Dear jazSurrey Really glad to hear you enjoyed your stay with us. Such pleasant reading in regards to your recent experience. It is comments such as yours that prove our attention to detail, service and reputation live up to our guest’s expectations, as well as that of El Cid Resorts, its management and staff. We know that people rely on...

Dear beachbombmom Thank you for your comments and for choosing to stay at El Cid Granada Country Club. It is of course disappointing to learn that we have not met your expectations, and do request of any reader when staying with us that such issues be brought to our attention during the stay so that we can recover or rectify...

Dear Travelwithkids95 We are most grateful for your very kind comments. We love to read your review which is very important to us in order to evaluate our performance! Great to hear also that you enjoyed the type of room allocated to you and the hotel surroundings. Our preferred address with minutes from everywhere has indeed provided many travelers, greatest...

Dear vacationerMinnesota Very niiiiiiice comments on El Cid Granada. It is always pleasing to receive positive reviews. Thank you so much. Daniel our Granada Manager was extremely happy to receive such favorable comments as were we all. We pride ourselves in our Customer Service and will always try and go out of our way for our guests. El Cid Granada...

Dear midgetoporker Thank you for taking the time to review El Cid Granada Country Club. I am sorry that some aspects of your stay did not meet your expectations; please allow me to express my sincerest apologies… comments like yours will assist us in maintaining and improving our service and product. The miscommunication with the breakfast inclusion has also since...

Dear louisvuittondon Thank you for your recent positive review regarding your upcoming stay at El Cid Granada. I am delighted to read that you recognize the training that we undertake with our staff and how important an impact that has on our guests. Thank you also for your comments regarding the standard of our rooms and also the quality of...

Dear A TripAdvisor Member We are extremely pleased with your kind comments of your recent stay at El Cid Granada. As you may know, so few people take the time to let the world travelers know when they are satisfied with the service at a hotel. I am very happy you enjoyed the trip and our efforts to improve the...

Dear tthetraveller Thank you very much for staying with us earlier this year! Your comments about the staff friendliness are extremely important to us and will for sure motivate our staff to continue creating excellent experiences for our entire guest! We do appreciate and sincerely listen to all comments that are provided. This perception is valuable and we must keep...

Dear sundesire Thank you very much for choosing El Cid Granada Country Club as your preferred choice of accommodation during your recent visit to Mazatlan, and for taking the time to complete a review on trip advisor for our property. We deeply regret that we were unable to meet your expectations, and we would like to assure you that we...