We stayed at the Playa Los Arcos for 15 nights in August 2009 and have to say thoroughly enjoyed the experience. The hotel is a mexican run, family hotel, the staff honest and friendly. The few issues we had were resolved quickly and efficiently. There was never an issue over sunbeds and the food and entertainment were of a good... more

We were given a closet sized room and had to argue to get a room that had room for two carryon siutcases. We were told that we were not a concern since we booked though a on line discounter. The pillows smelled like a thousand smelly wrestlers had used them before. We weren't expecting the 5 star, but we did... more

To be perfectly honest, I only stayed in this hotel for one night before checking into my timeshare resort. I had walked by this place many times on previous trips and was always drawn in by the entry and had wandered in several times before and thought it was very nice ... the pool is the main centerpiece of the... more

My husband and I celebrated our anniversary by booking a trip to Puerto Vallarta. The Los Arco's website was VERY deceiving!!!! When the taxi pulled up to the hotel, we thought, "you've got to be kidding me!!" When we arrived, we waited 20 minutes for our room to be cleaned and were given complimentary drinks. When we went to redeem... more

If you are staying more than 2-3 days go somewhere else. It is charming, the staff wonderful, and it is in a good location in old Puerto Vallarta to explore and shop. If you've done all-inlcusive beofre you will most likely be dissappointed. The food is buffet and very repitiive and not the kind of mexican food we were hoping... more

I have stayed at Playa Los Arcos in PV three times and have a trip booked for August 2009. Important to note that this is NOT one of the big, glitzy resorts that caters mainly to American tourists. If you are looking for the amenities of the Mayan Palace then I suggest you book a room there at three times... more

This was our fourth stay at Playa Los Arcos, and I realize we went over the Easter holiday, however, front desk was extremely rude, we were not given the room we requested, and were told countless times via email, and had it in print, that the room we requested was reserved. Room we did get was unkept, and along with... more

This is the WORST stay I have ever had in PV. The rooms STUNK, the service was bad, not enough towels. I cut my toe and they wouldn't let a friend come to my room to help me. The pictures on line look so beautiful. It's all false advertising! I finally swiched to Torre Malibu which id much bigger and... more

Photos of this hotel make it look bigger and prettier than it actually is. It is a dump, right in downtown and packed with people. The beach is also packed and loud. The rooms are very bare bones and they smell bad. more