I always check hotels in Tripadvisor before booking, but this time I did it thru Hotwire so I didn't know, otherwise I wouldn't had ever booked this hotel. If you read all the negative reviews you found here they are true, sadly for the hotel ownership and employees, yes, all those awful thing everybody say here, they are TRUTH!. I... more

Everything was ok with reservation, we knew it was a low season but they didnt tell us the hotel was being under reconstruction in the first 6 floors, so they still opened the hotel for the 7th and 8th floors, so you could imagine the rest. No water at all everyday during 1-2 hours in the afternoon (always due some... more

We decided to try a three star Mexican hotel without the all-inclusive. Yes, we stayed at the Luna Palace. It was quite funny when we were dropped off by our shuttle- a girl behind us with her mom could be heard saying, "is our hotel going to be nicer than this??" Well, here was the adventure. The front desk lady... more

OLD hotel,... We called several times to the lobby and everytime was answered with a NO, its too late, yes it would be a fee. If you want a remote control its 15 dollars as a deposit,..Really!!! The place needs LOTS of money invested!!! NO After 10 room service.. no hand towels, 2 large towels for showers. Pool closes at... more

We love Mazatlan and the people , weather, food ,just about everything !We had never stayed at a place so terrible .The rooms smelt of mold . The furniture , applinces, floors taps,were so old and most of the time didn't work.The staff was not very helpfull , there was 5 of us and they would only give us 3... more

My boyfriend and I originally booked our trip with the Oceano Palace but they had no oceanview suites available. They let us stay at their partner hotel 3 hotels down the street at Luna Palace, which has all oceanview rooms. It was a vast improvement, but probably only because Oceano turned out to be a dump. (We still had to... more

I loved staying at Luna Palace. The staff is very friendly and accommodating and will do anything to make your stay pleasant. The rooms are HUGE!!! I have stayed at other resorts ( El Cid) and the rooms at Luna are double the size. Some have two bedrooms and two bathrooms and can fit a family of four easily. There... more

Just returned from the Luna Palace in Mazatlan - Feb 27 2008 The hotel itself is older but clean - the pool area and beach was superb. We went all inclusive - if you consider going to this hotel DO NOT GO ALL INCLUSIVE!! We were definitely misled as to the facilities - we were told that we had access... more

Just returned from a 10 day stay at the Luna Palace. Our 4th year their. Love the beach and pool area. very clean. did not do the all inclusive this year, so can not comment on hotel food. Front desk were wonderful. Staff around hotel very friendly, no problem. Great location for restaurants nearby. Hotel room was very clean. Beds... more