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El Cid Castilla Beach Hotel All-inclusive Resort Reviews, Mazatlan

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All 73 Mazatlan hotels

El Cid Castilla Beach Hotel

3.5 of 5
Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Hotel amenities
El Cid Castilla Beach Hotel
773 traveller photos
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75%
Ranked #12 of 73 hotels in Mazatlan
4.0 of 5 stars 1101 Reviews
Most recent review
“Good times!!!”
5 of 5 stars Reviewed 17 June 2013
Carlita14 Calgary, Canada
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1,101 reviews from our community

Traveller rating
    457
    335
    171
    87
    51
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Families
372
 
Couples
305
 
Solo
25
 
Business
20
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Calgary, Canada
1 review
“Good times!!!”
5 of 5 stars Reviewed 17 June 2013 NEW

I travelled to Mazatlan with my cousin in February 2013 and stayed at the El Cid Castilla. From the beginning to the end of our vacation, we were so impressed with the resort and staff that we are both planning another trip back very soon. This was my third time to Mexico and I have to say that Mazatlan and... More

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Indiana
1 review
“Very Clean”
5 of 5 stars Reviewed 13 June 2013 NEW

This is an older resort that is kept in top notch condition. The pool and outdoor areas are beautiful. The room was average, but who spends time in the room? The staff was constantly cleaning. The resort is kept immaculate. We had a few ants in our room when we checked in. Someone came immediately (within five minutes) and took... More

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GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review
16 June 2013

Dear coltsfan63, I appreciate the time given to write this review for we know your time is valuable. I thank you for your recognition we work hard to try and have everything in the best conditions and its always great to here when people take notice of our efforts, however there is always room for improvement. I apologize before hand... More

Winnipeg, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
“Again A Great Holiday”
5 of 5 stars Reviewed 9 June 2013

We spent 2 weeks at El Cid and had a great in Feb/Mar 2013. This is our 3rd time in three years that we were treated to a very relaxing 2 weeks. I would recommend El Cid to anyone who wanted to kick back and have a wonderful holiday

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See 2 more reviews by Beatty3 for Mazatlan
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review
11 June 2013

Dear Beatty3, Thank you for your kind feedback as it helps other fellow viewers to consider us for their next vacation get away. There are many reasons for us to keep doing what we do in this service industry, and you just gave us yet another inspiration to keep up with our great efforts in becoming the best hotel we... More

ferrisburg
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“loved it !!”
5 of 5 stars Reviewed 6 June 2013

We stayed on the top floor of La Castilla-- what a view! with a jacuzzi on the spacious deck. the suite was top notch, newly renovated with flat screen TV beautiful decor throughout. we were impressed. Service was excellent. I think the maid cleaned twice a day! I noticed my bed was turned down each night. I think EL CID... More

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See 4 more reviews by carole c for Mazatlan
Calgary, Canada
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
“Had an excellent 1 week stay in April”
5 of 5 stars Reviewed 14 May 2013

This was our first trip to Mazatlan. We stayed for a week in April with close family in 2 tower rooms. We had never stayed at an El Cid resort before, and we were drawn to this resort partly because of the El Cid Foundation and its philosophy of helping its employees better themselves. That is very creditable. We found... More

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GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review
17 May 2013

Dear: MSo198 Thank you for sharing all of the Grand touches throughout your stay, guest feedback is crucial to our success, and we are committed to delivering exemplary service. We appreciate your contribution to our foundation and we are proud to be giving back to our community and helping those in need. I’m glad to hear you thought so highly... More

Winnipeg, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“A True Golden Zone experience on the Loud Side”
4 of 5 stars Reviewed 7 May 2013

We are very well traveled and didn't have high expectations. The el CID was great if you wNted loud nightlife with Senior Frogs Next door and Vendors ruthlessly attacking you every 2 minutes! The food was great! The Service was awesome! This is however a hotel where the Mexican s vacation and did take over the beach, the buffet, and... More

