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El Cid Marina Beach Hotel


Hotel class 3.5 of 5
Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
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Reviews you can trust

89% Recommend
4.5 of 5 stars 224 reviews
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By trip type
All (224)
[ Date ] [ Rating ]
3 of 5 stars
Eureka, CA
22 Sep 2009
1/2 found this review helpful

July 4th, 2009 Wow!!! Don't go in the summertime!!! It was miserably humid and hot!!! I think I would have enjoyed the trip better if it had not been about 120 degrees (given the humidity factor). We stayed at El Cid Marina. I think we got the best El Cid of the four in Matzalan. It is a little out... more

Management response from
CSElCid, General Manager

Dear deannarino Thank you for choosing the El Cid Marina Beach Hotel for your recent stay. Thank you for your comments about our rooms, pools and our grounds. I was happy to see that you were able to enjoy them and that our staff was excellent. We agree our staff members are our biggest asset and by offering outstanding customer...

2 of 5 stars
Michigan
16 Sep 2009 | Trip type: Couples
1/1 found this review helpful

We visited Mazatlan back in April 2009, we stayed in el cid Marina Resort, we liked the resort and people from Mazatlan are wonderful, But stay away of the SALES MEETINGS! Their agents, are people with very low sales ethics who are there just to squeeze the money out of you. We were deceived by J. Henderson and Fernando Gonzalez.... more

Management response from
CSElCid, General Manager

Dear D_paver Thank you for sharing your feedback. I was disappointed to learn your experience was not as pleasant as that of most of our guests. Please accept my most sincere apologies for the manner you felt you were treated during your stay. As I am sure you read in previous reviews, we have a tremendous reputation for warm, friendly...

5 of 5 stars
Seattle
8 Sep 2009 | Trip type: Friends getaway
3/3 found this review helpful

I just got back from here, my best friend got married there on 09/05/09. This place was awesome. We did the all inclusive elite - imagine eating lobster every day and drinking as many margaritas as you can! The staff there was amazing, especially Raul who works as a server at the larger pool. He was so kind and always... more

Management response from
CSElCid, General Manager

Dear CassL Thank you kindly for taking the time to share such complimentary remarks! I am delighted that you had such an enjoyable experience during your stay with us in Mazatlan. We have been very flattered by your comments and glad to read that our Hotel services met your expectations. The staff and I truly appreciate them! It is great...

5 of 5 stars
Wahington State
26 Aug 2009
3/3 found this review helpful

Just returned from a week in Mazatlan with my husband. We visit two to three times per year and always enjoy the friendly people of Mazatlan. This time we stayed at the El Cid Marina. When we arrived we asked for a particular room. at first we were told it was not avaible, but before we were all checked in... more

Management response from
CSElCid, General Manager

Dear mazsteph Thank you for posting your review online. I'm glad your stay here was enjoyable. This is a beautiful property …the views are stunning, the grounds are gorgeous, and the rooms are spacious and homey. The staff here takes great pride in the property and in making Kona by the Sea a vacation "home away from home." I will...

5 of 5 stars
New Jersey
23 Aug 2009 | Trip type: Family
2/2 found this review helpful

We stayed eight days here, and it was our most enjoyable family vacation, ever. The resort is great. The room was spectacular. We overlooked the Pacific ocean and the Marina. The room was meticulously cleaned every day. The pool was great, but the staff there was ever better. They greeted us by name everyday, tollerated and corrected our attempts at... more

Management response from
CSElCid, General Manager

Dear NewJerseyTom Thank you so much for your recent visit to El Cid Marina, and taking the time to share this great feedback. I'm happy that you found our hotel to be relaxing with a helpful staff. Please know that the pool staff you mentioned in your five-star review will be lauded for their efforts. Developing our guest services team...

5 of 5 stars
Kansas City, Kansas
10 Aug 2009 | Trip type: Family
1/1 found this review helpful

When we got off the plane, there was transportation waiting that was provided by the resort. All of the staff like Guest relations, the bell hops, tour sales, maid service, sales, food and beverage servers at the pool and the bars were excellent, friendly and very very helpful. Most of the staff spoke English fairly well. We stayed in a... more

Management response from
CSElCid, General Manager

Dear Jazz_KC Thank you for sharing your delightful experience. I absolutely enjoyed reading your wonderful feedback. I am proud to read your comments, as they show me you had a wonderful time with us. I find your description of our hotel very pleasurable to read and I enjoyed reading your advice for future guests of El Cid Marina. To make...

4 of 5 stars
Kingwood, TX
6 Aug 2009 | Trip type: Couples
1/1 found this review helpful

I was given the opportunity to utilize a friend's timeshare with Wyndham Vacation Club and after researching my choices on Tripadvisor.com we chose El Cid Marina. The reviews were nearly perfect and I didn't want any surprises. It was a great week. We arrived and were wisked away by the complimentary transportation at the Mazatlan airport. Our check-in was a... more

4 of 5 stars
Houston,TX
4 Aug 2009 | Trip type: Couples

We stayed in a one bedroom suite.The room was fairly updated and clean. Older Tv's and not alot of channel choices. No bathtub (shower only) No in room coffee maker either.The only issue we had with the room is that any dishes left in the sink of the kitchenette never got washed by the cleaning staff. They also did not... more

Management response from
CSElCid, General Manager

Dear tigesc Thank you for taking the time to write a review on TripAdvisor. It is through guest feedback that we assess the standard of our service, and therefore amend it, so as to meet and exceed guest expectations. I will share the wonderful feedback you had for Miguel, Jose and Bruno. They are a true asset to the hotel...

5 of 5 stars
Yacolt washington
3 Aug 2009 | Trip type: Family

I have nothing but wonderful things to say about our stay. I depended on this site quite a bit since this was our 1st time to MZt, I was not disapointed or surprised of the glowing reviews of this hotel. We were greated like family and friends the entire time there. Granted there are timeshare requests but it is out... more

Management response from
CSElCid, General Manager

Dear lowrytoobusy2 Thank you for taking time to provide us with such wonderful feedback. We are very pleased to hear your stay with us was enjoyable and that you loved our pools. At El Cid we strive to deliver personal and instinctive service and we are more than happy to hear you experienced that while at our hotel. We truly...

5 of 5 stars
St. Louis, MO
24 Jul 2009 | Trip type: Family

Our family of 8 was greeted like long lost friends. Check in was expedited by Rogelio, who took care of all the details. We were well taken care of by the great bellboys Avi and Jose who both looked after us all week. But it was our housekeeper Olivia who really made our vacation. She is a real sweetheart! Our... more

Management response from
CSElCid, General Manager

Dear chrisscookie Thanks for such a thorough review! All your info will really be handy for future guests. We are so glad that our accommodations, reception room and staff met your expectations, and that your stay was problem free! I am so glad the team made you feel so good with us, they are the key of our hotel and...

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El Cid Marina Beach Hotel Also Known As

  • Hotel Marina El Cid
  • El Cid Marina Beach Resort
  • El Cid Mazatlan
  • Marina El Cid Hotel
  • El Cid Mazatlan Mexico
  • El Cid Marina Beach
  • El Cid Marina Mazatlan
  • Mazatlan El Cid
  • Hotel El Cid Marina Beach
Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico