The front desk is extremely rude. The service is AWFUL. There are only TWO RESTAURANTS TO CHOOSE FROM in their all inclusive package. The rest have been closed to lack of business. They won't tell you this in their description, even if you call. The rooms are really run down. more

Just back from a wonderful week in Puerto Vallarta. Our Stay at The Krystal was perfect. We had a villa with our own private swimming pool. Staff were very nice. We had dinner at several of the restaurants participating in Restaurant Week, great food. The down side to our trip was Frank, the retired cop from Fresno, Ca. He was... more

Just returned from Krystal PV. We stayed in one of the private villas on an exchange with RCI. In addition to the villas there are two hotel buildings - one less than a year old - but we had no experience with the hotel rooms. To summarize: Villas are large and comfortable but need some TLC - mostly in bathrooms.... more

Yet once again I am typing a review to set straight some of the poor reviews that people write. Me and my family, total of 10 of us, stayed at the Krystal March 13 - 21 - and like all you readers, we checked up on the hotel first. The short version is, we thought it was great. Now it... more

Our one week stay at the Krystal was extremely disappointing. We had one of their "private villas" which was supposed to be the top of the line. Well if you had all 3 sections of the villa it would be private. Unfortunately we had the main section only. This was a disaster as the rooms are all joined with very... more

I have been to this resort 4 times already and I am booked to go back in December again. This is a very nice place and is continuing to do upgrades. I stay in a timeshare when I go, and it has everything I need. Small kitchen, seating area that turns into beds, large bedroom, and a large bathroom what... more

We stayed at the NH Krystal in Puerto Vallarta from 4/18-4/23/09. I would go back in a heartbeat. The hotel is clean, the staff is very friendly, and the food at all the restaurants on the premises was excellent. We had an ocean front room w/balcony and it was great. The only complaint is the beds are hard, but after... more

My wife and I have just returned from our best vacation ever. We have been to Mexico 12 times. This was our first visit to NH Krystal. We were in the new tower with a beachfront view which was spectacular. It was a brand new room with a king size bed that was very comfortable. The service was great everywhere... more

This was our 8th trip to the Krystal since 2002 and we have loved every trip. We feel like the Krystal is our home away from home and can't wait to go back next year. We did not do the all inclusive package, we're not big drinkers and we like to go to various restraurants in town. We had one... more