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El Cid Castilla Beach Hotel


TripAdvisor Popularity Index
#13 of 66 hotels in Mazatlan
TripAdvisor Traveller Rating
4.0 of 5 stars 329 Reviews
Recommend69% |
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“Excellent service at El Cid Castilla!” 29 Oct 2009 - MrTraveller23
“we will be staying at the el cid castilla” 18 Oct 2009 - Devona35
Call now to book: 1-800-45-HOTEL from hotels.com
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Avg price for top Mazatlan hotels = £89
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What's Near El Cid Castilla Beach Hotel

Similar Nearby Hotels
Hotel GBP* Distance Rating
Holiday Inn Sunspree Mazatlan £75 0.1 mi 0.1 km 4.5 of 5 stars
El Cid Granada Country Club £75 0.6 mi 0.9 km 4 of 5 stars
Fiesta Inn Mazatlan £65 0.6 mi 1.0 km 4 of 5 stars
D'Gala Mazatlan £56 0.9 mi 1.4 km 4 of 5 stars
Los Sabalos Resort £67 1.0 mi 1.6 km 4 of 5 stars
All Hotels in Mazatlan
*Average price
Top-Rated Nearby Restaurants
restaurant Distance Rating
Rico's Coffee Shop 0.1 mi 0.1 km 4.5 of 5 stars
Los Zarapes 0.1 mi 0.1 km 3.5 of 5 stars
Pancho's 0.5 mi 0.8 km 4.5 of 5 stars
All Restaurants in Mazatlan
Top-Rated Nearby Things to Do
Thing to Do Distance Rating
Salsa Mazatlan 1.0 mi 1.6 km 4 of 5 stars
Bula 1.4 mi 2.2 km 4 of 5 stars
Playa Olas Altas 2.7 mi 4.4 km 4 of 5 stars
All Things to Do in Mazatlan

Traveller Advice on El Cid Castilla Beach Hotel

Traveller Forum
  • Ask a question or view 525 posts on Mazatlan from this week.
Professional Advice (1)
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“A golden past and future” SignOnSanDiego.com/McClatchy News
Web Comments from Travellers (1)
Title Source
“El Cid Castilla Beach Hotel” Expedia.com
El Cid Castilla Beach Hotel
Hotel class 3.5 of 5
Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico
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Reviews you can trust

69% Recommend
4.0 of 5 stars 329 reviews
Excellent
96
Very good
99
Average
58
Poor
41
Terrible
35
By trip type
All (329)
Business (3)
Couples (52)
Family (80)
Friends getaway (29)
Solo travel (2)
[ Date ] [ Rating ]
“Excellent service at El Cid Castilla!”
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5 of 5 stars
MrTraveller23
Regina
29 Oct 2009 | Trip type: Couples
1/1 found this review helpful

My wife and I along with my parents stayed at the El Cid Castilla from October 17th until October 24th. Let me start off by saying that the service we experienced was absolutely excellent. Special thanks to Jamie in the Pergola Dinner Theatre, and Felix, Roberto, and Adrian in at the beach/pool. We were upgraded to an Oceanview room when... more

Management response from
CSElCid, General Manager

Dear MrTraveller23 Your descriptive testimony of the impressions and wonderful rating of your recent vacation is dearly appreciated and we thank you for the kind review. It is wonderful to learn that your expectations were more than met during your last stay. The level of service delivered is a reflection of the pride and dedication our staff takes in each...

“we will be staying at the el cid castilla”
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4 of 5 stars
Devona35
saskatoon, saskatchewan
18 Oct 2009 | Trip type: Couples

My Husband and I are staying at the el cid castilla in Jan/2010. We are going to Mazatlan for our 10 year anniversary. We took our first trip together there in 2000 and am looking forward to going back. Any advice on room requests or places to go and eat will be appreciated. I rely on trip advisor for every... more

Management response from
CSElCid, General Manager

Dear Devona35 Thank you for choosing our hotel and allowing us to be part of a very special occasion in your lives! We will make it an anniversary to remember. We promise that no detail will be overlooked. Exceeding our guest's expectation in always our top priority. I very much look forward to welcoming you in January. Please feel free...

“No Way Jesus”
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2 of 5 stars
bloodyscot
Turtle Lake, WI
2 Oct 2009 | Trip type: Couples

The hotel is great and the pool is wonderful,although cold and Rico's is wonderful. We loved the buffet in the morning. The reason we will never stay there again are the female time share vultures who jump on you the minute you walk into the lobby. They just will not give up and the annoyance ruined our vacation. Stay there... more

Management response from
CSElCid, General Manager

Dear bloodyscot Thank you, for taking the time to answer the review made on our property. This for us is very important. I know we all work on a budget these days, and that's why I’m pleased our staff was able to help you accommodate your family. The issues you highlight are easy to rectify and should not have happened....

