My husband & I made a booking for May 2009 at Casa Dona Susana. We always use a different credit card for travel only. The day after we made our booking with the hotel directly, there were 5 charges made on our credit card for various online purchases. Since this was the only place that we used the card, we... more

Didn't mind it at first much until I became sick with a fever. I called down to the reception so that they could address the lack of hot water, so they sent someone up to the room to see if it was true ( I guess to check if I was lying to them). After they verified that there was... more

This is a small hotel with a great location close to the beach and within walking distance of most of the interesting areas of PV. The rooms are very small, hard for two people to move around in, and the bathrooms are tiny. I am thin, but I think a heavier person would not be able to use the sink... more

We booked 7 nites at casa dona. When we arrived they told us the room was not ready, ac did not work, and sent us to Los Arcos. Loved the room at los arcos, hotel was on the beach, but we went to the pool at casa dona. The pool at casa dona was quiet, and the sun was good.... more

I wanted a quiet place to relax and enjoy a real mexican getaway. Wow Casa Dona Susana exceeded all expectations. It is not a 4 star hotel but you are not paying for one either. The staff was of 5 star quality, on arrival the room I requested was not available, the staff offered to move me to the main... more

I wasn't real pleased with my stay here over the New Years holiday. The location is great, but the hotel itself if extremely loud, among other problems. The windows open into the interior of the hotel, NOT to the outside world, so all the noise generated anywhere in the hotel resonates and shoots right into the room. You have to... more

We were looking for a boutique hotel in the older part of town away from throngs of tourists and Casa Dona Susana was perfect! The authenticity of the hotel, locally crafted furniture and textiles added to the charm. The roof-top pool was our favorite part and the location a block from the beach with reciprocal privileges with Los Arcos was... more

My boyfriend and I stayed there for about a week, and the only good thing I have to say about this hotel is the pool, and that the hotel does look as it is pictured. However, 1) you can hear doors slamming most of the day, 2) you can hear other people's conversations, 3) if you want to get a... more

I was looking for a nice and inexpensive vacation to Puerto Vallarta for Thanksgiving. After doing some research on Tripadvisor and finding a great travel package thru Orbitz I decided to book the Casa Dona Susana from Nov 25 to Dec 2. Overall, I was very satisfied with my stay. It's a 2 stars hotel at most for it's a... more