... more

Management response from
CSElCid, General Manager

Dear raylenet We are delighted to read of your experience at El Cid Marina Beach Hotel! Thank you so much for the positive review and for saying such lovely things about our associates. We will most definitely pass your kind words along to Rogelio and the Chef. We take pride in personalizing our service to fit your needs. With so...

Great week
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4 of 5 stars
Arizona
13 May 2009 | Trip type: Couples
1/1 found this review helpful

We have been staying there for years. They do a good job of keeping the property up. We drive down from AZ. Our friends stayed at Pueblo Bonita so we could walk back and forth. There were few American there that week. Mostly Mexicans. The staff is great and they have wifi in the rooms. Still like to eat at... more

Management response from
CSElCid, General Manager

Dear marybna Thank you for your kind notes. We really feel happy that you enjoyed your stay so much. I am also glad that you will consider staying with us if ever in the area. It is our intention to provide our guests with that unique, focused experience and we will continue to upgrade our services. For your next visit,...

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5 of 5 stars
Salt Lake City
6 May 2009 | Trip type: Friends getaway
1/1 found this review helpful

We recently had an extrememly satisfying visit to El Cid Marina in late April. Everyone from Israel, the first bellman we met, to Lupita, our very concientious, go-the-extra-mile housekeeper, contributed to the serenity of the entire trip. All of the staff are so personable and genuinely helpful, the committment to excellence is evident. (I believe the U.S. economy could recover... more

Management response from
CSElCid, General Manager

Dear slsongbird Thank you for your kind notes. We really feel happy that you enjoyed your stay so much… your photo look great, though it’s not difficult with such an amazing view! Those associates whom you have particularly mentioned will be congratulated and thanked on your behalf! Thank you for taking the time to mention them, we take great pride...

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5 of 5 stars
Omaha, Nebraska
6 May 2009 | Trip type: Couples
1/1 found this review helpful

My husband and I just spent a week at the El Cid Marina and had our best Mexican vacation yet. We have stayed at the Marina before and always get excellent, friendly service. The staff always remembers us. Our favorite bellboy, Edgar, took us to our room and when he opened the door he said " Welcome home". That's what... more

Management response from
CSElCid, General Manager

Dear SusanOmaha Simply delighted to hear the excellent comments and to see your stay was a great success. Thank you for informing Tripadvisor users with some details about your experiences at our hotel which are mostly important for travelers. As you have seen we take great pride in what we do at El Cid Resorts, so appreciate greatly such comments....

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5 of 5 stars
USA
28 Apr 2009 | Trip type: Couples
1/1 found this review helpful

We love the accomodations. Our room looks out over the ocean and is very spacious and clean. The staff at the registration counter can't do enough for you. We would like to thank Armando Rios for making sure we got the room we desired for the whole two weeks of our trip. We want to thank Rogelio Rueda, Nadia and... more

Management response from
CSElCid, General Manager

Dear swedengrove We appreciate the feedback regarding your recent stays at El Cid Marina Beach Hotel. Guest Service is our number one goal, as we want to ensure our guests’ experiences are memorable. From the moment of arrival to the time of departure, we want to ensure that everything in between is a “Perfect 10”… our commitment is to guarantee...

Splendid
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5 of 5 stars
USA
27 Apr 2009 | Trip type: Friends getaway

The staff gave impeccable service whether it was the hotel, restaurant or housekeeping staff. My very pleasant stay was made more enjoyable by charming employees. The complimentary shuttle to downtown ran frequently and the driver was safe and courteous. The free shuttle makes staying outside of the downtown a possibility. Loved the golf cart rides to the rooms. Made it... more

Management response from
CSElCid, General Manager

Dear 1ready2travel We appreciate and we want to thank you very much for your nice words you said about our hotel. We are more than happy to see so many good comments about our services and about our staff. It is amazing to see that our efforts in offering a "home away from home" to our guests are paid off....

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