My husband and I took our daughter and her boyfriend for a two week stay to this hotel. Upon arrival our rooms were not quite ready but thats to be expected when a hotel is busy. We only had to wait about 10 minutes for our rooms. Later we asked the front desk if we could possibly have rooms closer... more

I just returned from a 2 week stay at Hacienda. and I have nothing but great things to say about this place. However, if you are looking for a posh, high class hotel, i wouldn't suggest staying there. It is a older hotel, but I found it to be gorgeous. the trees, the flowers, the gardens were lovely. it reminded... more

We have just returned from a week at the Haciend Hotel & Spa. The hotel is old and we have never experienced such incredible nightmare before. Check in was a really bad experience, we arrived at the hotel at 1 am so we were tired and sleepy all we wanted was to go to bed, to start with they branded... more

Sorry to say that our trip to Puerto Vallarta and the Hacienda in particular was a huge disappointment. Although the staff at the Hacienda was very nice, if you are looking for a special place to stay--stay away from this hotel. It is an old hotel with very few amenities--here are just a few of what we found: very old... more

My wife and I and 2 other couples booked the Hacienda in October (6 months earlier) for a March vacation. Upon arrival we were told the hotel was overbooked and we would be sent to a nicer hotel for 2 nights. After spending 2 hours haggling and moving, the other hotel was not as they said. We returned to talk... more

My mother (aged 77) and I aged (43) stayed here for a week and had a great time! I left hubby and my teen sons at home and got a last minute deal. The hotel is older but kept up and very clean. The staff are amazing and very accomodating. We were on the second floor the first couple nights... more

We just returned from a one week stay at the Hacienda Hotel. This hotel has a charming old Mexican Hacienda feel & the staff is friendly and helpful. On the down side, this is a budget hotel and it attracts a lot of young students. Every afternoon a large crowd of single (early twenties) partiers would get drunk around the... more

I booked this hotel online, all inclusive, and THEN checked it out :)! It was just as great as all the reviews said. I loved the architecture, and how much smaller it was than some larger hotels , the staff got to know you, and we met alot of wonderful people there around the pool, and spent some evenings with... more

I will say Gran turismo service level, everybody really nice from food and beverage to security and cleaners etc well done and thank you all) beds too hard but ok We are still singing " cuando era un chiquillo mi mama me decia mira hijito........subele guerito My kids had a blast and enjoyed every single minute of our vacation and... more