At check-in, they had our reservation in the computer but I couldn't find my print-out--which apparently is ABSOLUTELY necessary! They directed us to customer service to look it up on the computer and print it out (be sure and ask how to delete the "cookies" and history when you're done, so your info doesn't stay in the computer for the... more

What a week. 8 times to Mexico, never ill a day in my life, and here I was, my third day there curled up in the fetal position hoping I would die I was so sick. I remember the buffet the day before and the wonderful shrimp, please be careful....I had a few and I thought they had a strange... more

My friend booked this trip for Spring Break. It was two adults and his daughter (16) and one of her friends (16). We arrived at the resort to check in and found the resort had booked us in two rooms with double beds (we paid for one king and one double). They had nothing like that available for two hours... more

We just came back from the El Cid Castilla. I was thinking it would be less crowded than Cancun during the week before Easter. WRONG! We were told that it is a tradition that Mexican families go to the beach before Easter and the city and beach was a complete mad house and very crowded. The city grows to more... more

the place is nice but the people there are soo rude i never want to go back. you can tell they barely get payed anything. and work off tips which i dished out alot of money for by the way. very poor service. jesus is awesome. sara is cute;). more

The El Cid is great! Don't listen to all the bad reviews! I think some people are just too picky. The lady who talked about having to pay for bottled water didn't mention that all proceeds from the sale of said water were donated to the El Cids Childrens foundation. Also, the water in the resort is all purified! I've... more

We are a family of 4, including two young children (1 1/2 and 3 1/2) and we stayed from Feb 8-15 (yes, a bit late. Sorry). My perspective is how we enjoyed our stay from a young family's point of view. My kids loved it, and so did my husband and I. We had the all inclusive deal (which I... more

This was our third visit to the El CId and it just gets better every time. Food was excellant, all staff were extremely frienldy and helpful. Everything was very clean. The beach is wonderful and there is plenty of shopping within walking distance. We are planning on going back next year! more

Stayed here for three nights over spring break. Generally liked everything. The all-inclusive worked well for us, but this is our first experience with this option. The drinks were readily available either at one of the bars, or from the many servers wandering around (for those who complain about the quality of liquor at these places, ... get a grip!... more