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El Cid El Moro Beach Hotel


Hotel class 3.5 of 5
Av. Camaron Sabalo S/N B, Mazatlan 82110, Mexico
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Reviews you can trust

71% Recommend
4.0 of 5 stars 114 reviews
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By trip type
All (114)
[ Date ] [ Rating ]
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5 of 5 stars
Canada
14 Apr 2009 | Trip type: Family
2/2 found this review helpful

My son(14) and I just returned from a week at the El Cid El Moro.....I must say I was a bit nervous after reading the reviews, however I am glad it did not make me change my mind! We loved the El Moro, we had a one bedroom, which was huge. We stayed at the Pueblo Bonito Mazatlan at Christmas... more

Management response from
CSElCid, General Manager

Dear frankie1 Thank you for your glowing report and for taking the time to post your review. We are extremely grateful to have received your comments and recommendations. It was fantastic to hear you and your son enjoyed your trip to Mazatlan and the food and services at the hotel were to your liking. I will be sure to let...

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5 of 5 stars
California
8 Apr 2009 | Trip type: Couples
4/4 found this review helpful

My husband and I just came back from our honeymoon from El Cid El Moro and let me say we were really impress. El Moro was so beautiful inside and out. Our suite was fantastic, spacious, housekeeping cleaned up our rooms everyday. Our suite was right next to the pool easy access of going in and out from the pool... more

Management response from
CSElCid, General Manager

Dear YellowBear27 Thank you very much for taking the time to review our hotel. I am so pleased to read that you felt as though our guest service team was a true asset to ensuring all areas of your trip went smooth. Nothing makes us happier than being able to be a positive force on our guests’ trips to Mazatlan....

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5 of 5 stars
vancouver, canada
17 Mar 2009 | Trip type: Family
2/3 found this review helpful

I have stayed at El Cid El Moro at least five times in the last three years. The location is fantastic. The beach is groomed every night and the sand is so soft. The malecon is clean with no garbage, one of the nicest towns in all of the beach destinations in Mexico. I have been to everyone from Guyamas... more

Management response from
CSElCid, General Manager

Dear brownbebe Thank you very much for your kind review and words which we shall share with the team; we appreciate the fact that you liked your stay overall. While we are thankful for your comments, let me reassure you that we have initiated corrective steps on the areas pointed out by yourself. We have noted your comments on the...

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4 of 5 stars
Nevada
14 Mar 2009 | Trip type: Solo travel
1/1 found this review helpful

I stayed at the El Morro from March 5-13 and nothing had changed. I stayed in a 1 bedroom suite which had a partial ocean view and was very comfortable. The service was everything I could hope for and the room filled all my needs, having a nice living area and a full kitchen. Mazatlan and El Morro were quite... more

Management response from
CSElCid, General Manager

Dear tonyrivera I acknowledge receipt of the review and first of all, I would like to thank you for taking your time to pass these nice comments on to us. We love to read you feed back which is very important to us in order to evaluate our performance! Your compliments will be shared with the entire team and is...

Nice Resort
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4 of 5 stars
Minneapolis
11 Mar 2009 | Trip type: Couples
1/1 found this review helpful

We stayed a week in late February, 2009, and had an enjoyable experience. The staff were quick to address our requests, and they did so with professionalism and spirit. The entire resort was very clean, the beach sand combed every night. We felt very secure there. All around us were people of all ages--tending to favor a slightly older crowd--that... more

Management response from
CSElCid, General Manager

Dear Hans50 Thank you indeed for taking your time to share your comment & attract our attention to the occasion described! Please accept my apologies for the inconveniences that you experienced. Customers like you make us understand better where our hotel needs improvement and the areas that we need to focus to make our guest feel more welcome in our...

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4 of 5 stars
Lethbridge, Alberta
27 Feb 2009 | Trip type: Family
1/1 found this review helpful

Had a great 2 week vacation to Mazatlan, the room, the pools, the restaurants were all awesome, but what made our family's trip most memorable was the was the professionalism of the staff and the activities around the pool and at the beach. The activities staff were second to none and took a very personal interest in the guests. Iran... more

Management response from
CSElCid, General Manager

Dear Raikalia Thank you for your compliments! Good reviews are always welcomed ;) I'm delighted to hear you enjoyed your stay, and I appreciate you taking the time to provide us with feedback! It's very nice to hear that you found the staff accommodating (I'll have to pass along the shout out to my colleague) and the room comfortable. Our...

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4 of 5 stars
Hastings, mn
12 Feb 2009

We just returned from our week at the El Cid Moro Tower. We rented the 2 bed/bath for 4. It was nice and clean. Very quiet, great beach, sunset views. We had incredible water pressure and a nice hot shower daily! The grounds are beautiful and very clean. We were a little disappointed in the meals. The pizzas are not... more

Management response from
CSElCid, General Manager

Dear sassy48 It was a pleasure to welcome you in El Cid El Moro Beach Hotel and our duty to give service. It was great to read your kind observations & I am delighted that you and your family had a comfortable stay. All of the team are committed to delivering fantastic levels of customer service and will really appreciate...

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5 of 5 stars
New York, NY
9 Feb 2009 | Trip type: Solo travel

I made a last minute decision to leave New York City for New Year’s and looked toward Mexico. I found my way to Mazatlan, Mexico and made arrangements to stay at the El Cid El Moro hotel. I checked in on New Year’s Day and was there for 8 wonderful days! From the moment I arrived, the very friendly front... more

Management response from
CSElCid, General Manager

Dear Viajero09 Greetings from sunny Mazatlan! As the General Manager of this beautiful property I’m always happy to read positive reviews. We're so happy you found our spacious rooms and panoramic ocean views to be everything you expected. Most importantly however, I'm really happy you found the staff to be personable and wanting to share their hospitality and service spirit…...

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5 of 5 stars
vermont
4 Feb 2009 | Trip type: Couples

My husband & I had a wonderful time at El Moro Tower and here's why: Our suite, which included a sitting room with a panoramic window view of the ocean, 24 floors below, a well stocked kitchenette, two clean lovely bathrooms, and a very private (albeit small) deck. We would sit out on our deck in the evening, sip gin... more

Management response from
CSElCid, General Manager

Dear carole60 We really appreciate your feedback and detailed description of our services, rooms and facilities and are glad that you have spent an enjoyable and relaxing time at El Cid El Moro Beach Hotel. As written we are extremely fortunate to have the best location in the city which is also complimented by a sensational swimming pool, accommodations, restaurants,...

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2 of 5 stars
Northern Ca
2 Feb 2009 | Trip type: Couples
0/3 found this review helpful

El Cid Castillo & Morro are low-class outdated hotels. Rooms were old, and overall unpleasant to look at. However they got their moderate plus rating I'll never know. The food was salty and often times unpalletable. There was always a funky smell in the hotel, outside, and in the room halls. After leaving the pool, we felt slimy. The town... more

Management response from
CSElCid, General Manager

Dear CrazyCooney At El Cid El Moro Beach Hotel we respect the frank and honest opinions that our guests make via this medium. These criticism constructive/ not, is used as a tool of accountability and allows the hotel to be in a proactive mode. Cleanliness is our foremost priority. We ensure that all our rooms meet the hotel standards by...

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El Cid El Moro Beach Hotel Also Known As

  • El Cid Moro Beach Hotel
  • El Moro Tower El Cid Mazatlan
Address: Av. Camaron Sabalo S/N B, Mazatlan 82110, Mexico