Dear PhoenixDesertRat We were delighted to hear that you enjoyed your return stay at the hotel and we were really pleased to hear that you had an exceptional one and will stand out in your memory. Fortunately, as you already said, Mazatlan and all beach destinations in Mexico have not presented any cases of infection. However, the government has taken...

Dear Mike_and_Laurie On behalf of the staff at El Cid El Moro Beach Hotel, we would like to thank you for taking the time out of your schedule to provide feedback regarding your stay. It is really enjoyable to hear, that our hotel was suitable for you. Thank you also for informing Tripadvisor users with some details about your experiences...

Dear frankie1 Thank you for your glowing report and for taking the time to post your review. We are extremely grateful to have received your comments and recommendations. It was fantastic to hear you and your son enjoyed your trip to Mazatlan and the food and services at the hotel were to your liking. I will be sure to let...

Dear YellowBear27 Thank you very much for taking the time to review our hotel. I am so pleased to read that you felt as though our guest service team was a true asset to ensuring all areas of your trip went smooth. Nothing makes us happier than being able to be a positive force on our guests’ trips to Mazatlan....

Dear brownbebe Thank you very much for your kind review and words which we shall share with the team; we appreciate the fact that you liked your stay overall. While we are thankful for your comments, let me reassure you that we have initiated corrective steps on the areas pointed out by yourself. We have noted your comments on the...

Dear tonyrivera I acknowledge receipt of the review and first of all, I would like to thank you for taking your time to pass these nice comments on to us. We love to read you feed back which is very important to us in order to evaluate our performance! Your compliments will be shared with the entire team and is...

Dear Hans50 Thank you indeed for taking your time to share your comment & attract our attention to the occasion described! Please accept my apologies for the inconveniences that you experienced. Customers like you make us understand better where our hotel needs improvement and the areas that we need to focus to make our guest feel more welcome in our...

Dear Raikalia Thank you for your compliments! Good reviews are always welcomed ;) I'm delighted to hear you enjoyed your stay, and I appreciate you taking the time to provide us with feedback! It's very nice to hear that you found the staff accommodating (I'll have to pass along the shout out to my colleague) and the room comfortable. Our...

Dear sassy48 It was a pleasure to welcome you in El Cid El Moro Beach Hotel and our duty to give service. It was great to read your kind observations & I am delighted that you and your family had a comfortable stay. All of the team are committed to delivering fantastic levels of customer service and will really appreciate...