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GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review
8 May 2013

Dear: CrazyFrog410 Thank you for taking the time in writing your review. We appreciate your honest feedback. It is unfortunate that your stay wasn’t as pleasant as we had wished it to be. We understand you do not like the noise and it can be a bit disturbing however if I might add maybe in a future visit you would... More

Calgary, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Clean resort, great value and nice time in Mazatlan”
4 of 5 stars Reviewed 2 May 2013

Stayed at the El Cid from March 29 to April 5. We had 2 adjoining rooms on the 15 floor tower facing the ocean and a nice view of the two pools. Well worth it. Check in was fast and efficient. There is a charge for wi fi. I think it was approximately $35 for the week for one device... More

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GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review
2 May 2013

Dear: camja1 Thank you for taking the time in letting us knows how your stay was. We appreciate every single comment we receive whether it’s positive or negative, it is honest and we respect that it is also a great way in letting us know what areas need some improvement. I’m glad to hear you enjoyed your stay here and... More

Princeton, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
“An excellent stay again!”
4 of 5 stars Reviewed 29 April 2013

Our third stay and was as our previous visits excellent! Cesar in particular(now at the Italian restaurant)was once again above and beyond our expectations.Raul at the front desk was very helpful/attentive.Overall all staff were and have been great.My brother/wife myself/wife look forward to our trip next year

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See 2 more reviews by rayseekers for Mazatlan
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review
30 April 2013

Dear: rayseekers Thank you for choosing us for your third time and for share your comments to your recent experience at El Cid Castilla. We feel so proud to read that we meet your expectations in each one of your visit, and for note that Cesar, Raúl and the rest of staff helping to make your vacation even more memorable,... More

Anoka, Minnesota
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
“Maybe not for everyone, but a great time!”
4 of 5 stars Reviewed 28 April 2013

WARNING - long review! We stayed 4 nights in late April with this being our 3rd all-inclusive (others were in Cancun and Cabo). We got an awesome deal on "Cheap Caribbean" and figured we'd give Mazatlan a try! We booked an ocean view room and asked to be on a higher floor and low and behold, we had a great... More

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See 2 more reviews by Adam K for Mazatlan
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review
30 April 2013

Dear: Adam K I love this review, thank you so much to provide comments regarding your recent visit to Mazatlan. I am pleased with the aspects of the hotel for which you have commented positively such as the nice rooms, restaurant like Pergola, sushi, gym at the country club and the most important the terrific personalized service you received from... More

Sioux Falls, South Dakota, United States
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“Best Vacation Ever!”
5 of 5 stars Reviewed 26 April 2013

We picked the El Cid Castilla mainly based upon the price. We did however look at many reviews and for the majority they looked positive so we booked it. This was a birthday present to myself and also my opportunity to suprise my girlfriend by proposing on her first ever visit to a beach in her life. It was PERFECT!... More

Was this review helpful? Yes
GMELCID, General Manager at El Cid Castilla Beach Hotel, responded to this review
29 April 2013

Dear: Dsorensen I appreciate you taking the time in writing this review and letting us know your amazing feedback. We feel honored that you picked our hotel amongst so many hotels Mazatlan has to offer as well as for letting us be a part on such a huge moment in your life regarding your engagement Congratulations. Mazatlan is known for... More

 
 
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El Cid Castilla Beach Hotel
4.0 of 5 stars 1,101 reviews
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Additional Information about El Cid Castilla Beach Hotel

Also Known As:
El Cid Castilla
Hotel El Cid Castilla Beach
El Cid Castilla Beach
El Cid Mazatlan
El Cid Castilla Mazatlan
Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotels in Mazatlan
#11 On the Beach Hotels in Mazatlan
#20 Romantic Hotels in Mazatlan
Price Range: £
Hotel Class:3.5 star (3.5*)
Reservation Options:
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El Cid Castilla Beach Hotel
Av. Camaron Sabalo s/n
Mazatlan 82110
Mexico
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