“great stay at el cid castilla the best on the world on my life forever and ever warever”
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5 of 5 stars
gabilondia
mazatlan
2 Oct 2009 | Trip type: Friends getaway

i spend for a few days at el cid castilla beach hotel with my friends, the front desk guys give me a up grade to el moro tower to a suite, and it's wonderful. i remember the girl of the front desk, she was very helpepfull her name's gaby rivera she's a pretty girl and so happy her english is... more

Management response from
CSElCid, General Manager

Dear gabilondia Outstanding! Thank you for your kind words. I look forward to sharing your comments with the team and will post on our Superstar board in the break room. We are fortunate to have a team of genuine and passionate employees who love what they do. We appreciate the fact that you share your experience with us in regards...

“We'll see”
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3 of 5 stars
HopefulinKent
Kent, Washington
27 Sep 2009 | Trip type: Couples

We were in Mazatlan in July and visited this hotel for the day. It seemed nice, but with a lot of unruly kids running around. We'll be going back for our honeymoon in December because of some reviews we read on Trip Adviser. I work for the Airlines and a lot of my co-workers are waiting for us to complete... more

Management response from
CSElCid, General Manager

Dear HopefulinKent So you´re engaged…congratulations! One of the most fun parts about getting married is the planning that you could enjoy the honeymoon trip of a lifetime. Your honeymoon is an important part of the wedding experience, and a much-needed escape after months of exciting, yet exhausting, wedding planning. We will make it an event to remember… we promise that...

“Our 20th anniversary was a trip of a lifetime in Mazatlan, El Cid is great!”
Save Review
4 of 5 stars
tanyalynn
Fairmont, MN
5 Sep 2009 | Trip type: Couples

My husband and I celebrated our 20th wedding anniversary with a trip to Mazatlan Mexico and it was wonderful! Our ocean view room at the El Cid Castilla Beach Hotel was wonderful, the one and only problem I had with it is that the tracks the shower doors run in were kind of yucky, they looked a tad moldy. Other... more

Management response from
CSElCid, General Manager

Dear tanyalynn Thank you for choosing our hotel and allowing us to be part of a very special occasion in your lives! We are happy to have created memorable experiences that will hopefully last you a lifetime… and encourage you to come back to us or to any of our sister hotels in the future. That's right! We are conveniently...

“4 stars - NO WAY”
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3 of 5 stars
user2400
Calgary
25 Aug 2009 | Trip type: Couples
1/1 found this review helpful

Check-in – After arriving and unpacking, we decided to go out for supper. Upon leaving, we found that we were unable to lock our window. As we were on the main floor, one could walk off the beach, hop over the balcony, and slide the window open to gain access to our room. We went to the front desk to... more

Management response from
CSElCid, General Manager

Dear user2400 Thank you for taking the time to share your feedback regarding your recent stay at El Cid Castilla. We appreciate all forms of guest feedback, and it is through constructive comments that we are able to continually improve our services and facilities for our guests. I am so very sorry to learn about the condition of your room!...

“Good Vacation”
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4 of 5 stars
KJGale
Calgary
15 Jul 2009 | Trip type: Family
1/1 found this review helpful

Our check in was a little rough, so not a great start. We were informed we did not have adjoining rooms as requested, but that we could switch the next day if something became available. Which we did end up doing as Anabel took the effort to call us in our room and flag us down in the lobby to... more

Management response from
CSElCid, General Manager

Dear KJGale Thank you for your thorough review of the hotel as the comments that you have made will help us improve our guest experience. Apologies for the delay you encountered at check-in, we are looking into why this occurred. Having read your review, we have found that you have a few issues regarding our pricing. We can assure you...

“A destination, not just a hotel.”
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5 of 5 stars
keylime14
Vancouver, Canada
14 Jul 2009 | Trip type: Couples

My husband and I stayed at the Castilla the week of June 28 to July 5. We were very happy with our selection in resorts. Check in was quick and easy (One note: we would have appreciated real All Inclusive information at check in instead of timeshare sales people disguised as information, but I guess everyone needs to earn a... more

Management response from
CSElCid, General Manager

Dear keylime14 We are extremely happy that you enjoyed your stay with us and that you were comfortable in our spacious and clean rooms. Our guest’s experience is paramount to us and we try to deliver a personal service. We do accommodate a large number of guests in our hotel all along the year and always make our best effort...

“El Cid Castilla - and the Perfect Night”
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4 of 5 stars
AmigoRedding_Ca
Redding, Ca
14 Jul 2009

I am on my flight back from Mazatlan as I write this review. I really enjoyed my week stay at El Cid - Castilla. They upgraded my pool view room to an ocean view room for free. The room was large and very clean. The staff was wonderful. One of the advantages of going to Maz in July is that... more

Management response from
CSElCid, General Manager

Dear AmigoRedding_Ca We are delighted that you enjoyed your stay at El Cid Castilla and that the staff were “wonderful”.We work extremely hard on customer service to ensure that our guests have a memorable experience and it seems that this has paid off. Many of our associates have worked with us for 10, 20, 30 years and they truly are...

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El Cid Castilla Beach Hotel Also Known As

  • El Cid Castilla
  • Hotel El Cid Castilla Beach
  • El Cid Castilla Beach
  • El Cid Mazatlan
  • El Cid Castilla Mazatlan
Address: Av. Camaron Sabalo s/n, Mazatlan 82110, Mexico