I've stayed here three times because of its excellent and friendly staff, good rooms with working air conditioning, and its a five minute walk to downtown restaurants and bars and the Malecon. I can't fault their service they just all try so hard to please you. Their breakfast buffet is killer with lots of fresh fruit, lots of cereal fixins,... more

We have stayed several times at the BuenaVentura Hotel and Spa but this trip was special, it was our daughter's wedding. We had a total of 19 people with our group for the week stay and the wedding. We were treated like royalty. The staff became like part of our family, it was sad to leave them! The food is... more

My brother, sister, their spouses and myself & gay partner stayed at the Buenaventura during the first week of October 09. Not many people, as it was still a bit humid. The personal service we got rivaled any four or five star hotel. The staff couldn't do enough for us. Even as we layed out by the pool, the minute... more

We were very impressed when we arrived, being greeted with a cold drink (we were stinking hot after sitting in a taxi with no air-conditioning) and were very impressed with our room as we had booked a Honeymoon Suite with a beach view. We stayed at this hotel for 5days and while it was alright, we weren't overly impressed with... more

Fast check in, close to downtown, good food, good drinks, and an area strictly for adults, with another for families. We like to visit other countries and spend time with the locals. This is the perfect hotel for meeting people from Mexico. Yes there are a lot of families, but there is also an area for adults only. The food... more

The website really makes you think you are stepping into something fabulous. -Wrong- The rooms are small and have a wierd, musty odor. You have to wear a wrist band and when you are out downtown shopping vendors are aware of your stay. They do have 24 hour room service although both attempts to eat in the room were disasters.... more

Check in takes forever. We got a room overlooking a street. You have to put up a deposit for a key to the safe and another for the refrigerator. No A/C is on in the rooms when you check in and it takes forever to cool off. No ceiling fans anywhere in the rooms ar resort. Next day they moved... more

Our group of 7 people arrived for a 5 night stay at 3:00 p.m. At check in we were greeted with cold complimentary drinks and check in was a breeze, so I thought...this should be good. We get to our room, small cramped room with two "full size" beds more like twin size, the floors were dusty, shower moldy and... more

The food, both in quality and service, was inconsistent and bad. My friends and I purchased the all-inclusive package and we were very disappointed. Also, the hotel is NOT as nice as it appears in the pictures on their website. more